ppi

[strangewayofsavin]

if reclaiming ppi, the lender sends a letter stating they are dealing with the complaint, and will deal with it within 8 weeks, is it as per bank charges?, and stick to the plan and take court action or complain to the oft? The claim surpasses six years, but a copy of the original agreement was sent with both the prelim and LBA.

[Bill-K]

Re: ppi

Hi SWOS,

It's similar, but not identical to bank charges reclaims. I always recommend sending a DSAR first, if you don't have the documentation & records you need. At this stage, DON'T let on that you are going to reclaim PPI. Wait until you have your data, THEN (and ONLY then) send a 'prelim' letter initially, stating that you consider the PPI to have been mis-sold, and requesting a refund. But do not be specific about your reasons for considering it as mis-sold, or for the amount(s) you are expecting. Await the lender's response(s) and then deal with whatever specific points they make. Basically, don't give them anything to start with, then just give them what they need to know.

While you're awaiting their response, read up in the PPI section about reasons for considering that the PPI was mis-sold, and have your reasons ready for them if they deny mis-selling.

PPI Notes - PLEASE READ FIRST - Legal Beagles Consumer Forum

PPI Preliminary Letter - Legal Beagles Consumer Forum

Next, you should get all your paperwork together, and try and get some idea of what you expect in settlement. This may be a refund by cheque, or may be a an amount credited to reduce or clear any arrears, and it may also entail a re-scheduling of any loans that are still active. We have spreadsheets for this - but I'm afraid that YOU have to fill them in !!! We'll help you - if you're nice !!!

With PPI, we use the FOS - deffo NOT the courts. It's slow, but it's risk-free (as regards costs). Also, the FOS do NOT usually apply any time-barring - so, as long as you have the evidence or proof, then your claim will usually be heard.

HTH, mate.

[strangewayofsavin]

Re: ppi

cheers bill, but as peed does, she keeps everything, and the copies we sent was from the original finance agreement including the PPI and the original T&C'S, she has all the statements, every letter sent etc, I told her to bin it as it was of no use, glad she took no notice (and I am going to hear about it for ever, same as the bank charges) she even got the letters stating they would not pay out as we was self employed, when we tried to claim, and copies of the forms from the double glazing and heating firms, application forms declaring we was both self employed, the only down is they have declared the account numbers are untracable, probably as the claim exceed 6 years.

[Bill-K]

Re: ppi

This is good, this is good, SWOS. Good for Peed, bless 'er !!! Me - I'm the hoarder, and Mrs-K chucks everyfink out !!!

Basically, you guys have got ORIGINAL documents (ie., PROOF - not just evidence), whereas the lender(s) have admitted they have nowt.

You appear to have a solid case, and they appear to have no defence. I would say this, though - the lenders have admitted they cannot retrieve any data - but if you take your claim to the FOS, then they may well find they can suddenly 'find' this data, and challenge your claim with it. However, if you obtain their clear confirmation that they have no further data - in response to a DSAR - then they will be in serious trouble if they THEN try and produce it in their defence. They would then be putting themselves in breach of the DPA.

It looks to me as though you have an excellent prospect here - but it may well be worth that tenner just to secure it. These sleazers often have aces up their sleeves, and we need to sew everything up - literally.

[Paul210]

Re: ppi

just picking up on this, you say got docs from double glazing and heating firms, theres a good chance the lender will refer you to these as the company who brokered the sale and therefore the responsible party. I know you said older than 6 yrs but do you know exactly when? may be relevant as if predates the firms FSA authorisation then FOS may not consider the case. (most of these co's didnt become FSA reg til late '04/early '05.)

[strangewayofsavin]

Re: ppi

I do not think this will be a problem, as peed has letters from GE refusing to comply with a SAR in 2006, on those accounts as they delete the information after 6 years god she is good, and i spend an eternity appologising for her keeping crap!

[strangewayofsavin]

Re: ppi

just to keep you updated, we have received letters back for all 3 claims, stating, they cannot find the account numbers on their records, so they are not going to deal with our complaint as the accounts are closed.

[di30]

Re: ppi

just to keep you updated, we have received letters back for all 3 claims, stating, they cannot find the account numbers on their records, so they are not going to deal with our complaint as the accounts are closed.

Maddening.

I would write back (as you still had account numbers) and ask if they will consider a offer at least.
Maybe worth a try.

What bank/business is this with?

[Bill-K]

Re: ppi

Maddening.

I look at it differently, Di. This is an admission that they have NO defence - whereas SWOS (with thanks to dear 'Peed Orf,' bless her) appears to have a helluva shed-load of evidence to support his case.

The very fact that these guys have taken their ball home seems to suggest that they are hoping you'll give up - when in fact, it is THEY who are admitting defeat, IMHO !!!

If SWOS has all the data, then the less data the lenders have, the better, I reckon. One helluva case to answer - and no defence....admitted !!!

FOS time, I guess. But - as Di suggests - it maybe worth trying a further letter, if you are prepared to negotiate. But don't give away too many of your cards, right now, say I.