No letter before action sent.

[islepinklady]

I explained to debt collection company that the debt was under dispute with Southern water. to which they replied would put my account on hold and up date me. 2 months later heard nothing then received a pre action proctal letter, can they do this I did not even receive a letter before action.

[atticus]

The pre action protocol letter IS a letter before action.

[echat11]

Send both Southern Water and the DCA a account in dispute letter, make sure you get Proof of Postage.

Amend to your situation - refer to the fact that they were contacted on XX/XX/XX but have not responded to you complaint.

https://nationaldebtline.org/get-inf...-not-owe-debt/