Halifax PPI on mortgage 2nd rejection letter help

[tizo100]

Hi Everyone,
just registered with the site and I am very disappointed with the Halifax rejecting my PPI claim for the second time. All their evidence seems to be based on opinions, assumptions and their own conclusions. I also wrote to them on 24/10/2013 asking them for all documentation of my mortgage account including PPI and gave them 40 days to provide this. Guess what they have provided nothing so what evidence have they based their rejection on?

Any advise is much appreciated.
Thank You
Malcolm

[tizo100]

Re: Halifax PPI on mortgage 2nd rejection letter help

Sorry should have said 24/09/2013

[di30]

Re: Halifax PPI on mortgage 2nd rejection letter help

Hiya

Have you made contact to the Chief Executive Officer (CEO) about this?
From what I understand, Halifax have bad habit of sending out standard generic fob off letters.

I would raise your issues with the CEO and tell him your not happy with the way this is being dealt with by his team.

In regards of requesting for your paperwork, I take it you done this by forms of sending a SAR letter?
If so you would have made the payment of £10 cheque or postal order?

If cheque, then I would check your bank account to see if they've taken the payment yet.
If the 40 days have gone by, you need to send them a reminder (and if you know the fee been debited from your account, also make that clear to them as well).
Tell them you will allow another 14 days as from the date of your letter/and or email and if you receive nothing by then you will be contacting the Information Commissioners Officer (ICO).

[tizo100]

Re: Halifax PPI on mortgage 2nd rejection letter help

Thank You Di,
I have just sent back another letter with the £10 cheque asking them to review my claim again as they have not provided 1 shred of evidence and all their answers are based on assumptions, conclusions & opinions and that they are using delaying tactics. I also informed them I have taken legal advice on the matter with my solicitor.