Firstplus/ GE Money ppi claim

[firstplus ripoff]

Hi
PPI claim ongoing but seems to be getting complicated now so any advice would be welcome. Loan and ppi taken out 2001. Just to clarify loan is from Firstplus PPI, which is a single premium, is Firstplus but because it was arranged by Purple Loans Firstplus passed it on to GE and told me FAS regulations require us to forward complaints about sales completed by another firm to that firm and therefore we are unable to investigate the processes involved in the selling of the insurance policy. Any further concerns should be directed to GE.

Submitted a claim to Firstplus in October 2011 after a claims management company had made an arse of original claim by not submitting it. Firstplus reply sorry gov nothing to do with us as loan and ppi was sold by Purple loans, now GE Money. No reply from GE by January 2012 so phoned them. Sorry gov don't know now't about it can you resubmit claim. Resubmitted claim delivered Recorded Delivery 12th January 2012. No reply by end of February so phoned GE gave them RD number they said would get back to me in a couple of days. Guess what they didn't !! Phoned again and have now put my claim in over the phone.
Call me cynical but not holding out much hope with GE having read many complaints on forums regarding GE.
Having now gone back through my loan/ppi paperwork i now find that the ppi insurance was a Firstplus branded product ( missed this before ) so my question is how much responsibility does Firstplus have over an intermediary selling it's products and who do i actually claim from ?

[di30]

Re: Firstplus/ GE Money ppi claim

Hi there

And welcome to Legal Beagles.

Usually the ones who set up and sold you the account on the application form are the ones responsible, so if you first got in touch with Purple loans, was it them that made the application?
The main of the paperwork will be that of the lender's, so whoever lent the money would be the lender.

It does seem confusing where there are 3 parties mentioned though, however, as you were sold insurance maybe one of those are the insurance/underwriters.

The responsibility does fall on the broker and not the actual lender.

As it appears that they are passing the buck from one to the other, did you put it as a reclaim or a claim you are making?
I am aware that over the time when making a complaint on the PPI, some have worded it as a claim and not reclaim on the ppi, so in this case they have been passed from one to the other.

Did you complete the reclaim questionnaire or send a letter of complaint?

Cheers.

[di30]

Re: Firstplus/ GE Money ppi claim

Are purple loans separate to First plus?

I thought they were, then looking again I note you have Purpleloans/First plus, sorry if I got that wrong, but in this case then it is them responsible.

[firstplus ripoff]

Re: Firstplus/ GE Money ppi claim

Hi Di
Just to clarify Purple loans was the broker, Firstplus the lender. Was told by Purple loans that i would have to take out ppi insurance to gaurantee that i would get loan. Purple loans then sent a Firstplus loan application which was already filled out with the details. All i had to do was sign it.

[shell]

Re: Firstplus/ GE Money ppi claim

Brokers were only allowed to sell F/P PPI with F/P loans. F/P (or should I say Barclays) is collecting the money, making huge interest on the money and bleeding you dry. They will look for any excuse not to pay you back. What I don't understand about this whole broker thing is, surely the broker is just acting as an agent, just as someone who is working in F/P offices, after all the contract you have is with F/P not the broker, you pay F/P directly for both loan and combined PPI, all correspondence is with F/P, your loan agreement is with F/P. The broker is just someone earning commission for pushing business to F/P. So how come F/P is allowed to pass the buck.

While you're about it, ask your broker what commission they received for selling the loan and how much they got for pushing the PPI onto you.

Have you done a DSAR yet?

[di30]

Re: Firstplus/ GE Money ppi claim

Hi Di
Just to clarify Purple loans was the broker, Firstplus the lender. Was told by Purple loans that i would have to take out ppi insurance to gaurantee that i would get loan. Purple loans then sent a Firstplus loan application which was already filled out with the details. All i had to do was sign it.

Hiya
Thanks for confirming. Right it is that of Purple loans who are responsible then, because they also mentioned about the PPI.
What you could do, if they keep giving you the runaround, is contact your local MP, they should be willing to help, explain the predicament here, and to write to them on your behalf, tell your MP your not getting anywhere and will be grateful for some help in this matter.
Failing that though, you could ask the FOS to write to the business for you.

http://www.financial-ombudsman.org.u...act/index.html

Explain to the FOS, and as long as you give the details, they will write to them on your request.

