Advice re car sales from dealer.

[stephen22]

Hi
I am after a little advice regarding two cars purchased last year. The service light came on my partner's car, which we bought last December from a Citroen Dealership as a pre-owned (3 years).
My partner's car was advertised with 13420 mileage and the one I bought showed 23500, both on the sales documents and the sales sheet.
When we bought the cars, we were led to believe they were serviced and MOT before we took them away, as part of the 12-month warranty.
When I checked my partner's paperwork we discovered it had not been service and the last service was August 2018, the MOT showed mileage of 13590, 170miles difference.
I decided to check mine, the last service is shown as March 2018 and although all the sales documents showed 23500, the MOT from the day I collected the car was 26062.

I have contacted the dealer who has basically said............not a lot, admin mistake.......

We believed that buying cars, they would be serviced and MOT, especially as the warranty required.

To be fair when we collected the cars, we had all the paperwork with incorrect mileage, the mot was put in the paperwork (with the new mileage) and we believed everything was above board.

They want to charge £280 for my partner's service to keep the warranty. In some ways, I can understand human error for one car, but the excess mileage for the other is worrying.

If I knew that the car had more mileage, maybe I would not have purchased it.

It seems a bit unfair and the garage won't accept responsibility.

Any advice would be great. We feel aggrieved that we went to a Citroen dealer and the mileage was so out.

Thank you in advance

[Hertingford]

Unless you specifically agree with them to include a service at the time of sale, they generally would not include a service unless it was due. As for the mileage it’s really down to you to check during the handover process - that’s the last chance for you to report a discrepancy while the car is still in their custody.

[Coldest]

Buying a new car from an authorized dealer should be like an easy walk: the client just comes to the salon and buys the right car. The dealership manager is a representative of the brand, who must work with the client with the highest quality in order to fully satisfy all his needs. In the process of buying a car, the manager is obliged to fully control all stages so that the client does not have any problems with the purchase of a new car. You can learn more about this information if you contact this company: https://tlt.ae/business-services/, which is engaged in car rental services. They bought, they sold a lot of cars, and they have a lot of experience in this business.

[Filikorra]

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