Hi
My (16 year old) booked an event online with a trader who (when she tried to change arrangement) told her she was too young (needed to be 18+) but refused to offer a refund.
I've had a read of Consumer Contract Law (replaced Distance Selling?) and see no defence for their position.
Any consumer law types here who could point me towards something that might?
I fancy using this as a "teaching moment" about pre-action protocol letter and Small Claims Court Online but wanted to check I wasn't in shakey ground. Eg. Does the £42 min value apply here?
Many thanks for any replies on a Friday PM!
Marc
My (16 year old) booked an event online with a trader who (when she tried to change arrangement) told her she was too young (needed to be 18+) but refused to offer a refund.
I've had a read of Consumer Contract Law (replaced Distance Selling?) and see no defence for their position.
Any consumer law types here who could point me towards something that might?
I fancy using this as a "teaching moment" about pre-action protocol letter and Small Claims Court Online but wanted to check I wasn't in shakey ground. Eg. Does the £42 min value apply here?
Many thanks for any replies on a Friday PM!
Marc
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