Endeavour Personal Finance

[GrayT72]

Hi everyone,
I've been searching and researching for a couple of days regarding my claim against the above for PPI. I've been in touch with the ombudsman and they've written to the HFC. I've had a letter back from them saying that the claim has nothing to do with them. Should I be writing more letters to them at all? I don't fancy waiting for the Ombudsman to pull their fingers out. I'm in real need of getting the money back now to rebuild my life with after I was out of work for a while and my marriage broke up.
Anyone give me a few heads up on what I should be doing? I know I could trawl through the existing thread on the matter, but I just really want as much help on what to do, so I thought the best thing to do was to ask first...

Gray.

[di30]

Re: Endeavour Personal Finance

Hi and welcome, back to this in a min

[di30]

Re: Endeavour Personal Finance

Hi everyone,
I've been searching and researching for a couple of days regarding my claim against the above for PPI. I've been in touch with the ombudsman and they've written to the HFC. I've had a letter back from them saying that the claim has nothing to do with them. Should I be writing more letters to them at all? I don't fancy waiting for the Ombudsman to pull their fingers out. I'm in real need of getting the money back now to rebuild my life with after I was out of work for a while and my marriage broke up.
Anyone give me a few heads up on what I should be doing? I know I could trawl through the existing thread on the matter, but I just really want as much help on what to do, so I thought the best thing to do was to ask first...

Gray.

Hi Gray

I had a reclaim via Endeavour and was eventually successful, it taken a lot of time - but then my case was what you call complexed.

What year did you take out your loan?
Did you have a broker who set up and sold you the loan, and found Endeavour as the lender?
If this is the case you have to pursue the broker who set it up.

Usually whoever sold and set up the application are the one's responsible, so you write to them, however, if the account is an old one, settled etc, where they were not regulated by the FSA, the FOS usually suggest the underwriter/insurer of the policy as the last avenue, this is because they were the insurer of the policy who underwrite the policy the broker set up by checking the policy (PPI) was suited to you before it was agreed to have sold you the policy.

But the broker is always the main one responsible, you try these first and as said above, if they were not regulated by FSA or even GISC at the time it was sold to you, the FOS will suggest the underwriter who is highly likely to have been regulated (because of the insurance).

However, in my case, the broker who found my loan was called Click Finance, they went out of business and as they were not regulated nor could I have taken them to the Financial compensation scheme (FSCS), usually when a business goes bust, if regulated, you can take the case to the FSCS where they sort out to pay out so much of the compensation.
The FSCS like the FSA came into force on loan brokers etc from 14th Jan 2005, where insurers were regulated prior to that to what I am aware of, but the FSCS will only deal with the broker and not the insurer, unlike the FOS.

Going back to my case, after some time I could get nowhere with the broker, as they were no longer active, so the FOS suggested the underwriter avenue, this was a long old haul, but then finally I found some paperwork and was interested to know that the broker Click Finance when completing the application they did NOT apply PPI, but it was later added to the actual loan agreement with the lender Endeavour Personal Finance.
So I raised this matter up with EPF who finally agreed they did have liabilities and could see in the end where I was coming from, so in my case it was not the broker who added it on application, but it was by the lender later on in the application (after it was passed from the broker).

So, can you recall if it was Endeavour who sold you the ppi or did you use a broker who set up your application?
If your not sure, then if you contact Endeavour, they should be able to confirm, but otherwis I would contact the fOS and say you will give it a go on the underwriter (let me know and I can forward you my letter where I made another successful reclaim via underwriter). I did not want to take that one to the FOS because I knew it could take some years.

Hope this is not too confusing, let me know the questions I asked above, cheers.

[GrayT72]

Re: Endeavour Personal Finance

Di, sorry for the lateness in my response. I've had quite a bit going on of late. My situation sounds exactly like yours except my loan was sorted out by Norton Finance. But my PPI was added to the loan by Endeavour. I still have all the paperwork for the loan (luckily I didn't throw it away). I've contacted Endeavour and they refuse to accept liability for it. I've put a complaint in to the FOS and they have told me that it could take upto 18mths. I don't have the exact dates to hand when the loan was taken out and repaid in full. But the PPI was about £4950.
I could really do with getting this sorted asap as I am in need of the cash it needs to be split between me and my now ex-wife. So any help would be brilliant.

[di30]

Re: Endeavour Personal Finance

Hiya and thank you.

I note you said the FOS are now dealing with the matter, and the fact that you've gone through a split up could leave you with a change of financial circumstances, for example, difficulties etc, I would point this out to the FOS and ask if it's possible to push your complaint under the fast track system.
You will usually have to provide them with any evidence/of any difficulties, for eg, arrrears on mortgage/rent, council tax, gas/electric or water.
If there is are any current medical conditions as well, for eg: depression, or any illness etc, let the FOS know everything possible in order for them to consider fast track on your complaint.

