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vodafone charging me for something i dont even have!

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  • vodafone charging me for something i dont even have!

    help please!

    hello all
    i upgraded my phone plan and vodafone sent out a dongle which i asked them to cancel. however they didnt as they said it was in process. they sent it to my old address! the tenants opened it and used it. anyways im being charged! i have asked vodafone to send the bill to the old address. this is what they said
    1- i didnt cancel it as i was meant to once i received it to send it back (how can i send back what i dont have)
    2- isnt it illegal to open mail and use someone belongings?
    3- i have to pay the charges as it is in my name.

    im fuming! all im getting is call centres abroad who are so unhelpful!
    please help!
    thank you
    Tags: None

  • #2
    Re: vodafone charging me for something i dont even have!

    [MENTION=19723]Lee Vodafone Company Rep[/MENTION] ... Another one for you I think
    Debt is like any other trap, easy enough to get into, but hard enough to get out of.

    It doesn't matter where your journey begins, so long as you begin it...

    recte agens confido

    ~~~~~

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    • #3
      Re: vodafone charging me for something i dont even have!

      Were Vodafone aware of your new address before you ordered the new dongle ? Do you have evidence they did know your new address, eg letters they have sent to your new address pre dongle order ? If so then they have no legs to stand on at all.
      #staysafestayhome

      Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

      Received a Court Claim? Read >>>>> First Steps

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      • #4
        Re: vodafone charging me for something i dont even have!

        yes they sent me an invoice saying they sent the dongle to my old address! but they sent the invoice to my new address! and i have called 101 times to change address so they know.
        what do i do about the residents opening my mail?

        Comment


        • #5
          Re: vodafone charging me for something i dont even have!

          Leave that to their fraud department, it is their responsibility not yours.
          Any opinions I give are my own. Any advice I give is without liability. If you are unsure, please seek qualified legal advice.

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          • #6
            Re: vodafone charging me for something i dont even have!

            You could set up a redirect for your mail ? https://www.royalmail.com/personal/r...il/redirection
            #staysafestayhome

            Any support I provide is offered without liability, if you are unsure please seek professional legal guidance.

            Received a Court Claim? Read >>>>> First Steps

            Comment


            • #7
              Re: vodafone charging me for something i dont even have!

              Originally posted by Tools View Post
              Leave that to their fraud department, it is their responsibility not yours.
              They ain't doing anything about it

              Comment


              • #8
                Re: vodafone charging me for something i dont even have!

                hiya

                few details i need (and they will also help Lee) before i can sink my teeth in to this one.

                1: can I have the date that you were due to recieve the dongle, and the date on the letter you recieved.
                2: How long did you wait before you contacted Vodaphone about not recieving the dongle?
                3: Did Vodaphone give you the name of the person that signed for the dongle, and have they sent you proof it has been used?
                4: Have you spoken directly with the fraud dept, and what was their findings?
                5: have they now barred the device and stopped you incurring more charges?

                Comment


                • #9
                  Re: vodafone charging me for something i dont even have!

                  Originally posted by Hurricane Puffrose View Post
                  hiya

                  few details i need (and they will also help Lee) before i can sink my teeth in to this one.

                  1: can I have the date that you were due to recieve the dongle, and the date on the letter you recieved.
                  2: How long did you wait before you contacted Vodaphone about not recieving the dongle?
                  3: Did Vodaphone give you the name of the person that signed for the dongle, and have they sent you proof it has been used?
                  4: Have you spoken directly with the fraud dept, and what was their findings?
                  5: have they now barred the device and stopped you incurring more charges?
                  1- upgraded 22/5/15 , was sent to old address 26/5/15. invoice sent out 26/5/15
                  2- i got my letter 29/5/15 so contacted them then
                  3-no they never gave name just 'it was signed for' and yes they sent me a bill of usage
                  4- no i just spoke to someone about the bill
                  5- they said they have now! however its still on my account - even though i cancelled it on 29/5/15

                  Comment


                  • #10
                    Re: vodafone charging me for something i dont even have!

                    Ok this sounds like the order was processed and they finally changed address AFTER you upgraded, occasionally the order system wont update and it autopopulates the address.
                    I would ask to be transfered to Fraud, insist you want this to be raised as this is a service being used by another person.

                    Did you get your handset to your new address?

                    Comment


                    • #11
                      Re: vodafone charging me for something i dont even have!

                      Originally posted by Hurricane Puffrose View Post
                      Ok this sounds like the order was processed and they finally changed address AFTER you upgraded, occasionally the order system wont update and it autopopulates the address.
                      I would ask to be transfered to Fraud, insist you want this to be raised as this is a service being used by another person.

                      Did you get your handset to your new address?
                      I never got anything it was at old address.
                      no my address was changed with them before the order was sent, so unsure why they used old address, even when i told them they still sent it out

                      Comment


                      • #12
                        Re: vodafone charging me for something i dont even have!

                        How long did vodaphone give you for phone delivery?

                        Also where do you get your card statements?

                        from the Vodafone website
                        We can deliver your order to your billing address in the UK and Northern Ireland. This needs to be the same address your payment card’s registered at, and we can’t change any details once you’ve placed your order.

                        Someone needs to be in to sign for it, otherwise it'll go back to your local DPD or Royal Mail depot and the driver will leave a card with details of how to collect it or rearrange delivery.

                        Comment


                        • #13
                          Re: vodafone charging me for something i dont even have!

                          Originally posted by Hurricane Puffrose View Post
                          How long did vodaphone give you for phone delivery?

                          Also where do you get your card statements?

                          from the Vodafone website
                          We can deliver your order to your billing address in the UK and Northern Ireland. This needs to be the same address your payment card’s registered at, and we can’t change any details once you’ve placed your order.

                          Someone needs to be in to sign for it, otherwise it'll go back to your local DPD or Royal Mail depot and the driver will leave a card with details of how to collect it or rearrange delivery.

                          they said it was coming the same week
                          all my billing address for my card is my new address so i dont see how they made the error i changed my address when i moved
                          yes it was signed for they obviously pretened to be me. i told vodafone this and they dont really care.

                          Comment


                          • #14
                            Re: vodafone charging me for something i dont even have!

                            i will see if I can get Lee in to this, to the best of my knowledge they use parceline who text you to let you know when its arriving..

                            they may be saying you left it too long before reporting it undelivered, their website shows a 2-4 day timescale for delievered, without being able to access your account I dont know why your address wasnt updated correctly, I am using experience in the same field for answers.

                            At the moment I have a lot on family wise, so im heading off to bed for the night, I will message Lee in the morning.

                            Comment


                            • #15
                              Re: vodafone charging me for something i dont even have!

                              Originally posted by Hurricane Puffrose View Post
                              i will see if I can get Lee in to this, to the best of my knowledge they use parceline who text you to let you know when its arriving..

                              they may be saying you left it too long before reporting it undelivered, their website shows a 2-4 day timescale for delievered, without being able to access your account I dont know why your address wasnt updated correctly, I am using experience in the same field for answers.

                              At the moment I have a lot on family wise, so im heading off to bed for the night, I will message Lee in the morning.
                              ok i await a response

                              Comment

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