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Dispute over uninvoiced electricity.

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  • Dispute over uninvoiced electricity.

    I have now received a formal claim document from the Civil National Busness Centre in Nottingham.
    The issue date was 8 July. I note that the claim is deemed to be served 5 days after issue (i.e. it is deemed received on 13 July) and it then has to be acknowledged within 14 days which is 27 July. However, 27 July is a Sunday so my first question is whether, if the deadline is a non-business day (i.e. post cannot be delivered on a Sunday) does it have to be received by the Court Office by the Friday before or by the Monday after?
    At the moment, I have not acknowledged or filed a defence but obviously I need to acknowledge by guaranteed next day post on Thursday at the latest.
    The amount claimed is £6,000.
    The claimant is my current electricity supplier - I would prefer not to name them in a public forum.
    Similarly I would also prefer not to name the lawyers at this stage.
    I guess I am the original creditor. Can't see that anyone else could be.
    This is not a dispute over lending or finance so original debt not applicable.
    Particulars of Claim: The claim is for £XXXX.xx relating to unpaid charges for energy supplied by the Claimant to the Defendant for the property known as {address} during the period from **/11/20 to 27/10/24 full particulars of which are detailed on invoices raised by the Claimant and delivered to the Defendant. And the claimant claims any further arrears that may have accrued and become payable since the commencement of these proceedings. And the claimant claims contractual interest on the sum due pursuant to the applicable terms and conditions of supply from the due date to the date of issue at 8.25% per annum above the bank base rate being £xxx.xx and further interest on a daily basis until the date of judgment or sooner payment at a daily rate of £x.xx. The Claimant claims (1) the sum of £XXXX.xx (2) Interest of £xxx.xx (3) continuing daily interest at £x.xx (4) Further arrears that may have accrued and become payable since the commencement of this action. (5) costs.
    The debt is possibly part statute barred - see narrative below for details.
    I have sent an Subject Access Request to the energy company.

    This is the same matter which was initially mentioned in the thread I posted in May about whether I could start procedings against the supplier in the Courts as creditor without having to wait for them to do it.

    The story is that I signed up online to an electricity supplier in July 2018 but never had any further contact from them. For a variety of reasons, I didn't realise that they weren't invoicing me and collecting the money. In fact, they had been placed in administration in late 2018. I was also not told of the appointment of the administrator or the appointment of another supply company as supplier of last resort (SOLR) and neither was I told when my supply was transferred to another company. The disputed part of the debt claimed is the amount which actually relates to the period from July 2018 until the SOLR took over billing at the end of 2020.

    Given that the signing of the claim form is stated to be subject to proceedings for contempt if false statements are made, I find it fascinating that the statements made are materially incorrect in almost every detail:-
    1) The disputed part of the amount claimed was not supplied by the claimant but by the original supplier appointed by me in July 2018. One of the matters which I have been trying to get a straight (or indeed any) answer to over the last three and a half years is on what legal basis the current supplier is entitled to payment for energy which they didn't supply.
    2) The essence of my dispute with the supplier is that no invoices were issued or received during the period from July, 2018 to November 2020. The Regulator, Ofgem, has stated that I am entitled to invoices and that proper detailed invoicing is a crucial element of the terms of the suppliers licence. The supplier has stated that they do not have the relevant invoices - hardly surprising since they were not the supplier but if they took over or bought the debt without finding out if it actually existed and getting copies of the invoices I can only say, more fool them!
    3) The period to which the amount claimed relates commences in July 2018 rather than in November 2020 as alleged in the claim.
    4) The amount is not wholly for the supply of energy but includes a number of random charges (e.g. "warrant fee", "locksmith fee" which have been applied to the account during the time they have been failing to deal with queries.
    What that amounts to is that virtually every piece of alleged factual data included in the Particulars of Claim is wrong in one way or another. Slipshod and slapdash!

