Latest Update on PPI Judicial Review - NO APPEAL - get your claims in......

[ncf355]

Re: Latest updates on PPI Judicial Review and claims on hold

I'd also insist that FOS send you a copy of the script they claim Cap One used

If they have access to it, you ought to be able to see it

[di30]

Re: Latest updates on PPI Judicial Review and claims on hold

Hi, I have been reading with interest this thread as I have a few complaints going through with various banks at the moment, some of which are on hold and its been a great help so thank you everyone involved!

Just a quick thread to see if any one can help with one of my complaints. I apologise if im not on the right thread but I dont really know what im doing!

I have received a letter from the Financial Ombudsman Service today regarding a Capital One Credit Card complaint that was rejected by Capital One and has now been rejected by an adjudicator, they have said my next step is to respond with more reasons as to why it was mis - sold to me which I intend to do and if they still disagree I can ultimately refer the complaint to an Ombudsman.

the PPI was sold to me when i called to activate a replacement credit card in 2006, yet Capital One have said they do not hold a copy of the call recording. FOS have rejected my complaint and dont seem to have taken into account my testimony at all, but have pretty much said that if the sales script capital one provide is correct then thats all that matters, they dont need to hear the actual call. I find this quite disturbing as it means they can get away with saying whatever they wish to customers and get away with it!!

My question is, are Capital One required to keep a copy of the call recording for a certain amount of time and is there any law that states they have to? if there is not and the FOS are not going to take their lack of keeping records into account it seems that there will be a lot of people being rejected and the banks are going to win yet again. Before I respond to FOS, if I had knowledge of some sort of law to state that Capital One should have kept a record of the sale I think i might stand a better chance.

Any help would be greatly appreciated.

Hi and welcome to LB.

I understand calls were recorded as from Jan 2005, but unsure if they would keep details of them all, but if not by disc, then they may have the details by written transcripts.

Did you request a Subject access Request (SAR)?

http://www.ico.gov.uk/for_organisati...rotection.aspx

[Wader1]

Re: Latest updates on PPI Judicial Review and claims on hold

Hi, I have been reading with interest this thread as I have a few complaints going through with various banks at the moment, some of which are on hold and its been a great help so thank you everyone involved!

Just a quick thread to see if any one can help with one of my complaints. I apologise if im not on the right thread but I dont really know what im doing!

I have received a letter from the Financial Ombudsman Service today regarding a Capital One Credit Card complaint that was rejected by Capital One and has now been rejected by an adjudicator, they have said my next step is to respond with more reasons as to why it was mis - sold to me which I intend to do and if they still disagree I can ultimately refer the complaint to an Ombudsman.

the PPI was sold to me when i called to activate a replacement credit card in 2006, yet Capital One have said they do not hold a copy of the call recording. FOS have rejected my complaint and dont seem to have taken into account my testimony at all, but have pretty much said that if the sales script capital one provide is correct then thats all that matters, they dont need to hear the actual call. I find this quite disturbing as it means they can get away with saying whatever they wish to customers and get away with it!!

My question is, are Capital One required to keep a copy of the call recording for a certain amount of time and is there any law that states they have to? if there is not and the FOS are not going to take their lack of keeping records into account it seems that there will be a lot of people being rejected and the banks are going to win yet again. Before I respond to FOS, if I had knowledge of some sort of law to state that Capital One should have kept a record of the sale I think i might stand a better chance.

Any help would be greatly appreciated.

[ncf355]

Re: Latest updates on PPI Judicial Review and claims on hold

Thats excellent work there

So not only can the banks make interest on all the case fees they're holding on to, they can now make interest on the FOS overdraft

[EXC]

Re: Latest updates on PPI Judicial Review and claims on hold

The FOS have frozen the £500 case fee but are raising an additional £25m through the FSA under a Compulsory Jurisdiction levy.

In the meantime it's off to the bank for an overdraft:

''PPI is the latest example of volatility in the volume and type of complaints referred to us – as a result of systemic failures in the financial services industry. So far as this type of volatility causes our income from case fees to be delayed, it may be appropriate to bridge the gap in our income with a bank overdraft.''

our plans and budget for 2011/12 – finalised and approved


''We asked stakeholders whether they believed that volumes of complaints about PPI sales would rise or fall – and to what level. We proposed to plan on the assumption that we would receive around 60,000 PPI cases (plus or minus 20%) in 2011/2012.

Businesses responding to our consultation agreed that a fall in PPI complaints was unlikely – and that complaint volumes would remain high, or rise further. The key uncertainty, however, was what would happen to complaint numbers, and to the behaviour of the parties involved, once the outcome of the current legal challenge (the British Bankers Association’s judicial review of PPI-related matters) was known.

Responses to our consultation recognised that our workload in this area had the potential either to rise or fall significantly, depending on the outcome.

In the light of this feedback, we have assumed in setting our budget for 2011/2012 that we will receive around 60,000 PPI cases. However, we agree that there is a real risk that actual volumes could be significantly higher or lower than this – depending on the outcome of the judicial review and on the actions of the banks and other businesses supporting this legal challenge.''

[debtisbad]

Re: Latest updates on PPI Judicial Review and claims on hold

And most payments for it was taken in the usual way, ie repetitive payments off the card. However, now most banks are wrapping up that type of insurance within useless packaged accounts(can you tell I am not a fan ).

Excellent observation, lecrlerk. Mis-selling is becoming so prevalent in the banking sector that we are now starting to find out about it sooner, as you had done here.

