Can I serve notice and court papers est, on a FreePost address?

[ssss]

Evening!

I want to send a letter to EMR claims department, but I only have an address of "freepost EMR DELAY REPAY"
Can I use this as a legal address to serve notice and court papers on or is it no good?

Thanks

[atticus]

I would try to find another address. Is EMR a limited company? If so, you can get its registered office from Companies House.

[PallasAthena]

If EMR is East Midlands Railways I believe that is only a trading name/brand name. If you are bringing legal proceedings you will need to find the name of the legal entity, the Limited company, who operates EMR and sue them.

Research the small print at the bottom of the EMR website and you should find it. Then you can find its Registered Office at Companies House.

[ssss]

EMR say it company information is operated by Transport UK Group.
Companies house says that they are a Passenger rail transport, interurban
TRANSPORT UK GROUP LIMITED overview - Find and update company information - GOV.UK

But at the bottom of there website it states © 2025 Transport UK East Midlands Ltd.
Again a different company
TRANSPORT UK EAST MIDLANDS LIMITED overview - Find and update company information - GOV.UK

[atticus]

The terms and conditions buried in the website eastmidlandsrailway.co.uk contain this information:

About Transport UK East Midlands Limited | East Midlands Railway


Transport UK East Midlands Limited trading as East Midlands Railway, whose registered office is at 2nd Floor St Andrew's House, 18-20 St Andrew Street, London, United Kingdom, EC4A 3AG. East Midlands Railway is a company registered in England and Wales with company number 09860485

[ssss]

EMR say it company information is operated by Transport UK Group.
Companies house says that they are a Passenger rail transport, interurban
TRANSPORT UK GROUP LIMITED overview - Find and update company information - GOV.UK

But at the bottom of there website it states © 2025 Transport UK East Midlands Ltd.
Again a different company
TRANSPORT UK EAST MIDLANDS LIMITED overview - Find and update company information - GOV.UK

I traveled with EMR as a paying passenger and the train was over 2 hours late. according to there claim form if over 2 hours I am entitled to a full refund. I have fill out the claim form but bad responce

Those T&C from the link dont look like they apply!

[atticus]

Of course they apply. The tell you the full legal name of the operating company, and its registered office. See post #6.