Tweet
Dear members
Hopefully this is posted in the right area - apologies if not!
I recently lost my pip case against the CO-OP for my old gold card - oh and I had to write to them as they didn't den contact me wrt thePPI
on my gold card! reasons given below:-
My complaint was around
1) At no point in the raising of the account did the Co_op salesman state that it was optional,
2) I was self employed - no safety net on payments
3) I did not fee it was adequately explained
4) It would not cover me at all
Response from Co-Op (paraphrasing)
No failings in the sale of the PPI
when completing the appln form I ticked the box saying I wanted PPI and signed - as I signed it I was aware that PPI was optional,
Based on the fact I was self-employed and if I became ill or sick it may have been financially difficult for me to maintain card payments. However, in the event of a successful claim the policy would have paid 5% of the monthly outstanding balance for unto 24 months and 18 months in the case of redundancy.
You stated that your wife would have covered payments if you had been unable to work (not sure he understood what I meant here) .
The policy document that was issued .... accurately describes the features, exclusions and limitations of the PPI policy. The Policy document would have confirmed that despite being self empaled you were still able to make a claim against the policy subject to meeting the criteria.
So in essence the policy was appropriate for my circumstances!!
What a disappointment!!
In retrospect I should have said that I suffered from an existing medical condition asthma and so no pay-outs would have been made. So I'll be contesting their decision which they said was final.
Any ideas anyone?
Kind Regards
Alan
Hopefully this is posted in the right area - apologies if not!
I recently lost my pip case against the CO-OP for my old gold card - oh and I had to write to them as they didn't den contact me wrt thePPI
on my gold card! reasons given below:-My complaint was around
1) At no point in the raising of the account did the Co_op salesman state that it was optional,
2) I was self employed - no safety net on payments
3) I did not fee it was adequately explained
4) It would not cover me at all
Response from Co-Op (paraphrasing)
No failings in the sale of the PPI
when completing the appln form I ticked the box saying I wanted PPI and signed - as I signed it I was aware that PPI was optional,
Based on the fact I was self-employed and if I became ill or sick it may have been financially difficult for me to maintain card payments. However, in the event of a successful claim the policy would have paid 5% of the monthly outstanding balance for unto 24 months and 18 months in the case of redundancy
.You stated that your wife would have covered payments if you had been unable to work (not sure he understood what I meant here) .
The policy document that was issued .... accurately describes the features, exclusions and limitations of the PPI policy. The Policy document would have confirmed that despite being self empaled you were still able to make a claim against the policy subject to meeting the criteria.
So in essence the policy was appropriate for my circumstances!!
What a disappointment!!
In retrospect I should have said that I suffered from an existing medical condition asthma and so no pay-outs would have been made. So I'll be contesting their decision which they said was final.
Any ideas anyone?
Kind Regards
Alan
Comment