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Of course, but they stated in one chat they asked for the tracking info before refunding because it is a simple matter of pulling the item which obviously has to be received first, checking it there and then, and then refunding.
It has to be received first, before the above can happen.
Their subsequent email acknowledged they had it for weeks and due to an "oversight" the above did not occur. Offered a free product as compensation and accepted fault for this
It has to be received first, before the above can happen.
Their subsequent email acknowledged they had it for weeks and due to an "oversight" the above did not occur. Offered a free product as compensation and accepted fault for this
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