Letter before action ignored

[H20]

Hi All, I've had major issues with a big utility supplier. A lot went wrong, so we have a case of two halves. What happened before the work was done (1) and what happened when the work was done (2). On issue 1 we exhausted all avenues and it has been lodged at small claims. However, on issue 2 I've never signed off the work as completed and I've always informed that the work wasn't to standard. But I've never submitted to them any details on why, I could only deal with one issue at a time.

So as 1 had reached it natural end, I submitted to them the details of 2. And they informed me that the case was closed and they have refused to review anything else, despite me telling them this complaint is separate and new. I therefore had no choice but to submit a letter before action which they've ignored.

I'm confused here. I'm of the belief that we all have a duty to do all we can to prevent a court having to deal with a case. So this company has failed to review the complaint at all, and failed to respond to the letter before action. What are people's thoughts on this? How will the courts see such a failure to resolve?

Thanks

[atticus]

If a letter before action does not lead to a resolution, then it appears that the time has come to take the threatened action.

The court will look first and foremost at the issues in the case. It will want to decide your claim against this defendant. How the defendant responded to your preaction letter may be a consideration later.