Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[Leucareth1971]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Just had my PPi refund from MBNA £912.86 plus interest associated with the PPI premiums £17.70 plus 8% interest £61.73 total £992.29 this takes into account a previous PPI refund of £1.31 The total amount will be applied to the outstanding balance on my account

[MattyA]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Progress??
Letter received from HSBC today in response to my complaint re PPI on an old loan account & on my credit card account.
Loan was going back to 1992 - they say even though I have sent them a copy of the original loan agreement they are unable to determine when the loan was satisfied and therefore are unable to calculate the premiums paid and redress due.

Derrr - it was for 60 months as per agreement I sent to them!
They say I need to prove with bank statements when the loan ended.
Fortunatley I have kept most of the staements so will be digging through them later.
Surely it is unreasonable for them to expect me to produce copies of bank statements proving when the last payment went out?
Also the PPI was fron t loaded - so would it even matter?

Credit card
They have offered to repay all premiums paid between 2005 to 2010 - as this is the period for which they must keep records.
They also offer to pay interest - which appears to be simple interest,slippery so n so's have neglected to include the interest added to the ppi premiums applied to my account each month.
The amount offered is half what it should be for the period and a sixth of what I calculate it should be,including CI added to the premiums ,for the period 1990 -2010 ( I have most of the statements to back up).

I have been here before with Amex who refused to refund the interest they applied to the PPI premiums and that is now with an Ombudsman - or at least on the waiting list / pile.

Will give HSBC a bell on Monday & see what they have to say.


Matty

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Just had my PPi refund from MBNA £912.86 plus interest associated with the PPI premiums £17.70 plus 8% interest £61.73 total £992.29 this takes into account a previous PPI refund of £1.31 The total amount will be applied to the outstanding balance on my account

well done:tea:

[Leucareth1971]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Thanks Cappo, hope all is well with you

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Thanks Cappo, hope all is well with you

It is Leuc and thanks for asking,All the best,enjoy your Win.

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Just had my PPi refund from MBNA £912.86 plus interest associated with the PPI premiums £17.70 plus 8% interest £61.73 total £992.29 this takes into account a previous PPI refund of £1.31 The total amount will be applied to the outstanding balance on my account

Brilliant, Well done hun! x

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Progress??
Letter received from HSBC today in response to my complaint re PPI on an old loan account & on my credit card account.
Loan was going back to 1992 - they say even though I have sent them a copy of the original loan agreement they are unable to determine when the loan was satisfied and therefore are unable to calculate the premiums paid and redress due.

Derrr - it was for 60 months as per agreement I sent to them!
They say I need to prove with bank statements when the loan ended.
Fortunatley I have kept most of the staements so will be digging through them later.
Surely it is unreasonable for them to expect me to produce copies of bank statements proving when the last payment went out?
Also the PPI was fron t loaded - so would it even matter?

Credit card
They have offered to repay all premiums paid between 2005 to 2010 - as this is the period for which they must keep records.
They also offer to pay interest - which appears to be simple interest,slippery so n so's have neglected to include the interest added to the ppi premiums applied to my account each month.
The amount offered is half what it should be for the period and a sixth of what I calculate it should be,including CI added to the premiums ,for the period 1990 -2010 ( I have most of the statements to back up).

I have been here before with Amex who refused to refund the interest they applied to the PPI premiums and that is now with an Ombudsman - or at least on the waiting list / pile.

Will give HSBC a bell on Monday & see what they have to say.


Matty

Matty

I have the CEO address for HSBC if you don't already have this, let me knos and good luck.

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Any letters on any of your reclaims in the post today folks?

[oorbrian]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

not a sausage from RBS ! The Bank who care about customers

CUSTOMER CHARTER
Last June, we made a very public commitment to become a better bank for our customers and launched our Customer Charter - a set of 14 long term promises based on what you told us was important. To show we're taking this seriously and to be transparent, we promised to share progress along the way.
12. We will resolve customer complaints fairly, consistently, and promptly

We are aiming for 75% of customers to be satisfied with the way their complaint has been handled.

13. Twice a year we will publish the most common areas of complaint

And we'll strive to address the causes.

14. We will actively seek your thoughts and suggestions on how we can become more helpful

We will launch a new Customer Listening Programme to ensure all our staff, including Executives, can hear first hand about the needs and frustrations of our customers.

They dont want my suggestions!

[cappo]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

not a sausage from RBS ! The Bank who care about customers

CUSTOMER CHARTER
Last June, we made a very public commitment to become a better bank for our customers and launched our Customer Charter - a set of 14 long term promises based on what you told us was important. To show we're taking this seriously and to be transparent, we promised to share progress along the way.
12. We will resolve customer complaints fairly, consistently, and promptly

We are aiming for 75% of customers to be satisfied with the way their complaint has been handled.

13. Twice a year we will publish the most common areas of complaint

And we'll strive to address the causes.

14. We will actively seek your thoughts and suggestions on how we can become more helpful

We will launch a new Customer Listening Programme to ensure all our staff, including Executives, can hear first hand about the needs and frustrations of our customers.

They dont want my suggestions!

Why not 100% of customers,75% customer satisfaction is not great is it?

[pompeyfaith]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Twice a year we will publish the most common areas of complaint

That is not by there choice, they where forced to by the FSA/FOS and had no choice in the matter.

[leclerc]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

That is not by there choice, they where forced to by the FSA/FOS and had no choice in the matter.
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They weren't and this is about the Customer Charter and not complaints data. The FSA does not comply RBS/NatWest to publish anything about their own Customer Charter.

[di30]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Any further feedback from yours yet Leclerc?

[leclerc]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Why not 100% of customers,75% customer satisfaction is not great is it?

You will NEVER get 100% satisfaction from a customer base. There is no such thing as a perfect score. If you read opinions from people about products on any site, it is impossible to find a 100% score. It's unrealistic to get 100% of customers satisfied.

[LouieJ]

Re: Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

Just got off the phone to HSBC. I was told that all Credit card PPI are handled at Bristol and all Loan PPI is being handled at Southampton on 02380723838.

The guy in Southampton took all of ten seconds to find my complaint but said because my complaint is a "JR" complaint, as he put it, that they are now revisting them complaints and dealing with them but he couldnt give me a time. He said they are going to send letters out letting people know this?? In other words, your complaint is on hold for even longer and we'll send you a letter to tell you this. He couldnt even tell me when I would get this letter. But either way thats not the letter I want to receive.

The fact he called it a "JR" complaint indicates that they have seperated these complaints into their own little group. And when he said re-visit, makes me think they honestly must have thought they were going to win the case and the only preparation they had done for the cases on hold were probably letters of rejection.