PPI Credit Cards - Where do I start??

[Deller]

Sorry but I have a lot of questions!!

After receiving a call a few nights ago claiming I was owed 1000's in mis-sold PPI premiums I decided to dig out old statements to see if I actually had been paying any insurance. It turns out that I had been, on several accounts!

I wasn't aware I was paying this and don't remember being told this was going to be included in the agreement, I certainly didn't ask for it.

Firstly, what grounds (if any) do I have for per suing a claim for "mis-sold PPI'? As I've already stated, I don't remember being giving the option to opt out of it nor were there any discussions in relation to PPI being included with any of the Credit Cards (although some of them are quite some time ago). I am positive though that I didn't ask for it.

I have reclaimed bank charges many years ago but I have been out of the loop for a long time now so have lost touch with up to date procedures for making a claim.

Having gone through my statements I have managed to find PPI payments on 6 separate accounts, I say 6 but it is actually only 3 different lenders. I have 3 with Lloyds TSB, the statement dates sort of roll into each other but there are 3 different credit account numbers - do I deem this to one single claim or 3 different ones?
I then have 2 with Halifax, again the statement dates roll into each other but 2 different credit account numbers. Like above, do I treat this as a single claim or 2 separate ones?
Finally I have 1 with MBNA, obviously this would be a single claim for that 1 account.

How far can I actually claim back though as the MBNA account started back in Oct 2005 and one of the Lloyds accounts started bad in Oct 2004. Can I claim right back to these dates or are there limitations??

As I have all the statements how do I actually start with my claim, can I just plough straight in or do I still need to do the SAR? The reason I ask is I remember skipping the initial stages when claiming back Bank Charges as I had all the statements. Also, will I need the insurance policy numbers? At the moment the detail in relation to PPI I have is the actual monthly payment I made for each account on the statements I have.

I'm sorry for all the questions but I have been searching and searching for the best way forward and only seem to be getting more and more confused and giving myself one big headache.

[di30]

Re: PPI Credit Cards - Where do I start??

Hiya
I will be with you soon, just taking another read before I respond ;-)

[di30]

Re: PPI Credit Cards - Where do I start??

Sorry but I have a lot of questions!!

After receiving a call a few nights ago claiming I was owed 1000's in mis-sold PPI premiums I decided to dig out old statements to see if I actually had been paying any insurance. It turns out that I had been, on several accounts!

I wasn't aware I was paying this and don't remember being told this was going to be included in the agreement, I certainly didn't ask for it.

Firstly, what grounds (if any) do I have for per suing a claim for "mis-sold PPI'? As I've already stated, I don't remember being giving the option to opt out of it nor were there any discussions in relation to PPI being included with any of the Credit Cards (although some of them are quite some time ago). I am positive though that I didn't ask for it.

I have reclaimed bank charges many years ago but I have been out of the loop for a long time now so have lost touch with up to date procedures for making a claim.

Having gone through my statements I have managed to find PPI payments on 6 separate accounts, I say 6 but it is actually only 3 different lenders. I have 3 with Lloyds TSB, the statement dates sort of roll into each other but there are 3 different credit account numbers - do I deem this to one single claim or 3 different ones?
I then have 2 with Halifax, again the statement dates roll into each other but 2 different credit account numbers. Like above, do I treat this as a single claim or 2 separate ones?
Finally I have 1 with MBNA, obviously this would be a single claim for that 1 account.

How far can I actually claim back though as the MBNA account started back in Oct 2005 and one of the Lloyds accounts started bad in Oct 2004. Can I claim right back to these dates or are there limitations??

As I have all the statements how do I actually start with my claim, can I just plough straight in or do I still need to do the SAR? The reason I ask is I remember skipping the initial stages when claiming back Bank Charges as I had all the statements. Also, will I need the insurance policy numbers? At the moment the detail in relation to PPI I have is the actual monthly payment I made for each account on the statements I have.

I'm sorry for all the questions but I have been searching and searching for the best way forward and only seem to be getting more and more confused and giving myself one big headache.

Hi

Right, well as long as you have the account numbers for each account, you can continue to make a reclaim on the PPI.

I note you said that you never asked for it, so in this case it was already added without your knowledge or maybe assumed it all part of the account package.
For that reason you can make a complaint and if any other reason applies to you, add that to your complaint as well.
For example: If you had a pre-med condition when you taken out the finance, if you only worked part time hours, say less than 18 or 16 hours, then the policy would not protect you.
Maybe you already had cover elsewhere, or you were covered by your employer for sickness for 6 months etc.
Or maybe you were not working/unemployed.

What some do is request for information/paperwork on the accounts, by sending a Subject access request (SAR) letter to the data dept of each business of where you taken out the finance, so if you had say 5 or 6 loans with the same business, one SAR request covers for all the information on all accounts with each business, where you would only pay the one off payment fee charge of £10 cheque or postal order.
They have up to 40 days to comply to a SAR request.
In your case if you did want to SAR, for 3 businesses, that is 3 SAR's and you each pay £10 fee (3x10) = 30.

