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Hi
Hope some-one can point me in the next direction, here goes:
On 4th September this year, I claimed mis-sold PPI on a Lloyds TSB Credit Card . I received a letter dated 12th September from them enclosing a claim form and change of name and address forms (I had remarried since taking it out. Not changed details as wasn't using card for a few years)
The letter stated 7 days to reply or case would be dismissed !!!!!
Was on holiday 17th-24th Sept so when I came home phoned them to ask for extension to 7 days. Was told on phone fill in form and return as we are already investigating your claim. Took change of title etc to local Bank of Scotland for certification as we don't have LLoyds in Scotland anymore. Duly stamped and signed by Bank employee. Sent both forms back in same envelope to BX1 1LT on 26th September, having previously sent the question form back a few days earlier.
So to go on, but need all the facts...... Last Monday13th October received phone call from ppi claim dept stating they hadn't received my question form but will do it over the phone. I am ex directory so where did they get my number ????? smell a rat I think.
Phoned today (21/10/14) for update to be told my case was closed as I hadn't returned my forms!!!!! They will send more and I've to send again TRACKED MAIL (THERE SUGGESTION!!!!!!) Seems all calls are handled in MANILLA , PHILIPPENES. Did a little research to find BL1 !TL postcode is not a geographical location, but rather like a po box and receives large volumes of mail and likelihood of receiving a signature slim.
I will resend when received, I will also fax a copy of the paperwork. Any other suggestions? Financial ombudsman not that much help, just do what they asked and come back to them
Hope some-one can point me in the next direction, here goes:
On 4th September this year, I claimed mis-sold PPI on a Lloyds TSB Credit Card . I received a letter dated 12th September from them enclosing a claim form and change of name and address forms (I had remarried since taking it out. Not changed details as wasn't using card for a few years)
The letter stated 7 days to reply or case would be dismissed !!!!!
Was on holiday 17th-24th Sept so when I came home phoned them to ask for extension to 7 days. Was told on phone fill in form and return as we are already investigating your claim. Took change of title etc to local Bank of Scotland for certification as we don't have LLoyds in Scotland anymore. Duly stamped and signed by Bank employee. Sent both forms back in same envelope to BX1 1LT on 26th September, having previously sent the question form back a few days earlier.
So to go on, but need all the facts...... Last Monday13th October received phone call from ppi claim dept stating they hadn't received my question form but will do it over the phone. I am ex directory so where did they get my number ????? smell a rat I think.
Phoned today (21/10/14) for update to be told my case was closed as I hadn't returned my forms!!!!! They will send more and I've to send again TRACKED MAIL (THERE SUGGESTION!!!!!!) Seems all calls are handled in MANILLA , PHILIPPENES. Did a little research to find BL1 !TL postcode is not a geographical location, but rather like a po box and receives large volumes of mail and likelihood of receiving a signature slim.
I will resend when received, I will also fax a copy of the paperwork. Any other suggestions? Financial ombudsman not that much help, just do what they asked and come back to them
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