And straight from the horses mouth........
http://www.lloydstsb.com/payment_pro...complaints.asp
Payment Protection Insurance Complaints
We encourage our customers to talk to us about PPIPayment Protection Insurance Complaints
We’re sorry you have a complaint about Payment Protection Insurance (PPI), but we’re committed to making the journey as easy as possible.
It’s easy for you to complain to us directly so you don’t need to use a Claims Management Company (CMC) who will typically charge an up front fee or take a proportion of any compensation you may be due. We assess complaints sent directly to us in exactly the same way that we treat complaints from a Claims Management Company, so by coming direct you will not be disadvantaged.
Here's what you need to do:
- Call or write to us
At LloydsTSB we are committed to making it as easy as possible to resolve your complaint. We’d like to discuss the details of your case with you directly so your concerns can be resolved as quickly as possible. You can call us on 08453 005599, our dedicated number for PPI complaints or write to us at Lloyds TSB, Tredegar Park, Newport, NP10 8SB.- Download and complete a PPI Consumer Questionnaire Form
If you decide you want to proceed with your complaint, download the
PPI Consumer Questionnaire and fill in the details of your case. Filling in a PPI Consumer Questionnaire from the Financial Ombudsman Service helps us process your complaint as efficiently as possible. - Send it in
Send the PPI Questionnaire to us at Lloyds TSB, Tredegar Park, Newport, NP10 8SB.We are committed to resolving complaints. We have employed additional new members of staff to help customers with their queries about PPI policies.
How do I make a complaint about the way that my PPI was sold?
If you have a query about the way that your PPI was sold you can ring a dedicated telephone line for PPI customers.
08453 005599
If you prefer to write the address for correspondence is:
Lloyds TSB
Tredegar Park
Newport
NP10 8SB
If you are dissatisfied with our response and you wish to make a complaint please click the link below which will take you to the Financial Ombudsman Service website. This includes details of how to make a complaint and provides a questionnaire for you to complete. By filling out the FOS PPI Questionnaire we will have all of the information we need to assess your complaint. Once you have completed the form please send it directly to us at the address above.
http://www.financial-ombudsman.org.u...notes/ppi.html
We encourage our customers to talk to us about PPI
- We are best placed to deal with any queries our customers have about their PPI policy
- Rather than talk to a CMC, you can find all of the information you need about raising a complaint about PPI on this page. You will receive exactly the same service by coming to us direct as you would from going through a CMC
- The easiest way to raise a query about a PPI policy is to complete a
PPI Consumer Questionnaire. Once you have completed the form please send it directly to us at the address above.
We are no longer participating in the Judicial Review or are part of how the British Bankers’ Association intends to respond to the High Court’s recent judgment.
We are now reassessing the complaints that we have already received and dealing with them in a swift and timely manner.
Those customers who have not complained but have concerns about their PPI policy should contact us directly using the details above.
Leave a comment: