Dry Cleaner Not Providing Trading Name - County Court Claim

[EViS]

A dry cleaner has damaged a garment and asked for a formal email of complaint. Within an email reply, they acknowledged the damage caused and confirmed that they would attempt a repair. The repair was unsuccessful on two separate attempts. They are now ignoring all communication whilst the garment remains in their possession.

1. In their email, they did not explicitly accept liability for the damage but did confirm they would attempt a repair, to which I agreed. Can this be taken as acceptance of liability for the damage?

2. Whilst in their shop, I asked for their trading details but they refused to provide these. Do they have to provide these details when requested by a consumer?

3. The store sign, online presence and card payment transaction information all show the dry cleaner's name only with no reference to any Ltd or private individual name(s). However, I have potentially found the owner's real name and companies under which they are a director. None of which have the same registered address as the dry cleaning shop. Hence, who do I address an LBA to which may then need to proceed to county court and even be enforced following judgement?

[atticus]

Write to the name you have, as shown in the shop and on transaction details. Not displaying company information is a breach of company law. See this:
https://www.gov.uk/running-a-limited...ated%20content

[EViS]

Write to the name you have, as shown in the shop and on transaction details. Not displaying company information is a breach of company law. See this:
https://www.gov.uk/running-a-limited...ated%20content

Thank you for the prompt response. Reading the guidance, am I correct in understanding that if the shop is closed, there is no requirement for this information to be visible from the street through the window?

In terms of serving notice to the name as per shop sign and transaction details. Would this not be problematic to enforce post judgement? Who would be the defendant in this instance?

[atticus]

Enforcing a judgement is often difficult.

As to name, have you not looked inside the shop during trading hours?

[EViS]

Enforcing a judgement is often difficult.

As to name, have you not looked inside the shop during trading hours?

It can be, yes. Hence why I would like to make sure the LBA is correctly addressed to begin with. There would be little point in escalating this to a HCEO at a later stage if any CCJ is not correctly addressed. Obviously, it would be preferable not to even have to get to that late stage, but I need to plan for it.