Wondering my rights on sofa set purchased

[Zibest]

Hi anybody who could give me advice would be extremely helpful,I purchased a sofa set online around 11 months ago,after the first month of having them the cushions did not match colour slightly so they replaced the whole set after 2 weeks of arguing, after receiving them as soon as the delivery went I noticed a slash on the front of the material almost like where someone has opened packaging with Stanley knife,again I waited nearly 3 weeks before receiving a new set and all has been fine for around 6 months,until we noticed the stutching across the cushions edges has started to come apart from no fault of ours as we take good care of them, I have emailed over problems again which they said they would replace them but every time I chase them up they said they have sent them in post and I never received them so I phone them again and now they are telling me they are waiting on more to be delivered so they can send more to me but this process has gone on for over 2 months now and I cannot get in contact with the manager anymore he is conveniently away from office when I call and I am fed up of waiting now.
What are my rights to getting my money back?

[nemesis45]

Re: Wondering my rights on sofa set purchased

Hi.
A Formal Complaint to the HO of the company often gets results especially if this is one of a group pf stores.

nem

[Zibest]

Re: Wondering my rights on sofa set purchased

They are a local company in Coventry called furnitureinstore,I will ask for the managers email and write him a formal complaint letter.
Would I be entitled by law to have a refund?

[Kati]

Re: Wondering my rights on sofa set purchased

You could try these email addresses (from here- http://www.furnitureinstore.co.uk/co..._store=default):

Contact Us


Telephone:
02476 705 600

email:
jay@furnitureinstore.co.uk
steve@furnitureinstore.co.uk
eurocarpetwarehouse@hotmail.co.uk

Address:
440-450 Stoney Stanton Road, Coventry,
Warwickshire CV6 5DG,

United Kingdom

It looks like Jay is the one you want to talk to:

Meet the Team


Jay
Sales Manager
Steve
Customer Service Assistant
Tyler
Customer Service Assistant
Sohail


Customer Service Assistant

[Zibest]

Re: Wondering my rights on sofa set purchased

Thank you jay is the person who has been dealing with this and is conveniently away from desk when I call, i shall send him an email of complaint?would I be entitled to have my money back though?