help please!
hello all
i upgraded my phone plan and vodafone sent out a dongle which i asked them to cancel. however they didnt as they said it was in process. they sent it to my old address! the tenants opened it and used it. anyways im being charged! i have asked vodafone to send the bill to the old address. this is what they said
1- i didnt cancel it as i was meant to once i received it to send it back (how can i send back what i dont have)
2- isnt it illegal to open mail and use someone belongings?
3- i have to pay the charges as it is in my name.
im fuming! all im getting is call centres abroad who are so unhelpful!
please help!
thank you
hello all
i upgraded my phone plan and vodafone sent out a dongle which i asked them to cancel. however they didnt as they said it was in process. they sent it to my old address! the tenants opened it and used it. anyways im being charged! i have asked vodafone to send the bill to the old address. this is what they said
1- i didnt cancel it as i was meant to once i received it to send it back (how can i send back what i dont have)
2- isnt it illegal to open mail and use someone belongings?
3- i have to pay the charges as it is in my name.
im fuming! all im getting is call centres abroad who are so unhelpful!
please help!
thank you
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