    The disputed amount is of the order of £3,000, and I have a number of questions which I would be grateful for thoughts and advice on:-

    1) I obviously need to get the acknowledgment of receipt filed PDQ subject to whether that needs to be in by Friday or Monday as the deadline falls on the weekend,
    2) How would I determine if the claim which has been issued is in the small claims channel. There is nothing on it which states that it is. If it has not been issued htrough the small claims procedure, can I have it transferred?
    2) I do not know how much of the amount which they are claiming is the sundry charges which I intend to dispute on the basis that they arise from the failings and breaches of contract of the supplier rather than mine. How do I complete the part admission if I do not have full information relating to the amount involved? This is because I do not now have complete invoices from November, 2020 to date.
    3) The ONLY evidence for the disputed amount which I have seen is the wording "balance brought forward" on the first invoice I received in March, 2021. I assume that I can require the supplier to prove that they have invoices covering the whole of the debt they are claiming during the procedings in some way. They have already admitted that they do not have them for the period before November, 2020.

    It is also annoying that the original problem in this case arises from error and mistake by the supplier and not from anything which I did. The supplier post 2020 appears to have little interest in complying with the conditions attached to their licence as a supplier. I think I would probably have little difficulty in listing 100 breaches of those conditions in just this one simple case. I am looking into the question of damages. Am I right in thinking that there would be no bar to doing so even if I am not able to file a counter claim at the same time as the defence for this case. I have real doubts that I can get that all figured out in the fortnight before the deadline for filing the defence.

    Finally, and for a little leavening, as the original invoice showing the disputed amount as a brought forward balance was issued not long before Christmas, I suggested in a letter that the charge was actually for the supply company's board's Christmas drinks tab. No reply was ever received but in reality, they couldn't even actually demonstrate that it wasn't actually their drinks tab!





    Tags: None

  • #2

    Link to your previous thread:

    https://legalbeagles.info/forums/for...bt-is-disputed

    Hopefully someone here will be able to assist, but in the meantime a couple of small points.

    Remind us please, is this about supply to a business premises (a business to business contract) or a domestic supply?

    It won't have been allocated to a track yet, that happens later in the process. The claimant doesn't decide which track will hear it, the court does. Although as it is a money claim for under £10,000 you can expect it to be allocated to the small claims track.

    You are not the 'original creditor' in this claim. You are the debtor. The original creditor is who you owed the money to originally, presumably the electricity supplier who is now in administration.
    Last edited by PallasAthena; 23rd July 2025, 07:15:AM.
    All opinions expressed are based on my personal experience. I am not a lawyer and do not hold any legal qualifications.

    Comment


    • #3
      I thought (in domestic cases) that the companies can only back bill 12 months?

      Comment


      • #4
        Originally posted by islandgirl View Post
        I thought (in domestic cases) that the companies can only back bill 12 months?
        In normal circumstances that is true. There have been pieces in the press about some suppliers attitude to back billing. Basically, if the consumer says 'you can't charge me for that; it's more than 12 months old' they just got ignored until and unless either there was a piece in the press naming and shaming them or the regulator had a go at them.

        In my specific case, the problem is that the original supplier became insolvent and someone else was appointed under the supplier of last resort (SOLR) procedure. Where there is an SOLR, then the back-billing rules do not apply.

        I have a slight problem with that from a legal viewpoint. Imagine, for example, that my supplier has not billed someone for over 12 months. The situation then is that they have no liability for any supplies made more than 12 months ago. Lets say that 6 months on an SOLR is appointed because the original supplier is insolvent. The situation appears to be that the day before the appointment of the SOLR our hypothetical customer has no liability for supplies between 12 and 18 months ago. The day after the SOLR is appointed, apparently back billing does not apply so they would now apparently be liable for supplies between 12 and 18 months ago. They seem to have gained a liability despite having received nothing of value. That just seems a bit peculiar.

        Thank you for your comment as it has made me realise that I ought to find out exactly what the provision about back-billing says. It was the Ombudsman that raised the issue of non-applocability of back billing but the Ombudsman came across as being very pro-supplier - as impartial as a team capitain in a football match.

        Comment


        • #5
          One would hope that it would not matter that the supplier changed (through no fault of yours) - the rule should stand. Good luck with your investigations.

          Comment


          • #6
            Reply to PallasAthena post at 6.57am

            REPLY TO POINTS

            - This is a domestic supply

            - Thanks for the note about the allocation of the track. I thought I recalled it being decided when the claim was issued. Do you happen to know what the criteria for allocation are? For example, if it falls within the rules for the small claims track, would it be automatically allocated there.

