Tweet
In Feb 2014 I purchased from carphone warehouse, a Samsung Galaxy Note 3 value £600-00 on a contract with O2which up to date has worked without problem, I used my phone the other day to make a call ..no problem I went to my car with my phone in my hand sat in the car placed the phone on the seat , and drove off to my destination, on route I pulled over to send a text, the phone was dead, I removed the battery to do a soft reset which worked and the phone restarted, but when the display appeared the screen was distorted and missing pixels.
I returned to the carphone warehouse they looked at the phone and said they would send it for repair, they gave me a repair form stating (Problem with phone ..MISSING PIXELS) Two weeks later they said they could not repair the phone under warranty as the screen was cracked there was not a single visible marl on the screen or the body of the phone when the took it in for repair and it would cost £179-00 to repair, I went to the store to collect my phone and argue the point, to my horror the phone now had a crack in the screen which was not there when the sent it to their repair centre and to add insult to injury the phone was completely unusable, previously I could use the phone for calls and text but now the screen was completely black, when I asked about this the assistant told me when they take the screen out for checking they have broke the seal that was the reason did I want to pay for the repair I told them no and argued the my case which was a waste of time they were just not interested, I phone c/w to complain without avail they just said they have to stand by their engineers report, I phone Samsung and they said take to their sevice centre and tell them the story but I got the same reply from them (THERES A CRACK IN THE SCREEN CANT BE REPAIRED UNDER WARRANTY) now at a loss what to do,
Ther are no marks on the phone and it is as if it had just come out of the box apart from the crack that mysteriously appeared, I do take extreme care of my phones and have never abused or dropped the phone as they are trying to suggest.
Any help would be much appreciated, thanks in advance
I returned to the carphone warehouse they looked at the phone and said they would send it for repair, they gave me a repair form stating (Problem with phone ..MISSING PIXELS) Two weeks later they said they could not repair the phone under warranty as the screen was cracked there was not a single visible marl on the screen or the body of the phone when the took it in for repair and it would cost £179-00 to repair, I went to the store to collect my phone and argue the point, to my horror the phone now had a crack in the screen which was not there when the sent it to their repair centre and to add insult to injury the phone was completely unusable, previously I could use the phone for calls and text but now the screen was completely black, when I asked about this the assistant told me when they take the screen out for checking they have broke the seal that was the reason did I want to pay for the repair I told them no and argued the my case which was a waste of time they were just not interested, I phone c/w to complain without avail they just said they have to stand by their engineers report, I phone Samsung and they said take to their sevice centre and tell them the story but I got the same reply from them (THERES A CRACK IN THE SCREEN CANT BE REPAIRED UNDER WARRANTY) now at a loss what to do,
Ther are no marks on the phone and it is as if it had just come out of the box apart from the crack that mysteriously appeared, I do take extreme care of my phones and have never abused or dropped the phone as they are trying to suggest.
Any help would be much appreciated, thanks in advance
Comment