Faulty computer programs

[Ashley Hill]

Greeting!

So over the last several months I have bough a verity of second hand computer programs off of feebay
Now a couple of them appear to be faulty! and do not work

I would like to write to these companies requesting that they resolve my issues. but without any understanding the law around this my letter will simply be laughed at and throughn in the bin!

So as to get them to do anything; is there any consumer rights acts that I may find such information in that you know about please?

Thanks

[echat11]

How did you pay for the software?

You are covered by the Consumer Rights Act.

The software still has to be satisfactory quality, fit for purpose, and as described.

Be prepared for push back i.e. you did something etc.

https://www.citizensadvice.org.uk/co...e-or-download/

[echat11]

@admin Please 'unblock' post.

[EXC]

Done.

[echat11]

Done.

Thank You.

[HariSeldon]

I would like to write to these companies requesting that they resolve my issues.

Which companies are you planning on writing to? The company that made the software or the company that sold you the software?

You only have consumer rights with the company that sold you the software and only then if it really was a company/trader and not a private seller. If the latter then to all intents and purposes you have no rights unless the advert was misleading.

[Ashley Hill]

How did you pay for the software?

You are covered by the Consumer Rights Act.

The software still has to be satisfactory quality, fit for purpose, and as described.

Be prepared for push back i.e. you did something etc.

https://www.citizensadvice.org.uk/co...e-or-download/

Dose the goods of sales act state that it must last for a reasonable amount of time; something like 7 years?
Some of these CDs are 30 years old, still in good working order with no scraches on them and so long as that is the case then they should never go faulty. I mean once the data has been burn to disk thats it! you can not write or format it again

[EXC]

The last two posts above were also caught in the spam filter, I've reinstated them.

[Ashley Hill]

TEST POST

[Ashley Hill]

This is the reply from adobe

---------------
Greetings from Adobe! We hope this email finds you well.

My name is Senozita Joseph, and I am one of the Floor Supervisors at Adobe.


I understand your concern regarding the technical issue you are facing with Adobe Photo Deluxe 2.0, specifically that you are unable to save the files you have created.


I sincerely wish I could assist you further with this issue. However, the product you are referring to is an End-of-Life (EOL) product, and Adobe no longer provides technical support, updates, or troubleshooting assistance for it. Due to this, we do not have the required resources to investigate or resolve issues related to Adobe Photo Deluxe 2.0.
--------

I then replied stating the goods of sales act. but they have not replied!

[HariSeldon]

This is the reply from adobe

I then replied stating the goods of sales act. but they have not replied!

As per post #6 above, "you only have consumer rights with the company that sold you the software" - did you buy the software directly from Adobe?

If you didn't buy directly from Adobe then neither the Sale of Goods Act or Consumer Rights Act apply to Adobe in your particular case.

[atticus]

Did you buy the software from Adobe?

[paulajayne]

Adobe Photo Deluxe 2.0 was released in1997, computers have moved on a great deal since its release.

Points:-
1. Have you put in a licence key?
2. Does the CD need to be in the drive to allow a save?
3. Where is it trying to save to? As the directory may not exit?
4. What was the OS recommendations for it to run correctly.