Hi All
I had the above fitted on 29/8/2018. I paid cash via bank transfer to the company and received a receipt. This man was recommended by a friend who also had him to fit their door. I had to chase him for the warranty and he eventually posted it through to me so I filed it away - it was a 5 and 10 year warranty - 10 on the frame and 5 on the door.
Fast forward to all the bad wet weather (2019) and my front door was leaking and ruined my new carpet inside the door (I had waited until I had my new door fitted before I had my new carpet fitted). I contacted the man and he came out and said that the bottom of the door had not been sealed correctly (the same guy who fitted it!) and consequently fit a quadrant on the outside ledge of the door and used plenty of silicone sealant - I wasn't too happy about this but if it was to stop the leak then I had to grin and bear it. I pointed out to him that it had ruined my carpet - it smelt dank and was stained - his reply was that he had a mate who could patch it up for me. I refused as it was a brand new carpet and in shock at his response - I was going to borrow my sister's carpet cleaner to ascertain if it could be salvaged, which I attempted and it couldn't, so had to purchase a new carpet.
The door started to get wet on the inside and the spy hole never worked due to constant condensation (even in the summer) and I was having problems closing and locking the door and it was draughty. I contacted him and he came out again and used yet more sealant around the letterbox on the outside and inside and around the semi-circle glass surround. I asked him about the door being draughty and he 'adjusted' the door and even though it was still a little difficult to lock it was much better, he said that this had solved the draughtiness but then offered to fit a 'lever' or suchlike that would fit inside the door near the top left hand corner to pull the door in. I refused this and stated that the door should not need all these additional pieces if it was fitted correctly and at that time, the weather was not really windy.
When all the really strong winds came, the door was still draughty (no doubt about it) and getting worse, so I contacted him and he failed to answer - I left numerous voicemail messages - and then covid hit.
I have had no other option but to place the wide duct tape around the door to stop the draught and consequently, am unable to use my front door.
After covid, I continued to try and contact him and he failed to respond. On the 14th December 2022 I sent him a text message stating that I was still having problems with the door - it then showed up as 'read' and he has failed to respond.
On looking at my receipt and warranty - the receipt has a different company name to the warranty ie,, receipt is Joe Bloggs Glass & Glazing and the warranty is ABC Window Systems. I cannot trace the glass and glazing company online or on companies house and the ABC Window systems website states that they only supply and fit UPVC doors.
Where do I go from here please? Any advice or tips would be most welcome.
LBA? Where do I send it to? The receipt for the glass company does have an address on it.
Thanks
Foxy
I had the above fitted on 29/8/2018. I paid cash via bank transfer to the company and received a receipt. This man was recommended by a friend who also had him to fit their door. I had to chase him for the warranty and he eventually posted it through to me so I filed it away - it was a 5 and 10 year warranty - 10 on the frame and 5 on the door.
Fast forward to all the bad wet weather (2019) and my front door was leaking and ruined my new carpet inside the door (I had waited until I had my new door fitted before I had my new carpet fitted). I contacted the man and he came out and said that the bottom of the door had not been sealed correctly (the same guy who fitted it!) and consequently fit a quadrant on the outside ledge of the door and used plenty of silicone sealant - I wasn't too happy about this but if it was to stop the leak then I had to grin and bear it. I pointed out to him that it had ruined my carpet - it smelt dank and was stained - his reply was that he had a mate who could patch it up for me. I refused as it was a brand new carpet and in shock at his response - I was going to borrow my sister's carpet cleaner to ascertain if it could be salvaged, which I attempted and it couldn't, so had to purchase a new carpet.
The door started to get wet on the inside and the spy hole never worked due to constant condensation (even in the summer) and I was having problems closing and locking the door and it was draughty. I contacted him and he came out again and used yet more sealant around the letterbox on the outside and inside and around the semi-circle glass surround. I asked him about the door being draughty and he 'adjusted' the door and even though it was still a little difficult to lock it was much better, he said that this had solved the draughtiness but then offered to fit a 'lever' or suchlike that would fit inside the door near the top left hand corner to pull the door in. I refused this and stated that the door should not need all these additional pieces if it was fitted correctly and at that time, the weather was not really windy.
When all the really strong winds came, the door was still draughty (no doubt about it) and getting worse, so I contacted him and he failed to answer - I left numerous voicemail messages - and then covid hit.
I have had no other option but to place the wide duct tape around the door to stop the draught and consequently, am unable to use my front door.
After covid, I continued to try and contact him and he failed to respond. On the 14th December 2022 I sent him a text message stating that I was still having problems with the door - it then showed up as 'read' and he has failed to respond.
On looking at my receipt and warranty - the receipt has a different company name to the warranty ie,, receipt is Joe Bloggs Glass & Glazing and the warranty is ABC Window Systems. I cannot trace the glass and glazing company online or on companies house and the ABC Window systems website states that they only supply and fit UPVC doors.
Where do I go from here please? Any advice or tips would be most welcome.
LBA? Where do I send it to? The receipt for the glass company does have an address on it.
Thanks
Foxy
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