PPI Payout

[3Putt]

Hi,
All new to the forum, but was wondering what your opinions are for the following senario.
Received an email from a PPI company back in Feb this year regarding making a claim.
I gave them banks statements from RBS in regards to loans that I had already paid back, they sent back my statements with a letter saying it could take up to 11 weeks and that they would be in touch.
I received another letter from them saying there was no PPI on that account and told me they were sorry they could not help me.
On June this year a letter arrived from RBS stating that they were paying money for 3 accounts including intrest cheque would be with me by the and of June, which it duly was. I got a phone call from Fast Track the start of July asking if I had received a cheque and I told them I had, I also told him I had a letter saying that you said you couldn't help me and the conversation ended.
I've now got them on the phone every other day now looking for money from me, can any one tell me where I stand here.
Many thanks in advance

[IanM]

Re: PPI Payout

It may be that RBS told the PPI company that there was no PPI on your accounts and then after further investigation RBS discovered there was and paid it back to you direct instead of to the PPI company which means that technically you do owe the PPI company their fee etc.

It does, however, put you in a decent bargaining position to have the fees reduced, offer them half as a goodwill gesture as they had already told you there was no PPI and if RBS made a mistake then take it up with them for the rest of their fees.

The ball is in your court, serve an ace and let us know how you get on.

Thanks.

[di30]

Re: PPI Payout

Or.............contact the Claims regulation (ministry of justice) as well, make them aware that you have the letter in concrete if they would like a copy.
http://www.justice.gov.uk/contacts/cmr

Good luck.

[Bill-K]

Re: PPI Payout

Hi 3Putt. FWIW, my take on this is that there was an agreement - or contract - between you and Fast Track - did you get a copy of this ? You sent them statements which presumably showed there was PPI on the accounts. Fast Track then contacted RBS and were told "no" whereupon Fast Track accepted that answer and did nothing more. That's not what I would call "Claims Management." At the very least, they should have asked you for more evidence of PPI, and asked RBS why they said "no."

But regardless of that, First Track appear to have ended whatever agreement existed by sending that letter. I'm sure that if you had written to them, insisting that they do what they were supposed to do, they would have told you they had terminated the agreement. Whatever happened after then was no longer subject to that agreement IMO, as Fast Track had effectively relinquished any claim to commission under it, I reckon. I had a similar thing happen with a RBS PPI claim I did for a friend recently. He sent a DSAR, and got some data back, and then sent in a PPI claim based on this data, and expected about £1200 PPI to be refunded. RBS eventually sent about 10 cheques totalling around £7000 for a load of other accounts which were NOT mentioned in the DSAR data he received. I suspect the same thing may have happened here, and RBS has dug up some more accounts, which - if Fast Track had made a bit more effort - they might have been entitled to claim commission on. What RBS have come up with can hardly be seen as the product of Fast Track's puny effort, methinks !!!

Anyway - who's to say that you took Fast Track's refusal to continue, and then got someone else to help you ? It would be quite possible for some PPI claims dept. clerk to have become confused, and assume that Fast Track were still managing your claim, as I doubt if they contacted RBS to tell them they were no longer doing so.

So - I may not be right, but I think it worth a go. I'd try summat like this, perhaps:-
" Dear Fast Track,

Thank you for attempting to reclaim my PPI for me earlier this year, and I was naturally disappointed when you wrote to me on XX/XX/XX to inform me that you were unable to help me. At that point, of course, your agreement to manage my claim was terminated by yourselves, and you discharged yourselves of any responsibility for my claim. Unfortunately, it appears that RBS were not informed of this, and they have assumed that you are still managing my claim, so I am sorry to hear that they have apparently contacted you about the result of further efforts by others on my behalf.

I will contact RBS to confirm that you ceased to manage my claim on XX/XX/XX, and I would suggest that you also confirm this with them. I trust this will resolve the recent misunderstanding, and I would appreciate your written confirmation of this.

Should you have any further queries about this matter, then please contact me in writing, as I do not discuss matters of this nature over the telephone.
Yours etc. "

[di30]

Re: PPI Payout

Excellent letter Bill x