Hello everyone
My daughter has bought her first used car last Friday from a local dealer and when we got it home we saw it was leaking a lot of water onto the drive. We informed the trader and I also had a family member who's a mechanic take a look. The family member is positive it's a blown head gasket and having researched myself I am too. There are a couple of other minor issues and the MOT is valid for four months less than they said.
The dealer arranged for the car to be looked at and my wife returned it on Monday. Thursday of this week they said they had repaired it and we went and collected it. Today I've taken it to the family member again and water was leaking from the same place as before but not as much and it's still overheating.
As our daughter is away my wife has text the dealer this afternoon, listed all the faults and to inform them that she would like a refund under the Consumer Rights Act 2015. The dealer text back saying that the fault wasn't present when they had the vehicle and waffled on about using an unfamiliar mechanic before saying he will talk to the business owner. As far as we know he is the owner.
She has all the texts between herself and the dealer on her phone. I have videos showing the engine overheating and leaking water. I don't trust them as far as I can throw them and I'm sure at this point that the legal route will need to be pursued.
My question at this point is should I send them an email or is the text message my wife sent sufficient for now? Also as our daughter bought the car should we wait until she comes home on Monday before having her send the emails etc?
Thanks for reading
My daughter has bought her first used car last Friday from a local dealer and when we got it home we saw it was leaking a lot of water onto the drive. We informed the trader and I also had a family member who's a mechanic take a look. The family member is positive it's a blown head gasket and having researched myself I am too. There are a couple of other minor issues and the MOT is valid for four months less than they said.
The dealer arranged for the car to be looked at and my wife returned it on Monday. Thursday of this week they said they had repaired it and we went and collected it. Today I've taken it to the family member again and water was leaking from the same place as before but not as much and it's still overheating.
As our daughter is away my wife has text the dealer this afternoon, listed all the faults and to inform them that she would like a refund under the Consumer Rights Act 2015. The dealer text back saying that the fault wasn't present when they had the vehicle and waffled on about using an unfamiliar mechanic before saying he will talk to the business owner. As far as we know he is the owner.
She has all the texts between herself and the dealer on her phone. I have videos showing the engine overheating and leaking water. I don't trust them as far as I can throw them and I'm sure at this point that the legal route will need to be pursued.
My question at this point is should I send them an email or is the text message my wife sent sufficient for now? Also as our daughter bought the car should we wait until she comes home on Monday before having her send the emails etc?
Thanks for reading
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