PPI - charges - Lowells - Littlewoods - shop direct

[Missundersold]

HELP

I had a shop direct account which was sold to Lowells around eighteen months ago - I have been paying Lowells the balance of £1500 by direct debit and have £443 left to pay .

however I believe much of the balance that was sold to Lowells was made up of ppi and charges and want to try and claim this back

I have no idea who to turn to - I have asked Lowells to provide my full account history but they are just stalling me over and over again .

I have sent a postal order to littlewoods and asked for the full account history and they have not provided it

Who should I be trying to reclaim the money from - Littlewoods or Lowells

Any help would be greatly appreciate - I would like to get rid of the balance and if there was any more due , hopefully get a bit back as well

[Bill-K]

Re: PPI - charges - Lowells - Littlewoods - shop direct

Hi and welcome, Miss U. Have a read in our PPI section - you'll find a guide to reclaiming.

http://www.legalbeagles.info/forums/...ASE-READ-FIRST

Initially, you should claim from Littlewoods, as they are the firm who actually mis-sold the PPI to you. If you need to get your account records from them, then you should send a Data Subject Access Request letter with a £10 fee. They are legally obliged to comply with this, and cannot refuse it without a very good reason. If they return the fee, that does not absolve them of their rersponsibility to comply.

[di30]

Re: PPI - charges - Lowells - Littlewoods - shop direct

Hi and welcome MissU.

I currently have a case going with littlewoods now, so what you do is pursue Littlewoods, and they pass the details of your complaint on to ShopDirect, I'm actually expecting a decision by next week (they already had 8 weeks) but requested for a further 4, so see what that brings.

Mine is in relation of PPI, there's a few hundred there to reclaim, and from what I know of they should also include the basic interest as well.

I have also SAR'd them, and received all my information, so as Billk says, it maybe a good idea to start with a SAR, if you do not have any paperwork in relation of the account.

Also if you require the addresses, please let me know.

Good luck.

[Missundersold]

Re: PPI - charges - Lowells - Littlewoods - shop direct

Hi folks, update

Claim rejected very quickly by shop direct in December.

Decided to persevere and wrote to chief executive alex baldrock's office telling whole story , now approximate three weeks later received letter saying they will uphold my complaint and refund £1337, lowells still due the £443, so cheque due to come to me for £890

Let's just hope it does !!!

[di30]

Re: PPI - charges - Lowells - Littlewoods - shop direct

Excellent stuff!! Well done! It does pay to write to the HEAD of the business sometimes, good one!

[Bill-K]

Re: PPI - charges - Lowells - Littlewoods - shop direct

Congrats and well done, MissU !!!

[Missundersold]

Re: PPI - charges - Lowells - Littlewoods - shop direct

Thanks to you all , Di hope your is resolved soon, you deserve it for all the effort and support you give other folk