British Airways Data Breach Group Litigation Order

[Amethyst]

There is to be a Group Litigation for damages pertaining to loss of control of data following from British Airways date breach last year.

This case will be of interest - https://legalbeagles.info/forums/for...-ewca-civ-1599

For info.

[Amethyst]

This was the emails received from BA at the time of the breach;

Dear Customer,





From 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised. The stolen data did not include travel or passport information.



The breach has been resolved and our website is working normally.



We’re deeply sorry, but you may have been affected. We recommend that you contact your bank or credit card provider and follow their recommended advice.



We take the protection of your personal information very seriously. Please accept our deepest apologies for the worry and inconvenience that this criminal activity has caused.



Further information can be found at ba.com.



Yours sincerely,






Alex Cruz

Chief Executive Officer

Dear Customer,





Following our email notifying you about our recent criminal data theft, we wanted to provide you with more information.



As you may be aware, from 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised. We’re truly sorry, but you may have been affected.



The personal information compromised includes full name, billing address, email address and payment card information. This includes your card number, expiry date and CVV. Unfortunately this information could be used to conduct fraudulent transactions using your account. We recommend that you contact your bank or credit card provider immediately and follow their advice.



British Airways has taken steps to prevent any further data theft, the website is working normally, and we are working with the authorities to investigate how this theft occurred.



Reimbursement Information

We’ll reimburse our customers who have suffered financial losses as a direct result of the theft of their payment card details. We’ll also offer credit rating monitoring, provided by specialists in the field, to any affected customer who is concerned about an impact to their credit rating.



More information will be available on ba.com, so please check for regular updates.



Action you need to take

We take the protection of your personal information very seriously and would encourage you to review the advice below:



1. British Airways will never proactively contact you to request your personal or confidential information. If you ever receive an email or call, claiming to be from us, requesting this information, please report it to us straight away.



2. Review your credit card or bank account statements as soon as you can to check for unauthorised transactions or payments. If you suspect fraud, contact your bank immediately.



3. Do not respond to, or follow any web links from untrusted sources.



Once again, we truly apologise for any worry and inconvenience this criminal activity has caused. Our contact numbers can be found at ba.com, or you can email our Data Protection Officer at DPO@ba.com.





Yours sincerely






Alex Cruz

Chief Executive Officer

then

Dear Customer,





Following our email notifying you about our recent criminal data theft, we wanted to provide you with more information about the credit rating monitoring we are offering to UK customers who are concerned about an impact to their credit rating.



As you are aware, from 22:58 BST 21 August 2018 until 21:45 BST 5 September 2018 inclusive, the personal and financial details of customers making or changing bookings at ba.com, and on our app were compromised.



The personal information compromised includes full name, billing address, email address and payment card information. This includes your card number, expiry date and CVV. Unfortunately, this information could be used to conduct fraudulent transactions using your account. If you have not already, we strongly recommend that you contact your bank or credit card provider immediately and follow their advice.



We deeply apologise for any worry and inconvenience this criminal activity has caused. For your reassurance, we’re offering you 12 months of free credit and identity monitoring services, provided by Experian, one of the UK’s leading Credit Reference agencies.



Your free ProtectMyID membership

To help you to monitor your personal information for certain signs of potential identity theft, we are offering you a free 12 month membership to Experian ProtectMyID. This service helps detect possible misuse of your personal data and provides you with identity monitoring support, focussed on the identification and resolution of identity theft.



Activating your free ProtectMyID membership

1. Ensure that you sign up for the service by 12 December 2018. Your code expires after this date.

2. Visit the ProtectMyID website to get started.

3. Click on ‘Join ProtectMyID’ (top right-hand side).

4. Enter your details along with the following activation code: BRAAPP4AT.

This code is unique to you and only available in this email – please keep this email for reference.



Once your membership is activated, you’ll have access to the following features:

1. Unlimited access to your Experian Credit Report.

2. Credit Alerting – an email or text to let you know when certain changes happen on your Experian Credit Report, such as the addition of a new credit search.

3. Access to an Identity Theft Resolution service if you do become a victim of fraud, where you’ll have a dedicated case worker who will support you in resolving fraud that has occurred.

4. If you are at higher risk of fraud, Experian can add protective Cifas registration to your credit report which can help prevent credit being taken in your name. The Cifas Protective Registration service places a flag alongside your name and personal details in the National Fraud Database. Companies and organisations who are signed up as members of the database will see you’re at risk and take extra steps to protect you.



If you have any questions regarding this service, then please contact Experian’s Customer Support Centre on 03444 818182*. They are open Monday to Friday, 8am to 8pm and Saturday, 9am to 5pm.



Yours sincerely,






Alex Cruz

Chief Executive Officer