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Hi,
I'm looking for some advice, I've had a local company supply double glasing to my house.I'm disabled, MS secondary progressive, and a wheel chair user and live by myself.
The windows at the front of my house only open at the top so I contacted a local firm who state they can do everything online and there's no requirement to visit the store. This is good for me as I've not left my house for a long time.
I emailed the firm to say I wanted the windows replacing on my 3 bed semi and extension and porch, I included a picture of my house obtained from Google maps, I indicated on the picture how I'd like windows which could be opened from the bottom on the downstairs (wheel chair accessable) and from the side for the upstairs (I can't access the upstairs). I asked if it was possible to have 5 window panels in the longe/upstairs bay windows instead of the current 4 panels. They sent me a picture frame galley pdf of the new windows and the measurements - the upper part of the windows had a measrement of 450mm for the transom. I arranged for a surveyor to come and measure the windows. I recieved a price for this.
A few days later after talking to people I decided to remain with 4 panels for the bay windows, the surveyor came out again to the measure the angles.We spoke about restrictor hinges on the bottom opening windows as I was concerned about how to use them and also security. My computer table where I sit is next to the extension window, he lent across me and opened the top window and used his tape measure to indicate the hinges, I told him I can't reach those windows he said it was just the show me the type of hinge which would be on thebottom part of thewindow and how it would have retrictors either side, he pointed roughly where the restrictors would be. As the extension window wall is lower than the bay windows I decided to have side opening windows.as having restrictor hinges on both sides of the window would make it too difficult for me to open, downstairs bay window will have simple hook an eye restrictors for the bottom opening. The surveyor had added all the measurement of the bay windows to his worksheet/contract and asked me to sign.
Weeks later the surveyor, now installer, arrived to fit the upstairs windows and porch. After he finished the only window I could view w``as the porch window which i could see now had a larger upper part of the window. I contacted my sister to sk her to inspect the upstairs windows, she said they were the same upper window dimensions and what I know is a transom part is lower and in the line of sight and makes the windows of of proporton, she took several photos.
The next day when the installer arrived I asked why the "transom" was lower on the windows, 450mm? He said they are the numbers on the contract I signed which he then gave me a photocopy of and he had indicated with his tape measure the new transom position, I said I never asked for larger top windows as I can't reach them from the wheel chair. He left as I said I wanted to know who had changed the measuremnt. I contacted the store who said I must have had a conversation with the surveyor - I didn't. Iasked about the 450mm measurement on the picture frame gallery and he said it was a guestimate from their app and the surveyor getts the precise measurements for manufacture.He wouldn't say anymore and said to contact their support by email. I emailed them and all they said is I signed a contract and there will be a late payment charge of 5%. I kept asking who decided the transom should be bigger, they wouldn't answer and filed a money claim.
I'm looking for some advice, I've had a local company supply double glasing to my house.I'm disabled, MS secondary progressive, and a wheel chair user and live by myself.
The windows at the front of my house only open at the top so I contacted a local firm who state they can do everything online and there's no requirement to visit the store. This is good for me as I've not left my house for a long time.
I emailed the firm to say I wanted the windows replacing on my 3 bed semi and extension and porch, I included a picture of my house obtained from Google maps, I indicated on the picture how I'd like windows which could be opened from the bottom on the downstairs (wheel chair accessable) and from the side for the upstairs (I can't access the upstairs). I asked if it was possible to have 5 window panels in the longe/upstairs bay windows instead of the current 4 panels. They sent me a picture frame galley pdf of the new windows and the measurements - the upper part of the windows had a measrement of 450mm for the transom. I arranged for a surveyor to come and measure the windows. I recieved a price for this.
A few days later after talking to people I decided to remain with 4 panels for the bay windows, the surveyor came out again to the measure the angles.We spoke about restrictor hinges on the bottom opening windows as I was concerned about how to use them and also security. My computer table where I sit is next to the extension window, he lent across me and opened the top window and used his tape measure to indicate the hinges, I told him I can't reach those windows he said it was just the show me the type of hinge which would be on thebottom part of thewindow and how it would have retrictors either side, he pointed roughly where the restrictors would be. As the extension window wall is lower than the bay windows I decided to have side opening windows.as having restrictor hinges on both sides of the window would make it too difficult for me to open, downstairs bay window will have simple hook an eye restrictors for the bottom opening. The surveyor had added all the measurement of the bay windows to his worksheet/contract and asked me to sign.
Weeks later the surveyor, now installer, arrived to fit the upstairs windows and porch. After he finished the only window I could view w``as the porch window which i could see now had a larger upper part of the window. I contacted my sister to sk her to inspect the upstairs windows, she said they were the same upper window dimensions and what I know is a transom part is lower and in the line of sight and makes the windows of of proporton, she took several photos.
The next day when the installer arrived I asked why the "transom" was lower on the windows, 450mm? He said they are the numbers on the contract I signed which he then gave me a photocopy of and he had indicated with his tape measure the new transom position, I said I never asked for larger top windows as I can't reach them from the wheel chair. He left as I said I wanted to know who had changed the measuremnt. I contacted the store who said I must have had a conversation with the surveyor - I didn't. Iasked about the 450mm measurement on the picture frame gallery and he said it was a guestimate from their app and the surveyor getts the precise measurements for manufacture.He wouldn't say anymore and said to contact their support by email. I emailed them and all they said is I signed a contract and there will be a late payment charge of 5%. I kept asking who decided the transom should be bigger, they wouldn't answer and filed a money claim.
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