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Hello,
Any advice would be gratefully received.
Two of my daughters had some piano lessons from a piano tutor, who was working through a company called Learning for Little Fingers. The invoicing came via that company, but I paid the tutor directly into her bank. I paid her £100 for the month's lessons in July, but she was having personal problems and so the lessons were put on hold. The tutor assured me (via a phone call) that the lessons would be fulfilled and that she would be in touch when her troubles settled down.
I never heard from her again, and so I began emailing her in December to ask for a refund. I didn't hear from her until last week, and she claimed that she has stopped working for Learning for Little Fingers, and does not have to issue me a refund as the payments were processed through them. She did not tell me she had left that company, nor did she contact me to rearrange the lessons.
Given that the money was paid to her bank account, I think that she is liable - is that correct? Also, when she contacted me to say she was not working for that company any more she offered to provide the lessons. I would rather not, given how poor her communication has been; I would rather have my money back and move oen.
Please could you advise me if the tutor is correct, or whether I can in fact try to recover the money from her?
Many thanks.
Any advice would be gratefully received.
Two of my daughters had some piano lessons from a piano tutor, who was working through a company called Learning for Little Fingers. The invoicing came via that company, but I paid the tutor directly into her bank. I paid her £100 for the month's lessons in July, but she was having personal problems and so the lessons were put on hold. The tutor assured me (via a phone call) that the lessons would be fulfilled and that she would be in touch when her troubles settled down.
I never heard from her again, and so I began emailing her in December to ask for a refund. I didn't hear from her until last week, and she claimed that she has stopped working for Learning for Little Fingers, and does not have to issue me a refund as the payments were processed through them. She did not tell me she had left that company, nor did she contact me to rearrange the lessons.
Given that the money was paid to her bank account, I think that she is liable - is that correct? Also, when she contacted me to say she was not working for that company any more she offered to provide the lessons. I would rather not, given how poor her communication has been; I would rather have my money back and move oen.
Please could you advise me if the tutor is correct, or whether I can in fact try to recover the money from her?
Many thanks.
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