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Dear LB,
During January 2012 I became aware that a PPI policy, which I never requested, was active on my credit card account, I placed the account in credit and left both the card & policy in place, and started a complaint procedure with Barclays Bank plc ('BB') and then subsequently referred the matter to FOS.
I have just received a letter from FOS re my complaint. The letter states that BB would like to make a gesture of goodwill offer to me, with no admission of liability (I believe this is classified by FOS as an 'overturn').
A brief history of the credit card follows:
Date issued: 1992
Card Status: Still open
PPI status: Still in force
I believe the process from this point is as follows:
I have used this card innumerable times since 1992 and have, on many occasions, carried over sizeable balances month on month. I do not have any old statements (going back 21 years) and so it appears impossible for me to know if any offer from BB fairly reflects FOS guidlines.
I would really appreciate any guidance on this matter and any advice on how to understand if BB's offer is a fair one?
Many thanks for taking the time to read this message.
Kind regards,
Justin
During January 2012 I became aware that a PPI policy, which I never requested, was active on my credit card account, I placed the account in credit and left both the card & policy in place, and started a complaint procedure with Barclays Bank plc ('BB') and then subsequently referred the matter to FOS.
I have just received a letter from FOS re my complaint. The letter states that BB would like to make a gesture of goodwill offer to me, with no admission of liability (I believe this is classified by FOS as an 'overturn').
A brief history of the credit card follows:
Date issued: 1992
Card Status: Still open
PPI status: Still in force
I believe the process from this point is as follows:
- FOS will inform BB that I have accepted their offer;
- The PPI policy will be cancelled;
- BB have 8 weeks in which to make a write to me with an exact figures on the proposed settlement, based on FOS' guidlines;
- i.e. the PPI premiums paid by me, compounded interest thereon plus annual interest at 8% p.a.
I have used this card innumerable times since 1992 and have, on many occasions, carried over sizeable balances month on month. I do not have any old statements (going back 21 years) and so it appears impossible for me to know if any offer from BB fairly reflects FOS guidlines.
I would really appreciate any guidance on this matter and any advice on how to understand if BB's offer is a fair one?
Many thanks for taking the time to read this message.
Kind regards,
Justin
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