However, a SAR is optional, and as long as you have your reasons and account number you can as stated continue to make a reclaiming complaint.
If you decide to want to SAR, let us know and one of us will be happy to post up the template letter for you.

Anyway, if you directly to Lloyds TSB website, you will find direct details on how to complain, with a complaint form - issued by the Financial ombudsman service (FOS) to use to complain to banks/businesses.
http://www.lloydstsb.com/payment_pro...complaints.asp

The same form is actually used to complain to any business.

However, check also on MBNA and Halifax of where to send your complaint.

Keep copies of everything you send and receive.

Hope this is helpful for you, but ask for any further help if required.

Good luck.

[Deller]

Re: PPI Credit Cards - Where do I start??

Thanks Di,

In the case of Lloyds then, do I submit a single claim or 3 separate claims for the 3 different CC numbers? And likewise with Halifax, a single claim or 2 claims for 2 different CC numbers?

Also, will I be required to have any policy numbers/information with regards to the PPI as I assume the insurance wasn't provided by the lender?

[di30]

Re: PPI Credit Cards - Where do I start??

Thanks Di,

In the case of Lloyds then, do I submit a single claim or 3 separate claims for the 3 different CC numbers? And likewise with Halifax, a single claim or 2 claims for 2 different CC numbers?

Also, will I be required to have any policy numbers/information with regards to the PPI as I assume the insurance wasn't provided by the lender?

Hiya
If mis sold for the same reasons, then yes you can complain on the same complaint form, just remember to enclose all account numbers of each card.
And yes the same for Halifax.

If you prefer you can still complain on separate forms ;-)

[Deller]

Re: PPI Credit Cards - Where do I start??

On the Consumer Questionnaire form there is a section which asks for the policy number for the PPI I'm complaining about????? Where do I get this????

I've looked at the link you've provided for Lloyds TSB and the procedure with them seems pretty straight forward. From what I can tell I just send them the complaint form, however, I feel as though I should also put something in writing too, would it be best to send the 'preliminary letter' or the 'letter before action'?

I have also entered all the PPI amounts into the spread sheet provided by Bill-K, i have done a separate spreadsheet for each CC account, do I need to send in a copy of these figures along with my complaint or will they make their calculations the same way??

[di30]

Re: PPI Credit Cards - Where do I start??

Hi
The card number will be that of the policy number, its the same, as its an all in one policy, joint to the card, so just write the card numbers.

A reclaim complaint form is alternative to a letter of complaint, although these are mostly used now instead of letters, so no letter is actually required, however, you can enclose a letter of further information if you need to, although the form should give you the opportunity to give any further information.
You can of course write a letter of complaint instead if you wish, but the bank/business may still send you the complaint form.

You do not need to write the amounts down on the complaints form, so not to worry about that.
When resolved they should provide you with a detailed breakdown, but its good to have your own figures handy as well to make sure it's correct.

They have guidelines on how to calculate, all banks must calculate the same way, there is also some information on the FOS wesbsite on how they should calculate, I will post up the details of this shortly.

[Deller]

Re: PPI Credit Cards - Where do I start??

Thanks Di, you've been a great help.

With regards to the Lloyds claims then, can I just fill in a single form and put all three CC numbers on the one?

[di30]

Re: PPI Credit Cards - Where do I start??

Hiya and your most welcome x

Yes that is fine, and if the same reasons for being mis sold, yes that is cool. ;-)

[Deller]

Re: PPI Credit Cards - Where do I start??

Right I have had some development on these claims. MBNA and Halifax were both pretty straight forward and have both settled with amounts which were slightly more than I had expected, so no problem there.

Lloyds though are playing different games!! They have written to me stating that "having reviewed my complaint that they are unable to find sufficient evidence to support my allegations that the PPI was mis-sold, they are therefore unable to uphold my complaint"!!

So is that it or can I still do anything to pursue this claim?

Thanks for any help

[Sapphire]

Re: PPI Credit Cards - Where do I start??

Hiya

18 months ago we claimed £7.5k from Lloyds, easy peasy, on a loan account, so last year we decided to do the credit card, they rejected it even though the form we sent in was exactly the same, the same reasons and so on, so we went to the FOS, a couple of months ago we received a letter saying that they agreed with us and have told Lloyds to pay up, guess what..... Lloyds are ignoring them, the FOS are now reminding them weekly and they are still ignoring them, so it goes on, anyways I spoke to the woman at the FOS and what happens next is that they get three months, if they don't respond by then it goes in front of a final adjudicator for a final decision.
Lloyds don't play fair now.

[Deller]

Re: PPI Credit Cards - Where do I start??

So what approach do I need to take now, and to who?

[Sapphire]

Re: PPI Credit Cards - Where do I start??

You have to send a complaint to the FOS, send them copies of everything, then its sit and wait I'm afraid.

[Bill-K]

Re: PPI Credit Cards - Where do I start??

Hi Deller old pal. Yeah, Lloyds are not making it easy these days (did they ever, TBH ?)

You could try complaining to the CEO's office before lodging a FOS claim - but if no joy there, then as Sapphire says - it's over to the FOS - and that could mean a long wait before you get a result.