Perhaps now people may be suspicious EVERY TIME their bank of one of their associate companies pitches them for any form of selling!

[leclerc]

Re: Latest updates on PPI Judicial Review and claims on hold

This seems to be a candidate for the next mis-selling scandal - identity theft insurance.

When your card provider issues a new card it instructs you to call a number to 'activate' it. But it turns out that the number isn't that of the card provider but a ID theft insurance outfit, usually CPP, who give you the hard sell or just load you with the insurance anyway.

This was reported by the BBC in November
BBC News - Row over ID theft insurance

But it looks like the FSA are on the ball with this as they have forced CPP to suspend further sales pending an investigation.
BBC News - CPP shares plunge on FSA investigation
FT.com / Companies / Insurance - CPP shares dive after FSA launches inquiry

What the articles don't report is that CPP are now moving into PPI and I suspect that they'll attempt to circumvent the Competition Commission's 7 day ban on PPI at the point of the sale as the time that the 'activation' procedure occurs is well after the credit sale.

And most payments for it was taken in the usual way, ie repetitive payments off the card. However, now most banks are wrapping up that type of insurance within useless packaged accounts(can you tell I am not a fan ).

[pompeyfaith]

Re: Latest updates on PPI Judicial Review and claims on hold

Latest press article from the Mail:

http://www.dailymail.co.uk/money/art...=feeds-newsxml

[EXC]

Re: Latest updates on PPI Judicial Review and claims on hold

FSA have published latest complaints data for H2 2010.

FSA publishes complaints data

Complaints data

[cappo]

Re: Latest updates on PPI Judicial Review and claims on hold

This seems to be a candidate for the next mis-selling scandal - identity theft insurance.

When your card provider issues a new card it instructs you to call a number to 'activate' it. But it turns out that the number isn't that of the card provider but a ID theft insurance outfit, usually CPP, who give you the hard sell or just load you with the insurance anyway.

This was reported by the BBC in November
BBC News - Row over ID theft insurance

But it looks like the FSA are on the ball with this as they have forced CPP to suspend further sales pending an investigation.
BBC News - CPP shares plunge on FSA investigation
FT.com / Companies / Insurance - CPP shares dive after FSA launches inquiry

What the articles don't report is that CPP are now moving into PPI and I suspect that they'll attempt to circumvent the Competition Commission's 7 day ban on PPI at the point of the sale as the time that the 'activation' procedure occurs is well after the credit sale.

it makes you wonder whether these financial institutions/banks have any shame whatsoever doesn,t it?






Stop paying for pointless cover - Yahoo! UK & Ireland Finance

[EXC]

Re: Latest updates on PPI Judicial Review and claims on hold

This seems to be a candidate for the next mis-selling scandal - identity theft insurance.

When your card provider issues a new card it instructs you to call a number to 'activate' it. But it turns out that the number isn't that of the card provider but a ID theft insurance outfit, usually CPP, who give you the hard sell or just load you with the insurance anyway.

This was reported by the BBC in November
BBC News - Row over ID theft insurance

But it looks like the FSA are on the ball with this as they have forced CPP to suspend further sales pending an investigation.
BBC News - CPP shares plunge on FSA investigation
FT.com / Companies / Insurance - CPP shares dive after FSA launches inquiry

What the articles don't report is that CPP are now moving into PPI and I suspect that they'll attempt to circumvent the Competition Commission's 7 day ban on PPI at the point of the sale as the time that the 'activation' procedure occurs is well after the credit sale.

[cappo]

Re: Latest updates on PPI Judicial Review and claims on hold

Must be nice to get a real letter from Lloyds TSB. I have only received one letter acknowleding my complaint, since then I have contacted them by phone several times. If this is an example of Customer Care then it makes you wonder, although hopefully soon the teflon answer will be removed from the reply! The one thing that really bites is that they had already messed me around for nearly 16 months saying they had no record of a loan account. Cute as a cart load of monkey's that bunch.

your right andy they,ve been giving our poor di the right run around monkeys is a more polite word than i,d use banker rhymes with ?@%$&*:beaglesorry budgie/ame)

[AndyRogers]

Re: Latest updates on PPI Judicial Review and claims on hold

Must be nice to get a real letter from Lloyds TSB. I have only received one letter acknowleding my complaint, since then I have contacted them by phone several times. If this is an example of Customer Care then it makes you wonder, although hopefully soon the teflon answer will be removed from the reply! The one thing that really bites is that they had already messed me around for nearly 16 months saying they had no record of a loan account. Cute as a cart load of monkey's that bunch.

I know it will be some time before we hear of any decision, but thought I would see what lloyds would say anyway, so I sent them an email earlier, and this is the response received.

Thank you for your e-mail sent on the 28th March 2011.

Unfortunately a date has not yet been given as to when a decision will be made. Please do not hesitate to contact the Customer Care department on 0845 300 5599 if you wish to discuss the matter in further detail.

Kind regards,

Lloyds TSB Customer Care.

[EXC]

Re: Latest updates on PPI Judicial Review and claims on hold

EXC, any update from your guy Tom on hand down?

Sorry, no. But rest assured I'll let you know when there is.

[Class Act]

Re: Latest updates on PPI Judicial Review and claims on hold

I stand corrected and I did double check with the BBA.


"The BBA factsheet concerning PPI is not a response.
And we have not produced any reply to this particular letter."

Like i said, virtually all complaints are on hold regardless of the circumstances of any particular case.

I know the FSA are onto this, but like i said previously, enforcement takes time.

EXC, any update from your guy Tom on hand down?