PPI Capital one unadvised cc refusal

[Juju221]

Re: PPI Capital one unadvised cc refusal

The address capital one customer services gave me was CEO, ERC dept, CAP 1 (Europe) PLC, PO BOX 5281, Nottingham, NG2 3HX

[Angry Cat]

Re: PPI Capital one unadvised cc refusal

The address capital one customer services gave me was CEO, ERC dept, CAP 1 (Europe) PLC, PO BOX 5281, Nottingham, NG2 3HX

Ah PO Box number, that means post being diverted to God know where?

Brian Cole, is the MD and here are details RE: making a complaint:-
204440 - Capital One (Europe) plc

Liam Quegan

The Executive Office Manager Capital One Bank PO Box 5281 Nottingham NG2 3HX

44 0115 8436384 44 0115 843 3440 liam.quegan@capitalone.com

Mr Richard John Rolls

At least the above provides a valid email address taken form the FSA/FCA website!

[Juju221]

Re: PPI Capital one unadvised cc refusal

Thanks so much for this, I will be sending Mr Quegan my complaint tonight. :tinysmile_grin_t:

[spursdebs]

Re: PPI Capital one unadvised cc refusal

Hi all sorry for jumping on thread but my friend has had the same letter nearly word for word, so i will also be taking the advice and sending a letter requesting proof of phone call agreeing to PPI, I have a copy of the signed application which shows you she ticked no in the first place, and they are saying 2 months letter during a phone call she added it, she says she can't remember but did not think so as she did not want it in the first place.
It was also many years ago 1999 applied for and she said she did not even realise what it was on her statement,also being fairly young at the time 24 and in her own words naive.

Deb

[Juju221]

Re: PPI Capital one unadvised cc refusal

Hi spursdebs, I just sent off email to CEO Mr Liam Quegan last Friday and received personal reply on Monday saying it is being looked into and I will have an answer by the end of the week (tomorrow) and he apologised for me having to contact him directly, so my advice is to email him and not bother with the letter (I've sent 2 and they have never been signed for so dunno where they are going) (provided your friends complaint was not upheld), good luck

[spursdebs]

Re: PPI Capital one unadvised cc refusal

Thanks so much for the heads up, my friends claim is identical to yours only difference is she was 24 not 20!!

I am doing email now will report back how I get on.

thanks again Deb

[MIKE770]

Re: PPI Capital one unadvised cc refusal

Brian Cole,
Chief Executive Officer,
Capital One Plc.,
Trent House,
Station Road,
Nottingham,
NG2 3HX

[spursdebs]

Re: PPI Capital one unadvised cc refusal

I emailed on Saturday had a reply today from Mr Liam Quegan saying looking into it.

So at least I know it has been received!

Deb

[Juju221]

Re: PPI Capital one unadvised cc refusal

I got my response letter yesterday (dated 1 October) reiterating that because I ticked the no box and agreed over the phone 2 months later that I wanted PPI, again it was a non-advised sale and it was my option so therefore, they are standing by their decision. Ombudsman it is then. Hope you get on better than I did, the typing was god awful (many, many mistakes) so I presume he got a apprentice to type up. It repeated umpteen times that it was a non-advised sale for basically every question I put in my letter. EVERYTHING is being sent off next week to the ombudsman.

[Angry Cat]

Re: PPI Capital one unadvised cc refusal

They just can't get the staff these days...!!!

Some of the letters that are being sent out by firms RE: their customers PPI complaints, are nothing more than shambolic; generally template letters compiled by drones who have no idea about what they are doing.
An utter disgrace

[spursdebs]

Re: PPI Capital one unadvised cc refusal

Thanks for update, I am prepared to take it all the way as well, I would like proof of this phone call that confirmed my friend wanted to take it out, but think more
chance of Spurs winning the league than getting it.

Deb