Money stolen from Amazon

[Batista230]

Re: Money stolen from Amazon

OK I now have an address for them of
amazon uk services
60 holborn viaduct
london
EC1A 2FD

A final note, if you are ordering goods or services overseas which is £100 or more, you may want to pay for it by credit card. This gives you added protection as your credit card provider is jointly liable for breach of contract under s.75 of the Consumer Credit Act. So if you tried to recover the sums back from the supplier and failed, you could instead reclaim the amount from the CC provider.

Can
you please tell me why you think they are in breach of contract, do you have a quotaion of s75 consumer credic act please?

[charitynjw]

Re: Money stolen from Amazon

Can
you please tell me why you think they are in breach of contract, do you have a quotaion of s75 consumer credic act please?

I paid by debit card

The card issuer is not liable via s75 CCA, as that only applies to credit cards, not debit cards.
There is another route known as 'chargeback' which can be used for debit cards.
An explanation of the rules HERE

[charitynjw]

Re: Money stolen from Amazon

Also, have a look at 'Resolver'.
https://www.resolver.co.uk/companies...-uk-complaints

[R0b]

Re: Money stolen from Amazon

OK I now have an address for them of
amazon uk services
60 holborn viaduct
london
EC1A 2FD


Can
you please tell me why you think they are in breach of contract, do you have a quotaion of s75 consumer credic act please?

I never said they were in breach of contract, and as Charity has suggested, s.75 relates to claims against the credit card company. Since you paid by debit card, s.75 does not apply to you.

Your next step in terms of taking legal action would be to write a letter before claim. It should set out a brief background to the claim, why Amazon are liable / in breach and what remedy you are seeking to have the matter resolved. You should generally give a timescale to comply otherwise after that date you should inform them of commencing legal proceedings. You should also attach any relevant documentation which in this case is the proof of delivery.

Before going down that route you could opt to make a formal complaint against Amazon (the link Charity has given may be helpful), which may save you time and money if they respond and give you the refund but it is up to you. Happy to look over the contents of the letter / complaint before you send it off if you post up a draft.

[Batista230]

Re: Money stolen from Amazon

I have gone through the amazon complains process and I have been completly fobbed of and lied to
they keep using the excuse that they cant find some email address that dose not existe and therfor I am not using
hear is the responce, they keep quoting the same message everytime I reply to them

Hello,

I'm sorry but I couldn't find an Amazon.co.uk account under the e-mail address james.beevor17o09@email.resolver.co.uk.
For security reasons and to protect your privacy, we can only take action on an account or send account information when the request comes from the e-mail address related to that account. This is the only way to be certain that the request is coming from the account holder and that all personal information is protected. We're sorry for any inconvenience this causes.
If you’re unable to find the information you need from our Help pages, we would request you to write from the e-mail address associated with your account or send your e-mail via the "e-mail" button found here:
https://www.amazon.co.uk/gp/help/con...questions.html
If you no longer use the e-mail address you used when you first shopped at Amazon.co.uk, I would strongly recommend changing the e-mail address on file for your account. (As a security precaution, we ask that customers change their e-mail addresses themselves directly on our website. This ensures that the person requesting the change knows the password for their existing account, preventing any unauthorised changes.)
You can change your e-mail address by visiting Your Account, https://www.amazon.co.uk/your-account and selecting "Login & Security Settings" under the "Settings" section.
For more information on changing your e-mail address or password, please visit our Help page:
https://www.amazon.co.uk/gp/help/cus...deId=200229180

We appreciate your patience with our security measures and hope to see you again soon.
Warmest regards,
Sutharsan L
Amazon.co.uk

[Arcadian]

Re: Money stolen from Amazon

I think looks like the email they have issues with relates to the "Resolver" service.

[Amethyst]

Re: Money stolen from Amazon

I have gone through the amazon complains process and I have been completly fobbed of and lied to
they keep using the excuse that they cant find some email address that dose not existe and therfor I am not using
hear is the responce, they keep quoting the same message everytime I reply to them

Hello,

I'm sorry but I couldn't find an Amazon.co.uk account under the e-mail address james.beevor17o09@email.resolver.co.uk.
For security reasons and to protect your privacy, we can only take action on an account or send account information when the request comes from the e-mail address related to that account. This is the only way to be certain that the request is coming from the account holder and that all personal information is protected. We're sorry for any inconvenience this causes.
If you’re unable to find the information you need from our Help pages, we would request you to write from the e-mail address associated with your account or send your e-mail via the "e-mail" button found here:
https://www.amazon.co.uk/gp/help/con...questions.html
If you no longer use the e-mail address you used when you first shopped at Amazon.co.uk, I would strongly recommend changing the e-mail address on file for your account. (As a security precaution, we ask that customers change their e-mail addresses themselves directly on our website. This ensures that the person requesting the change knows the password for their existing account, preventing any unauthorised changes.)
You can change your e-mail address by visiting Your Account, https://www.amazon.co.uk/your-account and selecting "Login & Security Settings" under the "Settings" section.
For more information on changing your e-mail address or password, please visit our Help page:
https://www.amazon.co.uk/gp/help/cus...deId=200229180

We appreciate your patience with our security measures and hope to see you again soon.
Warmest regards,
Sutharsan L
Amazon.co.uk

This should be brought to Resolvers attention as they may need to add in an 'account verification' field in their complaints form for Amazon ( and any other firms that respond in a similar way) ... It's a viable concern from Amazon even if it seems like obfuscation.