            - Debtors and Creditors - I'm having myself shot! Having worked as an accountant for just short of 50 years I ought to know what a creditor is. I would point out that in strictness, the original supplier appointed in 2018 by me in this case was not a creditor as a creditor is an invoiced debt. Since the original supply company never issued any invoices the liability would strictly be described as an accrual.

            - The original supplier was placed in adminstration on 14 December, 2018. About a month before the end of the period when the company remained responsible for its own billing, in October, 2020, a liquidator was appointed and the liquidation is apparently ongoing. I did try to contact the liquidator at one time but did not receive any reply.

            - I wonder if it would be possible to serve a Subject Access Request on a liquidator. Maybe try it and see is the answer.

            Comment


            • #7
              In principle you can serve an SAR on any organisation that 'processes' personal.information about you, including a liquidator.
              All opinions expressed are based on my personal experience. I am not a lawyer and do not hold any legal qualifications.

              Comment


              • #8
                Have you Acknowledged of Service?

                If a energy supplier fails (in reality they shouldn't have been given a license in the first place, everyone is paying for the fact they were issued with a license), then OFGEM steps in and transfers those accounts under 'supplier of last resort' (SoLR) to a new supplier, so you should send them a SAR. With this you 'may end up chasing your tail', but not fruitless.

                Have you sent a CPR 31.14 request?

                You should name the parties involved.




                Comment


                • #9
                  The point which annoyed me most about the original supplier going into administration (around 11/2018) is that they had taken me on as a new customer just 4 months before. There is obviously a strong suspicion that they must have been well aware that they were not exactly financially fit and healthy when they signed me up and maybe they ought to have been prevented from taking on new business at that point in time.

                  I posted the Acknowledgement of Service yesterday by guaranted next day signed for post. As of this moment I haven't checked it has been delivered.

                  The CPR 31.14 request is a good idea. I will get onto that and get it off tomorrow. The documents mentioned in the 'particulars of claim' are "invoices raised by the Claimant and delivered to the Defendant". The problem so far as the claimant and their lawyers are concerned is that the "invoices raised by the Claimant and delivered to the Defendant" don't amount to the figure claimed by the amount which is disputed. However, if I send them a CPR claim that is their problem rather than mine. Assuming that I have 28 days from deemed receipt of the original claim (rather than 14 days from when the Acknowledgment was filed) that would be a fortnight from tomorrow (i.e. 8th August). If the other side has 7 days to deal with the CPR request, that ought to produce results well before the deadline for filing the Defence.

                  Incidentally (1) I cannot see any real reason not to prempt the potential problem you foresee of the other side claiming that the claim is less than the limit for the small claims track and therefore the CPR rules are inapplicable, by pointing out that the claim is not allocated to a track as yet when making the initial request. Prevents them using that to stall for time.
                  Incidentally (2) the CPR request ought to draw their attention to the shortcomings of their case rather forcefully.

                  Comment


                  • #10
                    NAMING THE PARTIES on Legal Beagles Forum. One part of the reason I am loth to do that is because this is a public forum. If I disclose their names, I imagine they would immediately ensure they read anything and eveything posted on here, thereby potentially sharing any advice which I am offered and also disclosing my views on their strategy and mine and any shortcomings in my arguments which they might otherwise remain unaware of. As above, that is really only a part pf the reason. Is it possible to PM ECHAT11 in some way to explain the reasons without publishing them?

                    Comment


                    • #11
                      Another issue with this matter - about 9 months ago the supplier 'closed' my existing account and started a new one. Around 3 months ago they did the same thing again with the result that, at this moment my electricity debt is in three separate accounts. The supplier issued proceedings on 8/7/25 in respect of the balance on the first account. On 15/7/24 they then issued a further set of proceedings on the second account.

                      My principle throughout the last three and a half years during which this has been ongoing, has been that I am not making ANY payment until the supply company has agreed the amount due in total with me. This is in part because the suppliers "Standard Terms and Conditions" include clauses which state that the supplier has absolute entitlement to decide which part of a debt a payment is allocated against and that the customer has no right whatever to say how payments are allocated. In other words, it is fairly obvious that if I make a payment, regardless of which invoices or which part of the debt I say I am paying, the supplier will take it against the disputed amount first. Their attitude will then be "OK - you paid that so there is no dispute" which would make it just about impossible to get any action on the disputed amount.

