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Hi
I would like some legal advice about the following if anyone can help?
2 weeks ago I received an offer after claiming for a mis sold PPI policy.
When I originally put in a claim for mis selling, I stated that I had already had cashback which was payed after 5 years of not claiming, and that I understood that any settlelment would take this into consideration. The loan has been in place for over 6 years.
I received an offer which was worded as a goodwill gesture and without prejudice, for a full refund of the premium plus interest which would be taken off the loan balance, and returning the monthly payments made towards the policy to me.
I accepted this offer in writing 2 weeks ago.
Today I have received a further letter stating that they made a mistake and now notice that I have received the cashback. This error now means that the settlement is greatly reduced and one of the options offered would mean an increase in my loan balance! In the letter they acknowledge receipt of my original signed acceptance.
I would like to know where I stand legally on this matter, and what steps I should take next. Should I try and get them to pay out on the original offer made, or would this risk not getting anything at all?
Any advice would be great
I would like some legal advice about the following if anyone can help?
2 weeks ago I received an offer after claiming for a mis sold PPI policy.
When I originally put in a claim for mis selling, I stated that I had already had cashback which was payed after 5 years of not claiming, and that I understood that any settlelment would take this into consideration. The loan has been in place for over 6 years.
I received an offer which was worded as a goodwill gesture and without prejudice, for a full refund of the premium plus interest which would be taken off the loan balance, and returning the monthly payments made towards the policy to me.
I accepted this offer in writing 2 weeks ago.
Today I have received a further letter stating that they made a mistake and now notice that I have received the cashback. This error now means that the settlement is greatly reduced and one of the options offered would mean an increase in my loan balance! In the letter they acknowledge receipt of my original signed acceptance.
I would like to know where I stand legally on this matter, and what steps I should take next. Should I try and get them to pay out on the original offer made, or would this risk not getting anything at all?
Any advice would be great
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