Warranty replacement

[Xrut73]

Hi all i bought a new camper van 8 months later when still under warranty the roof buckled this has been repaired at the factory in Germany but has buckled again I have been told that it cannot be repaired and I only have two options return the van for a partial refund or pay 5k towards a replacement van where do I stand

[des8]

Where did you buy the van?

[Xrut73]

Uk dealership

[des8]

Ok, so you can reject the vehicle and receive a refund.
The dealership can make a deduction for usage. They usually try for something around 45p per mile, but you should be able to negotiate it down to between 10p and 15p per mile.

You say the vehicle cannot be repaired.
Is that as in it is too far damaged to repair or the warranty will not cover it?

[Xrut73]

The manufacturer in Germany said the job they have done is the best they can do but it falls way below the original standard of the roof
they accept the repair is not back to original factory fit hense offering a new replacement vehicle providing I pay up I don't think this is acceptable under the sale of goods act

[des8]

How soon after purchase did the roof first buckle?

[Xrut73]

8 months

[des8]

So you can still reject the vehicle, but the onus is on you to show it was not of satisfactory quality when purchased.
The quality of goods includes their state and condition; and durability is an aspect of quality.

Alternatively you might have a claim against the warranty company depending on the wording of the warranty.
Was it issued by the manufacturer or a third party insurance company?
What is the wording?

[Xrut73]

The warranty is from the Manufacturer not an insurance company I had the van from new the roof was ok when I purchased it but warped whilst under warranty the manufacturer has tried to repair it but the workmanship is poor and didn't fix the underlying problems as such it has warped again they accept the van is not ok and have offered to in wind the deal less the time I have had use of it or I pay and they will replace the van for a new one

[Xrut73]

Unwind the deal

[des8]

Well they do seem to be operating fairly.
All you have to do is agree a figure if you unwind.
They are in effect agreeing it was not of satisfactory quality.
They should also pick up the tab for any costs you have met due to the vehicle being unsatisfactory

If bought on finance keep the finance house advised as they are the owners

[Xrut73]

Thanks for your advice