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Need advice on Homeserve Gas Boiler Cover terms and conditions.
On summery of cover Homeserve has deliberately omitted vital part of the following terms to mis lead the customers.
Please need advice.
http://partner.homeserve.com/~/media/policy-documents/gas-boiler-breakdown-cover-flexi/soc-HSIGBBP-HS1479L.pdf
Summary of Cover
Gas Boiler Breakdown Cover with excess
This policy meets the needs of homeowners requiring assistance in the event of a
breakdown of their boiler at their property.
A summary of the main benefits and exclusions under the policy is set out below.
For a full description of what is and what is not covered, please see the policy terms and conditions
.
Examples of what is covered Gas Boiler Breakdown
ü A leak within or breakdown of the ‘natural gas’ gas central heating boiler
ü Replacement of the heat exchanger
ü Inability to control the temperature or timings of your boiler
Examples of what is not covered
× Repairs to boilers which have been declared beyond economical repair (i.e. if the cost of parts inc. VAT is more than 85% of the retail price of the boiler).
× Repairs, where due to obsolete parts, we can no longer cover you (your policy will have been cancelled)
× Any part of the domestic gas central heating system (such as the hot water cylinder, radiators and cold water tank);
× Repairs if we have advised you to carry out maintenance work to prevent a future breakdown (until that work is complete)
http://partner.homeserve.com/~/media...BP-HS1479L.pdf
B. POLICY COVERAGE
What is covered?
A leak within or breakdown of your boiler. Claims will be dealt with by a Gas Safe registered engineer who will repair or replace the relevant part or parts of your boiler.
Examples of claims covered
ü A breakdown of the boiler
ü Replace heat exchanger
ü Replace boiler zone valve
ü Repair motorised valves
ü Unable to control temperature or timings of your boiler
What isn’t covered?
(see also the General Exclusions)
a) repairing a boiler or any part of it, which is BER;
b) any part of the domestic gas central heating system (such as the hot
water cylinder, radiators and cold water tank, its feed and outlet) other
than the boiler;
c) separate gas heaters providing hot water;
d) LPG gas/oil systems;
e) dual purpose boilers (e.g Aga, Rayburn);
f) warm air heating systems;
g) sludge/scale/rust within the boiler or damage caused by any other
chemical composition of the water;
h) any other gas appliance (with the exception of gas fires forming part of a
back boiler);
i) a breakdown when an engineer has previously identified that remedial /
maintenance work is required to prevent a future breakdown;
j) any part of the boiler which is not possible for the engineer to work on
safely;
k) parts of the boiler where it is impossible or impractical to access because
of its position such as the boiler is inaccessible due to the installation of
fitted units;
l) frozen pipes within the boiler which have not resulted in a leak or
permanent blockage;
m) boilers which are still working, but you suspect may be about to
breakdown (such as a noise has developed);
n) adjustment of timing and temperature controls;
o) any defect or failing which may be attributed to the design of the boiler.
On summery of cover Homeserve has deliberately omitted vital part of the following terms to mis lead the customers.
- sludge/scale/rust within the boiler or damage caused by any other chemical composition of the water;
- frozen pipes within the boiler which have not resulted in a leak or permanent blockage;
Please need advice.
http://partner.homeserve.com/~/media/policy-documents/gas-boiler-breakdown-cover-flexi/soc-HSIGBBP-HS1479L.pdf
Summary of Cover
Gas Boiler Breakdown Cover with excess
This policy meets the needs of homeowners requiring assistance in the event of a
breakdown of their boiler at their property.
A summary of the main benefits and exclusions under the policy is set out below.
For a full description of what is and what is not covered, please see the policy terms and conditions
.
Examples of what is covered Gas Boiler Breakdown
ü A leak within or breakdown of the ‘natural gas’ gas central heating boiler
ü Replacement of the heat exchanger
ü Inability to control the temperature or timings of your boiler
Examples of what is not covered
× Repairs to boilers which have been declared beyond economical repair (i.e. if the cost of parts inc. VAT is more than 85% of the retail price of the boiler).
× Repairs, where due to obsolete parts, we can no longer cover you (your policy will have been cancelled)
× Any part of the domestic gas central heating system (such as the hot water cylinder, radiators and cold water tank);
× Repairs if we have advised you to carry out maintenance work to prevent a future breakdown (until that work is complete)
http://partner.homeserve.com/~/media...BP-HS1479L.pdf
B. POLICY COVERAGE
What is covered?
A leak within or breakdown of your boiler. Claims will be dealt with by a Gas Safe registered engineer who will repair or replace the relevant part or parts of your boiler.
Examples of claims covered
ü A breakdown of the boiler
ü Replace heat exchanger
ü Replace boiler zone valve
ü Repair motorised valves
ü Unable to control temperature or timings of your boiler
What isn’t covered?
(see also the General Exclusions)
a) repairing a boiler or any part of it, which is BER;
b) any part of the domestic gas central heating system (such as the hot
water cylinder, radiators and cold water tank, its feed and outlet) other
than the boiler;
c) separate gas heaters providing hot water;
d) LPG gas/oil systems;
e) dual purpose boilers (e.g Aga, Rayburn);
f) warm air heating systems;
g) sludge/scale/rust within the boiler or damage caused by any other
chemical composition of the water;
h) any other gas appliance (with the exception of gas fires forming part of a
back boiler);
i) a breakdown when an engineer has previously identified that remedial /
maintenance work is required to prevent a future breakdown;
j) any part of the boiler which is not possible for the engineer to work on
safely;
k) parts of the boiler where it is impossible or impractical to access because
of its position such as the boiler is inaccessible due to the installation of
fitted units;
l) frozen pipes within the boiler which have not resulted in a leak or
permanent blockage;
m) boilers which are still working, but you suspect may be about to
breakdown (such as a noise has developed);
n) adjustment of timing and temperature controls;
o) any defect or failing which may be attributed to the design of the boiler.
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