However, did Endevour provide you with the final decision?
The final decision usually states if your able to complain to the FOS or not, and a deadline date of 6 months as from the final letter, they should also enclose a leaflet of the FOS.

If they have not done this (and you've not gone forward to the FOS) I was to suggest that you write back to Endeavour, provide "copies only" of the application form and confirm although the application was arranged by Norton, you note the PPI was not actually added by them, as it was passed on to Endeavour Personal Finance who then applied the PPI to the agreement later in the application and provide the copy of the application form.
I would state that you understand that usually it will be down to the broker who arranged the loan, but as they arranged the loan and NOT the Payment Protection Inurance (PPI), as this was applied by Endeavour later in the application, so in this case you believe you are dealing with this complaint as to who was responsible for selling the PPI and not the loan, so it's down to Endeavour and not Norton in this case.

[GrayT72]

Re: Endeavour Personal Finance

Thanks for the info Di. Is there any sort of template letter I should be using at all? I have taken it to the FOS and they are looking into it, but they have said that it could take anywhere upto 18mths. I've asked about using my circumstances, but they didn't really say all that much about it.

[di30]

Re: Endeavour Personal Finance

Hiya

There is a reclaim questionnaire for the usual reclaim, but as for the circumstances of yours being like mine, I just made out my own letter. I no longer have a copy of it as it was on my old computer and didnt manage to save it before it broke down.

I would just write something like:


Dear Sir/Madam

Loan Account Number xxxxxxxxxxx

I am writing in regards of the above loan account taken out with you (date or year if you can remember).

I understand that the loan was set up by Norton Finance, but the Payment Protection Insurance (PPI) was actually added to the loan by Endeavour Personal Finance after Norton passed my application forward to the business.

I enclose a copy of my Application Form completed by Norton Finance and you will note no PPI was added to the application. I also enclose a copy of the Credit Agreement, please note PPI was applied at this point by Endeavour Personal Finance and not Norton Finance.

With the fact that Endeavour were responsible for the payment protection set up, I feel it's the correct way to deal with this complaint.
I am asking for this matter to be looked into and am asking for a refund of all PPI premiums I have paid to the loan account, plus all relevant interest.
My reasons for this complaint is: ********, ********, *********
Please consider my complaint, and write to me by 14 days.


Your sincerely


.................................................. ..............................
Something of the above, keep it simple, and anything you need to add/tweak etc.

Hope this helps x

[clint1093]

Re: Endeavour Personal Finance

Di, sorry for the lateness in my response. I've had quite a bit going on of late. My situation sounds exactly like yours except my loan was sorted out by Norton Finance. But my PPI was added to the loan by Endeavour. I still have all the paperwork for the loan (luckily I didn't throw it away). I've contacted Endeavour and they refuse to accept liability for it. I've put a complaint in to the FOS and they have told me that it could take upto 18mths. I don't have the exact dates to hand when the loan was taken out and repaid in full. But the PPI was about £4950.
I could really do with getting this sorted asap as I am in need of the cash it needs to be split between me and my now ex-wife. So any help would be brilliant.

Hi all,
ive just found some old paperwork with reference to a secured loan I had taken out in June 2002 through Ocean Finance with Endeavour Finance being the lender.
I can find no reference to PPI in any paperwork from Ocean, the EPF credit agreement is where this is first comes to light with the box being ticked.
I have just written to both parties, to Ocean explaining that they were the broker who arranged the loan so being responsible and to EPF saying it was them that actually sold me the PPI so its them who are responsible, I am waiting for replies.
The other problem I may have is that it was a joint policy and I don't have any contact with my ex partner, FOS has advised me that they will not be able to take on the case as they require a signature from both parties.
if this is the case and both Ocean and EPF will not look into my case etc then I will have nowhere to turn. This is a considerable amount of money that I may loose which I believe is wrong thati may not be able to claim.
Has anybody any experiences of both Ocean and EPF and I they were able to make a successful claim when a joint policy was taken out and you are still not a couple?

[di30]

Re: Endeavour Personal Finance

Hi and welcome

From what I am aware of if it was a joint loan, even if the PPI only covered the main first applicant, the complaint must be raised with both of your signature's. Unless someone can clarify otherwise.
I note you said you no contact at all, but is there anyway of you finding out then to write to your ex?

I think it may be a little tricky, but I am fortunate to have not been in that position, so please come back to check now and again just in case someone posts up with their very own experience of going through this.

Good luck.