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An ex-customer is refusing to remove my products from their website, what can I do?

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  • An ex-customer is refusing to remove my products from their website, what can I do?

    The menus, links and product details are still there but with a little note added underneath each image to say, “currently unavailable”.

    My products are quite "photogenic" so I can see why they might want to keep them there:

    Using my imagery to help their website.
    Driving traffic to their website.
    Making customers think the products no longer exist.
    Switching customers to competitor products (which they can offer).

    I have very politely (twice) requested the pages are removed, without success!
    Tags: None

  • #2
    Do you own any trade marks that the other party is using?

    Have you previously permitted use of your images? If so, can you withdraw that permission? What I am leading to here is whether you can demand removal of the images on grounds of copyright infringement.
    Lawyer (solicitor) - retired from practice, now in academia. I do not advise by private message.

    Litigants in Person should download and read this: https://www.judiciary.uk/wp-content/..._in_Person.pdf

    Comment


    • #3
      Thank you for your reply.

      Briefly,

      I have never registered any trademarks.

      Most of the images they use are mine (I’d say 90%) but they have taken the odd pic themselves and I would have sent those over the years; so I’d say yes, the images “did” have my permission.

      The product listings on their website also have my business name on them.

      Comment


      • #4
        Identify exactly which are your images, and withdraw consent for their continued use. Say that continued use after a reasonable time will be copyright infringement.

        Comment


        • #5
          Many thanks, I'll report back here what develops.

          Comment

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