[firstplus ripoff]

Re: Firstplus/ GE Money ppi claim

Hi Shell

Thanks for your reply. I agree. Purple loans acts as a intermediary for Firstplus. It's Firstplus's responibility to check the loan application so it should be their responibilty to check that the ppi insurance is suitable for me. However the problem is that FOS will not look at any claim against Purple loans as they were not regulated so where do i go from here ?

[di30]

Re: Firstplus/ GE Money ppi claim

The FOS normally suggests the insurer/underwriter avenue if your unable to pursue the broker, the underwriter/insurer was possibly regulated, (as for being an insurer), and the FOS will check what liability these did have when the loan was sold to you.

If you do not hold any details of the insurer/underwriter, the lender will provide the Payment Protection Policy booklet on request, the details of the underwriter are on the policy.
These policies are not normally enclosed with the loan documentation and generally requested for if you needed to make a claim for example, sickness/unemployment etc.
The lender should send these details on request in the post.

[firstplus ripoff]

Re: Firstplus/ GE Money ppi claim

Hi Di

I have policy booklet. It's branded as Firstplus ppi with cashback, which i claimed back over 5 years ago, insurer listed as syndicate 779 lloyds for life assurance element. syndicate 582 for accidental death,disabilty, unemployment,hospitalisation and cashback.

When i spoke to Firstplus at beginning of January the told me that if the complaint was upheld then Purple loans would be required to pay the single premium part to Firstplus and they would be responsible for the interest part of it. They indicated to me that they expected to hear back from Purple loans. However Purple loans ( GE Money ) seemed to think they would be responsible.

[di30]

Re: Firstplus/ GE Money ppi claim

Hi Di

I have policy booklet. It's branded as Firstplus ppi with cashback, which i claimed back over 5 years ago, insurer listed as syndicate 779 lloyds for life assurance element. syndicate 582 for accidental death,disabilty, unemployment,hospitalisation and cashback.

When i spoke to Firstplus at beginning of January the told me that if the complaint was upheld then Purple loans would be required to pay the single premium part to Firstplus and they would be responsible for the interest part of it. They indicated to me that they expected to hear back from Purple loans. However Purple loans ( GE Money ) seemed to think they would be responsible.

I would therefore speak to the FOS, they will look into this and come to the bottom of who to pursue in trying to get your money back to you.
You could actually get the FOS to write to them on your behalf, this is what others have done in the same position.
If the FOS are not able to deal with any of them due to non-regulation, they will check the liability of the ones who are regulated, and see what part they had with your PPI.
They should not pass the buck if you leave the FOS do this on your behalf.

[firstplus ripoff]

Re: Firstplus/ GE Money ppi claim

Thanks Di

As the complaint is still ongoing with Purple loans ( GE Money ) i will wait for reply from them before i proceed to FOS. I already know what reply i will get from them and they have been mucking me about since October 2011 by claiming they didn't recieved complaint from Firstplus and my resubmitted complaint in January even although Royal Mail confirmed delivery on 12th October.

Thanks again for advice

[di30]

Re: Firstplus/ GE Money ppi claim

Thanks Di

As the complaint is still ongoing with Purple loans ( GE Money ) i will wait for reply from them before i proceed to FOS. I already know what reply i will get from them and they have been mucking me about since October 2011 by claiming they didn't recieved complaint from Firstplus and my resubmitted complaint in January even although Royal Mail confirmed delivery on 12th October.

Thanks again for advice

Hiya

Oh yes of course, see how you get on with this first, let us know what happens, we can take it from there, hopefully it will be a good outcome to come out of it.
Fingers crossed and your most welcome.

[firstplus ripoff]

Re: Firstplus/ GE Money ppi claim

Hi Just trying to research a bit more for case against Firstplus. Shell mentioned about brokers only being allowed to sell FP PPI with FP loans if that's the case then FP as a member of FLA and therefore their code of practice have a responsibility to ensure that any broker selling their products comply with that code. And as such should have procedures in place to check. Any thoughts on this arguement ?

[di30]

Re: Firstplus/ GE Money ppi claim

That is a good point raised.

I would at first see what response the business send you and maybe me, Bill, etc and whoever can help think of something.

[firstplus ripoff]

Re: Firstplus/ GE Money ppi claim

Hi very quick reply from GE. They say claim is time barred and that GE were not members os GISC. Letter is final response and that i can contact FLA.