Can an insurance company make you pay for something they think you’re liable for
Direct line insurance company
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what communications have you received? and reasons? still vague! ? need to get whole picture before people can advise or suggest? what direct line excuse etc? housing association comments, is your property part of housing association or private>
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This is worse than pulling teeth!
You live in an HA property ... .yes.
What does your tenancy agreement say about such situations as water leaks? Exact wording please.
You experienced a water leak.
From which pipe and how did it occur?
When did you become aware of the leak?
When did you notify HA?
Water seeped into your neighbours property
Is that HA owned?
Neighbour is insured with Direct Line who paid for repairs to his property.
Direct Line now require reimbursement from you.
You are only liable if you were negligent
Direct line need to prove you were legally liable for the damages caused and you were negligent in your actions. Most normal leaks are simply bad luck and not negligent.
So please tells us exactly what happened, as all the above is surmise
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Apologies. When I moved in and signed on the dotted line, it was a simple tenancy agreement not very detailed. However I’ll take a look again.
The pipes, I don’ t know exactly where, because when the ha reps came, they brought plumbers. Three. One said it was from the kitchen sink taps. Another said it was from the hot water fill tap and changed kitchen sink drain and plug and blocked the water fill.
the last one said it was the boiler and it is over 8 years old. In fact they no longer have spare parts for it.
I was aware of the leakage when ha posted letter to me claiming they’ve been trying to contact me. This was around the early signs of the pandemic.
l Answered as soon as possible. The neighbours own their property.
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