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Hi all
I am new here and have been reading posts about RLP from 2012 on this forum but unsure if things have changed , or it applies to my situation . so i have now registered and looking for some help/ advice , regarding the RLP "civil recovery specialists" .
My current situation is that i have received 4 letters. On the fourth one they have now dropped the price they wish me to pay , which rang alarm bells as i thought it would go up if anything. so am now wondering do i pay them at all.
What i have received the letter regarding, was in january of this year i had returned items to tk maxx, which i had initially brought in another tk maxx but the receipt was out of refund time, so i took the tags off the new ones i had brought from tk maxx which fitted and put them on the ones that did not fit which receipt was out of date for , did this on a couple tee shirts that didn't fit aswell, but all items new with tags and unworn just the fact they did not fit and at the time i had just been made redundant and was signed off with depression and my partner had just left so clearly wasn't thinking right. As i was not trying to commit freed i was returning items of the same value in brand new condition, just they did not fit.
so i took the items back to the store and got a refund, and saw the store manager who authorised this with the new checkout guy.
I then returned to the store on the 3rd of June and was looking around at the clothes etc , when the security guard that looks after the area of shops came up behind me and whispered my name , turned round and was like how can i help. which he then said can we have a word took me downstairs to a room out the back and had the bag full of stuff i had returned in January and this is now june . so to begin with i was a bit confused and didn't understand , then he explained and i told him it was all tk maxx stuff i had returned for the same value as it didn't fit , the manager lady wasn't having it and said to try get the police involved , which the security guard tried and they where to busy to attend so the security guard gave me a "permanent banning notice" and "notice of recovery" .
Then after i explained my situation of being made redundant and being mentally unwell at the time , along with my partner leaving and was handed this notice informed me i should ring the RLP people ASAP and explain my situation.
I didn't do this and called them after i received the third letter,stating i had been away and will be seeking appropriate advise before i proceed with anything.
and from then i have received the fourth letter. which i am now unsure of how to move forward.
which all of this is crazy as if i was in work i would have just paid it without thinking because the threat of the police etc was enough to scare me as i hadn't bee in trouble with the police or anything like this before
i have attached all the documents below , sorry for rambling on but trying to give as much info as possible.
help much appreciated !!!
thanks
I am new here and have been reading posts about RLP from 2012 on this forum but unsure if things have changed , or it applies to my situation . so i have now registered and looking for some help/ advice , regarding the RLP "civil recovery specialists" .
My current situation is that i have received 4 letters. On the fourth one they have now dropped the price they wish me to pay , which rang alarm bells as i thought it would go up if anything. so am now wondering do i pay them at all.
What i have received the letter regarding, was in january of this year i had returned items to tk maxx, which i had initially brought in another tk maxx but the receipt was out of refund time, so i took the tags off the new ones i had brought from tk maxx which fitted and put them on the ones that did not fit which receipt was out of date for , did this on a couple tee shirts that didn't fit aswell, but all items new with tags and unworn just the fact they did not fit and at the time i had just been made redundant and was signed off with depression and my partner had just left so clearly wasn't thinking right. As i was not trying to commit freed i was returning items of the same value in brand new condition, just they did not fit.
so i took the items back to the store and got a refund, and saw the store manager who authorised this with the new checkout guy.
I then returned to the store on the 3rd of June and was looking around at the clothes etc , when the security guard that looks after the area of shops came up behind me and whispered my name , turned round and was like how can i help. which he then said can we have a word took me downstairs to a room out the back and had the bag full of stuff i had returned in January and this is now june . so to begin with i was a bit confused and didn't understand , then he explained and i told him it was all tk maxx stuff i had returned for the same value as it didn't fit , the manager lady wasn't having it and said to try get the police involved , which the security guard tried and they where to busy to attend so the security guard gave me a "permanent banning notice" and "notice of recovery" .
Then after i explained my situation of being made redundant and being mentally unwell at the time , along with my partner leaving and was handed this notice informed me i should ring the RLP people ASAP and explain my situation.
I didn't do this and called them after i received the third letter,stating i had been away and will be seeking appropriate advise before i proceed with anything.
and from then i have received the fourth letter. which i am now unsure of how to move forward.
which all of this is crazy as if i was in work i would have just paid it without thinking because the threat of the police etc was enough to scare me as i hadn't bee in trouble with the police or anything like this before
i have attached all the documents below , sorry for rambling on but trying to give as much info as possible.
help much appreciated !!!
thanks
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