HSBC & SAR Response

[highwaytohell]

Hi All,

Wondering if someone could advise. Over a month ago I sent off a SAR and cheque to my bankers; HSBC, I was wanting information relating to the several loans I have had with them over the years and was going to reclaim the PPI.

Got home tonight to find a letter from HSBC, saying they are sorry I want to complain, and could I complete the attached form.

The form they sent is the basic "Payment Protection Insurance Consumer Quesionairre" that can be found anywhere on the web.

They have not sent any of the information they should have under the SAR.

How do I stand ?

Is it accepted for them to deal with PPI Claims this way ?

Any advice is appreciated.

Thanks

[di30]

Re: HSBC & SAR Response

Hi All,

Wondering if someone could advise. Over a month ago I sent off a SAR and cheque to my bankers; HSBC, I was wanting information relating to the several loans I have had with them over the years and was going to reclaim the PPI.

Got home tonight to find a letter from HSBC, saying they are sorry I want to complain, and could I complete the attached form.

The form they sent is the basic "Payment Protection Insurance Consumer Quesionairre" that can be found anywhere on the web.

They have not sent any of the information they should have under the SAR.

How do I stand ?

Is it accepted for them to deal with PPI Claims this way ?

Any advice is appreciated.

Thanks

Hi there

So they guessed that you want to make a reclaim on the PPI then, even though you not mentioned anything to them as yet, because you requested a SAR?

You can with your reasons for being mis sold (and if you've not done so already put in a reclaim on the PPI).

Meanwhile, they should still send you the paperwork via SAR.


So if its way over the 40 calendar days and they have already accepted the £10 payment enclosed with the SAR, you could chase them up and tell them they've had 40 days and you're still awaiting the data of the SAR and note the payment they have already debited for this request.

Any problems in regards of the SAR, you can also contact the Information Commissioners Office (ICO).

https://www.ico.gov.uk/Global/contact_us.aspx

Hope this information helps.

[TUTTSI]

Re: HSBC & SAR Response

Wonder what they are hiding.....

They still have to answer you SAR and give you ALL the details requested.

Hi All,

Wondering if someone could advise. Over a month ago I sent off a SAR and cheque to my bankers; HSBC, I was wanting information relating to the several loans I have had with them over the years and was going to reclaim the PPI.

Got home tonight to find a letter from HSBC, saying they are sorry I want to complain, and could I complete the attached form.

The form they sent is the basic "Payment Protection Insurance Consumer Quesionairre" that can be found anywhere on the web.

They have not sent any of the information they should have under the SAR.

How do I stand ?

Is it accepted for them to deal with PPI Claims this way ?

Any advice is appreciated.

Thanks

[charitynjw]

Re: HSBC & SAR Response

What did they do with the £10 fee?

[highwaytohell]

Re: HSBC & SAR Response

I need to check my bank account to see if they actually banked the £10 (Personal cheque).

Them sending me what is effect the Ombudsman form, tells me they are fishing to see how much info I have or if there is strength in my claim.

I have completed it, will send it recorded tomorrow and have commented on the bottom of it that they have NOT complied with my SAR and that they have a legal obligation to do so within 40 days or I could make a court request against them.

Shall see what happens now.

Thanks for your advise, very much appreciated.

[charitynjw]

Re: HSBC & SAR Response

I would add "40 days from original request, dated xx/yy/zz, or complaint will be made to the ICO"

[highwaytohell]

Re: HSBC & SAR Response

Response amended :-) thanks

[highwaytohell]

Re: HSBC & SAR Response

Hi All,

Well today brought some further response from HSBC after I sent them a reminder :-)

Basically as you will see from the attachements, they are saying they have tipped the bank upside down and cannot find ANY of my paperwork relating to these loans ......And I find that hard to believe.

However, they go on to confirm the loans and the PPI that was added, and also add my payment statement from one of the loans.

So questions:

• The one with the statement I can calculate using the various spreadsheets around the WWW, but how am I going to calculate the one with no payment history ?
  
  
• Where do I go from here with this one, bear in mind they have already received the questionairre that is available from the Ombudsmans site.

Looking forward to the response...... Somehow this has turned a really rubbish week, into something to smile about.........strange!


HTH

[highwaytohell]

Re: HSBC & SAR Response

Also...........

Just used one of those calculation spreadsheets, and I'm astounded (see attached), surely these figures cannot be correct?.

Before I convince myself of something thats wrong...... What would you say I am entitled to claim back ??? On the last loan mentioned in the letter!

I know the banks have been screwing us for years, but really am shocked at this spreadsheet if its correct.

Thanks

HTH