Hi all
We got a huge loan out with ocean finance about 6 years ago, was going to be for about 25 years against the house, but we paid it off with in a couple of years. Anyways we got a letter a few months ago saying that we might be entitled to claim PPI against them, they sent us the forms and we filled them in.
Few weeks later we got a letter from them saying that they have upheld our complaint and they were waiting on information from the lender/insurer to enable them to calculate our redress.
Today we go the redress calculation and we have been awarded nearly £4,000...however what confuses me is on the redress calculation sheet it says:
LOAN STATUS : LIVE
PPI STATUS : EXPIRED.
But the loan has been paid off so does this mean its a mistake??
Thanks for any help
Chris
We got a huge loan out with ocean finance about 6 years ago, was going to be for about 25 years against the house, but we paid it off with in a couple of years. Anyways we got a letter a few months ago saying that we might be entitled to claim PPI against them, they sent us the forms and we filled them in.
Few weeks later we got a letter from them saying that they have upheld our complaint and they were waiting on information from the lender/insurer to enable them to calculate our redress.
Today we go the redress calculation and we have been awarded nearly £4,000...however what confuses me is on the redress calculation sheet it says:
LOAN STATUS : LIVE
PPI STATUS : EXPIRED.
But the loan has been paid off so does this mean its a mistake??
Thanks for any help
Chris
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