                      The potential problem as I see it is that, in their desire to avoid spending more than a few seconds of lawyers time on any individual case, the wording of the first claim appears to be standard and it is apparent that the solicitors have not the foggiest idea of the background to the dispute or even what is disputed. Thus, as I read the wording of the Particulars of Claim, they could reasonably be read to cover not only the amount on the specific 'account' which is intended, but any amount falling due by the defendant. In that case, they have just issued a second set of procedings for a debt which is already included in the first set of procedings.

                      Just to add to the fun, I have received, yesterday, a pay up or else demand for the third account. I thought there was a prohibition on making demands for payment of money which was already the subject of Court procedings, so if I am right and the second and third accounts are included in the wording of the first set of procedings, they would seem to have a further potential problem.

                      Comment


                      • #12
                        More weirdness. I note that the claim form N1 asks the person completing the form (i.e. the claimant or their lawyers) :- "Do you believe you, or a witness who will give evidence on your behalf, are vulnerable in any way which the court needs to consider?" and then goes on to ask what adjustment they believe the Court should make.

                        The Claim form sent to the defendant (N1SDT) then asks the defendant "\do you believe the claimant, or a witness who will give evidence on the claimant's behalf are vulnerable in any way which the court needs to consider?"

                        So both the claimant and the defendant are being asked whether the claimant or the claimants witnesses are vulnerable in any way but neither is being asked about the defendant. Asking a human being whether a limited company, an entirely aritical being, is 'vulnerable' is ridiculous. I have no idea what a vulnerable company looks like. In addition, I have absolutely no idea what witnesses, if any, the claimant would be likely to call.

                        As it happens, I am personally seriously vulnerable. I have a medical condition which means I am not allowed to lift anything heavy or to become stressed, either of which could be fatal. Being hounded by an energy company for three and a half years is fairly stressful: so far, I have survived. However, neither the form completed by the claimant, nor the claim sent to me, asks anything about my vulnerability status.

                        Comment


                        • #13
                          The only reason we ask about the other parties is that we can try to track down who might have what, without the names it's up to you.
                          It's best to keep all communications on the thread as no doubt it will help others in the future.

                          The Court will need to know about your 'vulnerabilities', you put that in your Defence.

                          Comment


                          • #14
                            The supply company in this case artifically and without either getting my agreement or even asking me beforehand, closed my existing account in their books in late 2024. They then opened a new account which also remains unpaid due to the dispute over the original account remaining unresolved (since 2021) regardless of the "rules" which require them to deal with disputes within 8 weeks. They have then done the same thing again around 3 months ago with the result that I now have two closed accounts and one for the last three months which is still open.

                            The Court case which has been the subject of this thread relates to the first account. Seven days after the issue of the proceedings in the first account, they also issued proceedings in the second which appears to me to be absurd. I can only conceive that there is some legal advantage to them in proceeding this way. Question 1 for the forum please is therefore does anyone have any thoughts as to what that advantage might be?

                            Question 2 is whether I could ask the Court to amalgamate the two cases as they both relate to the same debt (i.e. for electicity supply) and the spltting up is entirely artifical.

                            I am sort of assuming that they will be starting proceedings on the third account in the not-too-distant future. It remains my stated position that I am not going to pay them anything until such time as they agree the total amount due with me, the point of that being to encourage them to get on and address the issue. As I said above, three and a half years to fail to deal with something that they are required to address in eight weeks is not exactly brilliant performance. I am anticipating that the CPR 31-14 request will make them reaise that there are no invoices for the part of the debt which is disputed. I am anticipating that the response to the CPR request will run to within a hairsbreadth of the deadline while they try to figure out how to get round the problem of there being no such documents !


                            Comment


                            • #15
                              What you need to do is, Acknowledge of Service on each claim, in a timely manner.
                              Send a SAR, CPR 31.14 for each claim made. Each account needs to be dealt with
                              separately for the time being. You will need to file a Defence for each claim.
                              You don't want to give them the opportunity to seek a Default Judgement against you,
                              because you've missed a deadline.

                              Comment

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