My lifestyle case

[EXC]

Re: My lifestyle case

Heard back from MOJ - It's being forwarded to the relevant compliance CMR officer and they'll let me know who's dealing with it.

[lfc34]

Re: My lifestyle case

Just sent an email to EXC to update the situation

[lfc34]

Re: My lifestyle case

Have had a response from the TS,filled in a questionaire about the case and sent it back to them,so we wait and see ??

[EXC]

Re: My lifestyle case

Have had a response from the TS,filled in a questionaire about the case and sent it back to them,so we wait and see ??

I didn't realise that they'd sent you a questionaire, I just thought they'd rejected your complaint.

[lfc34]

Re: My lifestyle case

No they sent me a four page questionaire all about the details of the case,and would I be willing to co-operate if the matter went further........let u know what happens......fingers crossed

[lfc34]

Re: My lifestyle case

Been a week since I sent questionaire back to the TS heard nothing yet...but still hoping too.
same goes with my credit card firm and section 75 claim.

will post any updates

[lfc34]

Re: My lifestyle case

This is a response i got today from SWANSEA TRADING STANDARDS.......

Dear Mr Goodwill

Many thanks for your e-mail and for completing the standard questionnaire for us. The purpose of the questionnaires is to draw in information about consumers experiences and problems about companies in the Swansea area, to see if there are any potential breaches of Trading Standards legislation which warrant action being taken against those companies. Any investigation which arose could be with a view to criminal prosecution, or for injunctive action in the county court. Either course of action is likely to take some time to conclude.

I also need to clarify with you, for the avoidance of any doubt, that, as stated in our original letter, Swansea Trading Standards is not in a position to advise consumers or assist with individual complaints, and we will not be taking your complaint up with the company, as our focus is the investigation itself. However, if we need a witness statement from you, I will contact you again and ask whether you are happy to make one.

As far as your complaint is concerned, if you need any further advice you need to seek further guidance from the Citizens Advice Consumer helpline, who can be contacted on 08454 04 05 06, or your local Trading Standards Service. Another option would be to complain to your credit card company who may be liable for any breach of contract or misrepresentation under the “equal liability” provisions of Section 75 of the Consumer Credit Act 1974.

Regards

Karen Telford
Trading Standards Division
City and County of Swansea
The Guildhall
SWANSEA SA1 4PE
Tel: 01792 635600
karen.telford@swansea.gov.uk


Any suggestions as to where to go from here, i have been in touch with my credit card firm already.

I thought TS would look into this for me or am i wrong ???????

[TUTTSI]

Re: My lifestyle case

Now you have this letter from TS go back to your credit card provider and tell them what Swansea TS have told you that it is your credit card company that should refund you as the company have not provided a service under section 75.This was also highlighted on Rip Off Britain on one of their shows on BBC Let me know how you get on please.

Lifestyle Claims we found out today have had their terms of their authorisation altered and now they are not allowed to take upfront fees and they have to keep a log of all complaints. So the MOJ have taken onboard what we have told them I believe.

read here from MOJ website http://www.legalbeagles.info/forums/...tion-Crm-16588

This is a response i got today from SWANSEA TRADING STANDARDS.......

Dear Mr Goodwill

Many thanks for your e-mail and for completing the standard questionnaire for us. The purpose of the questionnaires is to draw in information about consumers experiences and problems about companies in the Swansea area, to see if there are any potential breaches of Trading Standards legislation which warrant action being taken against those companies. Any investigation which arose could be with a view to criminal prosecution, or for injunctive action in the county court. Either course of action is likely to take some time to conclude.

I also need to clarify with you, for the avoidance of any doubt, that, as stated in our original letter, Swansea Trading Standards is not in a position to advise consumers or assist with individual complaints, and we will not be taking your complaint up with the company, as our focus is the investigation itself. However, if we need a witness statement from you, I will contact you again and ask whether you are happy to make one.

As far as your complaint is concerned, if you need any further advice you need to seek further guidance from the Citizens Advice Consumer helpline, who can be contacted on 08454 04 05 06, or your local Trading Standards Service. Another option would be to complain to your credit card company who may be liable for any breach of contract or misrepresentation under the “equal liability” provisions of Section 75 of the Consumer Credit Act 1974.

Regards

Karen Telford
Trading Standards Division
City and County of Swansea
The Guildhall
SWANSEA SA1 4PE
Tel: 01792 635600
karen.telford@swansea.gov.uk


Any suggestions as to where to go from here, i have been in touch with my credit card firm already.

I thought TS would look into this for me or am i wrong ???????

[lfc34]

Re: My lifestyle case

Thanks for that, will be on to CC company tommorrow and let them know.
Pity the MOJ didn't go a bit further and close the beggars,but its a start eh!!!!
May contact them and see what the say now they can't charge an upfront fee

[lfc34]

Re: My lifestyle case

Having to resubmit my stuff to the credit card firm as they say they have lost my info.
so a bit of further delay.

[EXC]

Re: My lifestyle case

Thanks for that, will be on to CC company tommorrow and let them know.
Pity the MOJ didn't go a bit further and close the beggars,but its a start eh!!!!
May contact them and see what the say now they can't charge an upfront fee

The reason why MOJ didn't withdraw their authorisation completely is that they would no longer have any jurisdiction over them.

[lfc34]

Re: My lifestyle case

Had a letter today of my cc firm that they have recovered my £1600 from lifestyle cliams but I still have to wait for confirmation......as far as I'm. Concerned sounds like a winner to me.....

thanks to the people who helped me along the way.....

will let u know final result

[lfc34]

Re: My lifestyle case

Winner......about time too.....

[lfc34]

Re: My lifestyle case

If you got a problem regards anything please talk to these guys and girls about anything....if they can't sort it no one will............thanks again people and u now who i mean..?......will let u know any further developments.........but trust these folks they know their stuff

[TUTTSI]

Re: My lifestyle case

Well done and just as well as lifestyle have just gone into administration as I thought they would once the MOJ were scrutinising them more closely.

You are very welcome to stay around on the forums and help others as I am sure there will be a lot of people in the same boat as you were.

Tutts

If you got a problem regards anything please talk to these guys and girls about anything....if they can't sort it no one will............thanks again people and u now who i mean..?......will let u know any further developments.........but trust these folks they know their stuff