Gobbys Holiday Hell battle with Thomas Cook

[theGobbyOne]

Re: Gobbys Holiday Hell battle with Thomas Cook

No news yet as I said its in the hands of a very very good firm of solicitors called Irwin Mitchell.they specialise in holiday litigation and have just had £2.5 million from Thomas Cook for a group claim so fingers crossed........They are working on a no win no fee basis so it must be a pretty strong case.

[scottishlass]

Re: Gobbys Holiday Hell battle with Thomas Cook

Good luck with this Gobby

Sounds like a winner

[theGobbyOne]

Re: Gobbys Holiday Hell battle with Thomas Cook

UPDATE;
Solicitor released details to press when we were away..............follow link if you want to see what it said...........wasnt very much in they never mentioned the rats or my son losing his teeth!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Dream trip turned into nightmare - News - Accrington Observer

[Guest]

Re: Gobbys Holiday Hell battle with Thomas Cook

Very well done Gobby and I hope it costs them dearly in particular after the patronising drivel they sent in response to your initial complaint letter.

In addition, I sincerely hope that the "Customer Relations Executive" who attempted to fob you off is also suitably chastised for not recognising the seriousness of your complaint or your intent when you made it.

[theGobbyOne]

Re: Gobbys Holiday Hell battle with Thomas Cook

I also meant to tell you that if the family had to book another holiday in order to make up for Cuba that it is possible to recover the costs for it..............So holiday to Egypt may be recoverable from Thomas Cook too
it seems I chose the right company to litigate on our behalf!!!!!!!!!!!!!!!!

[scottishlass]

Re: Gobbys Holiday Hell battle with Thomas Cook

Excellent, I do hope so............... they will be sorry they mucked you about.

Serves them right..............it wasn't a holiday it was a nightmare.

[argentarius]

Re: Gobbys Holiday Hell battle with Thomas Cook

In addition, I sincerely hope that the "Customer Relations Executive" who attempted to fob you off is also suitably chastised for not recognising the seriousness of your complaint or your intent when you made it.

Whilst that sounds like a good idea, Cetelco, I expect that they were just following the company's standard "fob all complaints off" policy and consequently they won't get any flak at all for their initial approach.

[theGobbyOne]

Re: Gobbys Holiday Hell battle with Thomas Cook

Right guys update..............................
My solicitor has recieved a bog standard reply from TC saying the will now investigate properly my complaints and that TC have in law 6 months to carry out their investigations before they have to take any action. However we are building our case ands getting it all sorted and ready for war!!!!!!!!!!!!!!!!
Solicitor says the more she talks to me the stronger our case appears............You wouldnt believe the sort of stuff that comes under personal injury...........even I was shocked!!!!!!!!!!!
You can even claim compo for having to care for the kids when they were ill and miserable......Anyway it seems its gonna be at least 6 more months but hey ho tis all money in the bank eventually(fingers crossed). However I must say I would much rather have had a nice holiday than the crap we did have.........Will keep you all updated as and when I hear anything.

[Tempty]

Re: Gobbys Holiday Hell battle with Thomas Cook

Great stuff Gobby
looks like you have a good solicitor on your case, I'll be watching this one with interest.
good luck hun (not that it looks like you'll need it)

Tempty xxx

[TUTTSI]

Re: Gobbys Holiday Hell battle with Thomas Cook

Good Luck Gobby, your Solicitor certainly would not be wasting their time if they did not think you had an extremely good case.... Go girl go xxxx

[theGobbyOne]

Re: Gobbys Holiday Hell battle with Thomas Cook

Hi guys................
Well its all good news....I think!!!!!!!!
My solicitor is going to make a part 36 offer to thomas cook for them to settle without going to court and the amount is astounding tbh..............As there were 7 of us it is classed as 7 different claims so its near on £30,000 between us!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Thomas Cook have 21 days to respond and the solicitor has said its negotiable. They have come to a figure of £4500 for self hubby and eldest daughter and an amount of £4150 for my youngest daughter and the 2 boys and Tarus............
And to think I was willing to settle with them without a solicitor for £4000 of holiday vouchers!!!!!!!!!
Wil keep you all updated as and when I get a response.....

They also said they will be adding a further amount of 'special damages'.............i.e. they are trying to reclaim cost of holiday to Egypt as it was taken to make up for the Cuba fiasco!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[scoobydoo]

Re: Gobbys Holiday Hell battle with Thomas Cook

Well done you!

You will be able to take all of us on holiday as well now!

You will now be considerd the expert in holiday complaints proceedures.

[theGobbyOne]

Re: Gobbys Holiday Hell battle with Thomas Cook

Well done you!

You will be able to take all of us on holiday as well now!

You will now be considerd the expert in holiday complaints proceedures.

I had some great advice from LB users so I cant take all the credit tbh but hey ho am well excited!!!!!!!!!!!!!!!!!!!!!!!!!!
A day in Blackpool anyone??? pmsl

[scottishlass]

Re: Gobbys Holiday Hell battle with Thomas Cook

Excellent Gobby

Have you got the holiday brochures looked out?

[TUTTSI]

Re: Gobbys Holiday Hell battle with Thomas Cook

Congratulations and well done Gobby, you deserve a win after what they put you through. Let's hope the chq will be sent very soon.

Never mind, Blackpool, what about another trip to the Taba in Egypt.

xxxx