Car Finance PPI (Crawley Down Group / RCI Finance)

[nicklello]

Hi,

I'm in a bit of a quandry as to what my next move should be with my car finance PPI claim..

Finance was taken in 2008 at the dealership (Crawley Down Group) and finance provided by RCI Finance.

I sent my original claim to RCI who responded that the dealer was responsible for the PPI as the dealer was acting as a broker.

I resent the claim to the dealership who have now responded:-

'
With regard to your letter of xxxxxx concerning the able we have inspected our files and totally refute this claim.

At the point of sale the implications regarding this agreement were fully explained to you and we have signed documentation to that effect. A copy of this documentation was handed to you at the time.

We also refute the claim that our Sales Advisor pressured you into taking the insurance.
'


This all seems reasonable enough --- HOWEVER the 'pre-sales agreement' that I have a copy of clearly shows that I said NO to PPI ; PPI was only added after the event as the sales rep told me I needed it to get the finance.

How should I proceed ? My gut instinct is to respond (by letter) enclosing a photocopy of my copy of the pre-sales agreement and stating I do not consider the claim to be closed.

In this instance how long should I allow for a response --- does the 8 weeks start again ?


Nick

[di30]

Re: Car Finance PPI (Crawley Down Group / RCI Finance)

Hi and welcome

I would write back and enclose a copy of the pre sales agreement that you had said NO, and it was later on added by the arranger, as you do believe you were talked into a product you previously said NO to.
Ask them to reconsider by 14 to 21 days, if they say no again or if you hear nothing by then, tell them you will be considering further action with the evidence and reasons you have for the complaint.

Even on a final decision, they can change the decision in your favour, depending on what further info you send, you can also tell them, despite them stating that you signed up (which was after you said NO) you now believe you were talked into taking out the policy, and therefore have a genuine case to make a reclaim on all you have paid, plus the relevent interest etc.

If you hear nothing by the stated timescale you given, complain to the FOS.

Keep at them, good luck.

[nicklello]

Re: Car Finance PPI (Crawley Down Group / RCI Finance)

Here's my intended response:-

Re: Responseto your refutal of claim against: NissanPayment Protection Insurance on RCI Finance Car Loan AgreementNumber xxxxxxxxxxxxx
Enclosed: Copyof Pre-contract information
DearSir,
Many thanksfor your timely reply.
However, Ican not accept your response --- as you will see from the enclosed'pre-contract information' documentation, at the time of negotiatingthe purchase I specified that I DID NOT want payment protection.
However yoursales agent subsequently contacted me by phone and insisted that Ineeded the Payment Protection Policy in order to be accepted for theRCI Finance on this vehicle.
In light ofthis documentation and no visibility of other documents you havealluded to but not produced I stand by my original complaint andcontendthat I was mis-sold this policy.
Iclaim back all the premiums and interest I have paid in connectionwith this payment protection insurance policy plus statutory interestat 8% (or whatever other rate the courts might order) from the firstpayment that I made until the date of your settlement of this claim.
Pleaserespond within 21 days of the post date of this letter.

Yoursfaithfully

Does that seem ok ?

[di30]

Re: Car Finance PPI (Crawley Down Group / RCI Finance)

Yes, good one, as long as you have covered everything then get it off, good luck.

[nicklello]

Re: Car Finance PPI (Crawley Down Group / RCI Finance)

I wasn't expecting this response:-

'

We note that you marked to no box when asked if you wished to take out PPI however it would appear that you were "swept" by an insurance company called Cardif Pinacle and it was they who advised that you needed the PPI in order to be accepted by RCI Finance.

Therefore you will need to direct your claim to them in order to claims back your premiums, plus interest. They can be contacted at:-

Pinacle House
Al Barnetts Way
Borehamwood
Herts
WD6 2XX

0208 207 9250

'

WHO THE HELL ARE CARDIF PINACLE; AND WHAT DO THEY HAVE TO DO WITH THIS ?

My PPI is (according to the paperwork I have) with Nissan Insurance; paid through a lump sum added to the RCI Finance.

Totally confused now (which is what I expect Crawley Down expected to achieve) and open to suggestions....

[miliitant]

Re: Car Finance PPI (Crawley Down Group / RCI Finance)

this is pure bovine excrament

you make the claim for ppi misselling to the people who collect your premiums

its called vicarious liability

the broker was acting under the instructions of the creditor, if their was any broker