Money claim

[Thorn1990]

Hi
I received a money claim on line which I can defend
instructed a solicitor, they could not log on to the portal as the claimant and defendant had been mixed up in the on
line form.
Within
the required timescale they emailed to apply for extra 28 days and informing court of them acting , they received a confirmation automated email receipt.

unfortunately it was not picked up and judgment order was served.

They eventually called and was asked to send in the email confirmation receipt. After this no response.
They have now submitted full witness statements and form to have judgment set aside.
It has been over 2 weeks and no response and they say there is no one to contact
But in a weeks time will be month old and will impact my credit completely and is already having a impact.

what can I do?
thanks in advance

[echat11]

Lodge a formal written complaint with the Court Manager,
you should be able to email it, although they say post it.

Explain what's happened, how they have let you
down and what you want them to do to put things
right.

https://www.gov.uk/government/organi...ints-procedure

[Thorn1990]

Current situation
both myself and solicitor have put many calls into money claim centre, and the IT has been flagged but not yet looked out , the solicitor has gone through all log in procedure with the handler to prove it won’t accept.
If they were able to login now they could submit same to apply to set aside and this is fast tracked , as we stand it could take 16 weeks to be heard.

one point which has been raised from one call to the centre,if the portal wouldn’t allow them to reply have my legal professional the right to email the forms?

thanks in advance

[Thorn1990]

Current situation
both myself and solicitor have put many calls into money claim centre, and the IT has been flagged but not yet looked out , the solicitor has gone through all log in procedure with the handler to prove it won’t accept.
If they were able to login now they could submit same to apply to set aside and this is fast tracked , as we stand it could take 16 weeks to be heard.

one point which has been raised from one call to the centre,if the portal wouldn’t allow them to reply have my legal professional the right to email the forms?

thanks in advance

[Frank1]

A copy of the application form, witness statement and evidence should be served at the same time, or soon after, it is filed with the court. If the claimant opposes the application it is likely to be referred to a county court for an application hearing.
Do you know if your solicitor has paid the court fee for the application?

[Thorn1990]

Thanks
so we are looking at two parts of this
1st is that there is a IT glitch which would not allow my solicitor to access the money claim portal to inform of time exstention and solicitor appointment.
they then emailed in time and had a automatic reply showing acceptance of email.
this was not picked up and judgment made as if it had been ignored.

as soon as this was discovered they sent screen shots of acceptance and of portal not allowing access.
We are waiting on IT investigation if proven a glitch they automatically will set aside.

The 2nd is yes they have submitted a full application and fee to set aside but as they still cannot access the portal it could take 16 weeks to even be looked at as had to be emailed.

In the meantime with judgement in place I am feeling the full consequences of this.