claims online fraudulent action. please advise!!

[Mike1976]

Hi guys.

Thought i would post this here aswell as on my Welcome finance post ...... I contacted Welcome today regarding a statement of account they sent me. Whilst spking to the gentleman on the phone. he advised me that a company called claims online. Had sent a cca request to them including the apparently signed authorisation form giving them permission to speak on my behalf. I have never given this company permision to do this infact ive never given any company permision to do this. It looks like they have fraudulently signed the authorisation form on my behalf. Ive got two issues here really. 1) that a companies looking for PPI from my account, without my say so. 2) And the facr that welcome have provided the details. To this company without checking with me. Is this not a breach of the DPA?

Any advise would b really good.

Thanks

Mike

[TUTTSI]

Re: claims online fraudulent action. please advise!!

WOW Mike, that is obsurd. bizzare and weird - how did the gentleman on the phone know you were with Welcome and how would he have known your account number?

First of all you must advise Welcome in writing that you have not signed any documents for this company and that you have not instructed any persons including this company to act on your behalf and you want to know if they checked their records to see that this is your signature? Furthermore you do NOT want any information regarding your account to be sent to them - if they do they are contravening ICO data protection and I would report this incident to them as well and advise Welcome that you are also complaining to the ICO about them passing your details to a third party without checking them out. You also want them to send you a copy of that forged signed document to take to the police.

I cannot find this company name in Google and pretty much doubt they are even authorised by the MOJ, which again is breaking the law. Did they have your address and did they write to you with their T&C's?

Did they ask you for any money upfront?

Please let us know how you get on.

Hi guys.

Thought i would post this here aswell as on my Welcome finance post ...... I contacted Welcome today regarding a statement of account they sent me. Whilst spking to the gentleman on the phone. he advised me that a company called claims online. Had sent a cca request to them including the apparently signed authorisation form giving them permission to speak on my behalf. I have never given this company permision to do this infact ive never given any company permision to do this. It looks like they have fraudulently signed the authorisation form on my behalf. Ive got two issues here really. 1) that a companies looking for PPI from my account, without my say so. 2) And the facr that welcome have provided the details. To this company without checking with me. Is this not a breach of the DPA?

Any advise would b really good.

Thanks

Mike

[EXC]

Re: claims online fraudulent action. please advise!!

You need to ask Welcome for the letter of authorisation and come back to us with it.

Are you sure the company is called 'Claims Online'?

[enaid]

Re: claims online fraudulent action. please advise!!

http://forums.moneysavingexpert.com/....php?t=2389443


Post 19

[TUTTSI]

Re: claims online fraudulent action. please advise!!

Another lot of scammers is just what we don't need right now.

Thanks Enaid for posting up - I had started to look at that thread earlier but only read the first 1/2 doz or so and could not see where the other name of company came in.

[enaid]

Re: claims online fraudulent action. please advise!!

Looks like its a load of different cos under one roof again

[Mike1976]

Re: claims online fraudulent action. please advise!!

Thanks for the replies guys. Sorry the company name is http://www.claimsidonline.co.uk/

When i spoke to wf regarding my account. It was a bit of a mix up because i requested a SAR from them . When i asked the guy on the phone he mistakingly told me that they had already provided info to a company that i had apparently instructed to act on my behalf. He said that he had a document from claimms id onlin .giving them permission to act on my behalf. He said they could only send a small amount of info as they had no coppies of the origial document. I asked the man if he could send me a copy of the authorisation form. He said no he cant. So i told him that when i receive the Sar that this info would be there anyway. I dont even think welcome finance have a copy of my original contract. So not sure how they have checked the signiture. There is no way that claims id online have got a copy of my signiture. The plot thickens.

Regards

Mike

[EXC]

Re: claims online fraudulent action. please advise!!

It is compeletly unreasonable for Welcome to refuse to send you a copy of the letter of athorisation. But if you've requested an SAR then it should include it.

In the first instance you need to file a formal complaint to Claims Online and when you have the letter of authorisation you should complain to the Claims Management Regulator at MOJ.

[TUTTSI]

Re: claims online fraudulent action. please advise!!

here is what you need to file a complaint to these people. http://www.claimsidonline.co.uk/comp...procedure.html

[Mike1976]

Re: claims online fraudulent action. please advise!!

Spoke to WF today. Below is the email i have had to send them. Fuming!!!

Hi Chris/Manager.

With regards to todays telephone conversation. I would like to formally request that a manager review the telephone conversation between myself and a gentleman from your company dated 11/4/13. The details of which are on your systems. As explained to Chris via our telephone conversation today. I spoke to a gentleman from WFS on Thursday and was advised that a SAR request was sent out to a third party company on the 13th Feb. The company was called Claims ID - Online. The gentleman i spoke to advised me that this company had submited a request on my behalf to receive my account info. The request he was refering to was the £1.00 (CCA) Request. When i challenged this person about this information i was told that he had a copy of the request signed by myself infront of him. I advised him that this was not possible as i didnt know who this company was. I asked if he could send a copy of this agreement to which he advised he was not allowed. As im sure you can imagine this concerns me that your company are unable to find this agreement. I knew nothing of this company untill your company told me of this. So why your unable to find it is beyond me.

Please review the telephone call from Thursday.

If i receive an inapropriate/satisfactory responce then i have no option but to take this complaint to the ICO.

Regards

[Mike1976]

Re: claims online fraudulent action. please advise!!

BUmp

[TUTTSI]

Re: claims online fraudulent action. please advise!!

Yep the ICO would be good.

I would also take up a complaint with the CEO of Welcome Finance as they cannot give out your details to any Tom, Dick or Harry.

[CleverClogs]

Re: claims online fraudulent action. please advise!!

I would also take up a complaint with the CEO of Welcome Finance

According to http://www.ceoemail.com, that cove is called Robert East, yet his email address is given as martinth@cattles.co.uk

The associated 'phone number is 0115 9849210

HTH