Taking Court Action Against Vodafone - Remove Default Notice

[wales01man]

Re: Taking Court Action Against Vodafone - Remove Default Notice

Just read MSE thread from OP I am no expert but have to say Vodafone are useless if their reps who post on there are real I think they are deliberately avoiding the problem . How can so many emails be sent and not received by the OP? I note in one post LEE says he has no access to the PM service is this a joke they have the OPs address phone number can they not send a recorded letter cost pennies or is this multi billion pound company strapped for cash as well as lacking in customer service???????????

[AbbieA]

Re: Taking Court Action Against Vodafone - Remove Default Notice

I have contacted Lee from Vodafone Social Media again through this forum and I'm hoping this time round will be more fruitful than the last. I have clear questions that need to be addressed, even if he can't provide an answer.

Hopefully he can make amends for the mess Vodafone created on the other Forum.

[R0b]

Re: Taking Court Action Against Vodafone - Remove Default Notice

I would personally hold no hope out for either Lee or the CEO (which is probably palmed off to their executive team) resolving it. The fact that your notes show the account has been flagged three times and they noted no fraudulent account plus the fact that legal have had their say on the matter, unless someone in a senior position with authority overrides all of this, nothing is likely to happen. This is of course from my own experience and I would like to think something would change but given the circumstances, court action in this case may be the only option.

[AbbieA]

Re: Taking Court Action Against Vodafone - Remove Default Notice

I would personally hold no hope out for either Lee or the CEO (which is probably palmed off to their executive team) resolving it. The fact that your notes show the account has been flagged three times and they noted no fraudulent account plus the fact that legal have had their say on the matter, unless someone in a senior position with authority overrides all of this, nothing is likely to happen. This is of course from my own experience and I would like to think something would change but given the circumstances, court action in this case may be the only option.

It seems inevitable. I am hoping Lee will at least respond and either tell me when the court case is or tell me why he can't tell me. I do not expect him to be able to resolve this situation as he previous responses were woefully inadequate.

I am drafting a final demand letter and will post it on here before sending, unless you think this is unwise? I will then instigate court proceedings if the letter is not replied to sufficiently.

[Vodafone Company Rep]

Re: Taking Court Action Against Vodafone - Remove Default Notice

Hi Abbie,

I've just replied to your last PM.

Kind regards,

Lee

Vodafone Social Media

[AbbieA]

Re: Taking Court Action Against Vodafone - Remove Default Notice

Email sent as requested, please let me know when you have reviewed it.

Thanks for your help.

[Vodafone Company Rep]

Re: Taking Court Action Against Vodafone - Remove Default Notice

Hi Abbie,

I've received your email and I'll get back to you as soon as possible.

Kind regards,

Lee

Vodafone Social Media

[AbbieA]

Re: Taking Court Action Against Vodafone - Remove Default Notice

I've received your email and I'll get back to you as soon as possible.

Hi Lee,

Do you know when I am likely to hear back from you regarding this?

[wales01man]

Re: Taking Court Action Against Vodafone - Remove Default Notice

Hi Lee,

Do you know when I am likely to hear back from you regarding this?

As usual days to sort out a problem should be able to access your file easily or get someone more senior to look crap customer service again

[Diana M]

Re: Taking Court Action Against Vodafone - Remove Default Notice

Hi Lee,

Do you know when I am likely to hear back from you regarding this?

From what I can see from this thread the complaint/issue was raised with Lee on Friday. Since then there has been a weekend.

Di

[AbbieA]

Re: Taking Court Action Against Vodafone - Remove Default Notice

From what I can see from this thread the complaint/issue was raised with Lee on Friday. Since then there has been a weekend.

Di

The issue was actually first raised with Lee on the 13th March, and with numerous other Vodafone employees going as far back as July 2015.

I don't think its unreasonable to politely ask when I might hear back from Lee? I am aware there has been a weekend.

[wales01man]

Re: Taking Court Action Against Vodafone - Remove Default Notice

Vodafone shut down at the weekend?

With respect to DIANA M LB doesn't make excuses for large companies

[Amethyst]

Re: Taking Court Action Against Vodafone - Remove Default Notice

[MENTION=19723]Lee Vodafone Company Rep[/MENTION];

Is there any news on the criminal case in which Abbie's account is involved ?

Even without the criminal case this account should be written off and the default removed from her credit file. Vodafone seem to have plenty of evidence that the account was fraudulent and it is entirely unfair that Abbie's credit file is destroyed through no fault of her own, having goodness only knows what kind of consequences on the rest of her financial situation. https://www.theguardian.com/money/20...-hsbc-pc-world // http://www.hardwicke.co.uk/insights/...urkin-decision ,for example.

Mr Durkin’s damages of £8,000 were general damages for the injury to his credit. On the facts, he failed in his claim for damages allegedly suffered as a result of his adverse credit rating.However, it is clear that such claims are now possible and could be substantial.

1. No, I have never held a Vodafone account.

2. No. I have asked numerous times (all recorded) for any and all information relating to the setting up of this account and copies of the ID and supporting documents (both proof of signature and proof of address) used to open this account. They have repeatedly ignored this request. I had hoped that this information would be included in the DPA requested documents but it wasn't.

3. I believe that the address used was different from mine. I never received any correspondence to my actual address until after the fraud was discovered. It was a nightmare even getting Vodafone to discuss the account with me as I could not pass the DPA questions.

4. I have kept all correspondence from all parties, including the bank and the police. I have a crime reference number from the police and a brief explanation from the bank saying that they have investigated the DDI and found that the signature on it is fraudulent. As a result they recovered all monies paid (not sure if I mentioned it previously but the fraud was discovered when I noticed that money had been leaving my account each month, wish I'd noticed sooner!).

5. I have no connection with Portugal whatsoever.

From what the police said at the time of the investigation they seemed to think that my bank details had been compromised. I have my suspicions because there was a 'company' when I was at uni offering a small fee for 'market research'. The guy seemed professional and many people filled in his questionnaire, he asked for a sort code and account number to send the payment. It was maybe 2 months after this that the account was set up. I feel very naive for having fallen for this and for not noticing the money coming out for so long, and believe me I have taken a lot of stick for it! Its one of the reasons that I feel so bad about it!

Thanks again for all your help. I will draft a final demand letter this evening and post it on here (redacted, obviously). I am happy to pay the fees to have this heard in court as I feel the evidence is pretty damning. I just want to ensure that it is done properly.

Also http://legalbeagles.info/forums/show...413-30-10-2014

[Diana M]

Re: Taking Court Action Against Vodafone - Remove Default Notice

With respect to DIANA M LB doesn't make excuses for large companies

It wasn't an excuse it was an explanation

Diana M

[R0b]

Re: Taking Court Action Against Vodafone - Remove Default Notice

I stand by my previous post in that it is unlikely this matter is going to be resolved unless court proceedings are issued against them. It is then that they will have to actually do something about it, though I am not sure what defence they will have if they have knowledge that there is doubt as to the accounts authenticity.

Vodafone are atrocious at the best of times and if I recall have been named worst for customer service in the past couple of years, and this doesn't seem to be any exception. I doubt the OP would get damages near the same outlined in Durkin but it would be plausible that given this has taken over two years and Vodafone have only now appear to have accepted the account may be fraudulent, a minimum of £750 but possibly up to a couple of thousand should she choose to claim that much.

The ball really is in the OP's court especially if it is true that the matter was first raised with Lee in March and we are now 6 months on.