Civil Recovery solutions claim

[sparkster]

Hi I wonder if someone can help me with a problem, I have had a notice of civil claim from a company called Civil Recovery Solutions asking for costs for security, cctv & administration, as I was accused of theft from a B&Q store for a £10 Stanley Knife. The knife was on my trolley when I went to the till but the cashier failed to scan it, there were other items on the trolley that were scanned and paid for but I was more interested in finding out the discount that I may of received with my trade card that I didn't notice that said item had not been scanned, it wasn't till I was stop by a security guard that id realised what had happened. What id like to know is this a valid claim letter? do I have to pay it? as technically I did leave the store without paying for the knife. would be grateful of any advice. thanks

[EXC]

Re: Civil Recovery solutions claim

Hi I wonder if someone can help me with a problem, I have had a notice of civil claim from a company called Civil Recovery Solutions asking for costs for security, cctv & administration, as I was accused of theft from a B&Q store for a £10 Stanley Knife. The knife was on my trolley when I went to the till but the cashier failed to scan it, there were other items on the trolley that were scanned and paid for but I was more interested in finding out the discount that I may of received with my trade card that I didn't notice that said item had not been scanned, it wasn't till I was stop by a security guard that id realised what had happened. What id like to know is this a valid claim letter? do I have to pay it? as technically I did leave the store without paying for the knife. would be grateful of any advice. thanks

Can you itemise what costs they are asking for and were the police involved at all?

[bluebottle]

Re: Civil Recovery solutions claim

Were the police called? If so, what action did they take?

[sparkster]

Re: Civil Recovery solutions claim

Hi nothing was itemised, they are just saying that the value of the claim is an amount that covers the value of the goods(if appropriate) and an amount that compensates our client for the investigation costs, security costs and administration costs that they incurred as a consequence of my actions.

[sparkster]

Re: Civil Recovery solutions claim

Were the police called? If so, what action did they take?

the police were called they looked at the cctv, and said they were not going to take it any further. they were only called because the item was £10, and it is store procedure if an item is over £9.99.

[gravytrain]

Re: Civil Recovery solutions claim

Did they accept payment fr the item or did they just return it to stock.

[EXC]

Re: Civil Recovery solutions claim

Were the police involved?

[sparkster]

Re: Civil Recovery solutions claim

Did they accept payment fr the item or did they just return it to stock.

they didn't except payment they just took it off the trolley and put it to one side.

[sparkster]

Re: Civil Recovery solutions claim

Were the police involved?

Originally Posted by bluebottle Were the police called? If so, what action did they take?
the police were called they looked at the cctv, and said they were not going to take it any further. they were only called because the item was £10, and it is store procedure if an item is over £9.99.

[EXC]

Re: Civil Recovery solutions claim

Hi nothing was itemised, they are just saying that the value of the claim is an amount that covers the value of the goods(if appropriate) and an amount that compensates our client for the investigation costs, security costs and administration costs that they incurred as a consequence of my actions.

Just so we're clear can you post the text of the letter relevant to the value of what they are claiming as any advice is dependent on it.

[bluebottle]

Re: Civil Recovery solutions claim

Being a retired policeman, the action the police took does not surprise me one little bit.

The circumstances are -

1. No offence committed or disclosed;
2. Badly-trained security staff going the right way about losing their SIA licence; and
3. Store manager behaving like a complete and total tit.

I am surprised the police did not give the store manager an earful for wasting their time.

As EXC says, once we have seen the letter you have received, advice can then be given.

[sparkster]

Re: Civil Recovery solutions claim

copy of notice

[bluebottle]

Re: Civil Recovery solutions claim

Have you noticed how these chancers demand you send them evidence that you are innocent, but don't produce a single shred of evidence to support their client's allegations? I would be asking these chancers to produce evidence to substantiate their client's allegations and claim. Failing that, they and their client may be subject to legal action themselves.

[sparkster]

Re: Civil Recovery solutions claim

Being a retired policeman, the action the police took does not surprise me one little bit.

The circumstances are -

1. No offence committed or disclosed;
2. Badly-trained security staff going the right way about losing their SIA licence; and
3. Store manager behaving like a complete and total tit.

I am surprised the police did not give the store manager an earful for wasting their time.

As EXC says, once we have seen the letter you have received, advice can then be given.

the store manager wasn't involved as the plain closed security guard said that they take care of all of the security for B&Q, and he felt that I had concealed the knife under other items on the trolley.

[EXC]

Re: Civil Recovery solutions claim

Where precisely did the security guard first apprehend you and did you deny trying to steal the knife?