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Nesta v Barclays PPI
This is my thread for my PPI claim, please feel free to chip in with any comments or suggestions!
I took out a bank loan in 2004 and I believe I was missold PPI by Barclays. I wrote and asked for a copy of my original loan agreement, I received a printed version unsigned by either party (linked below). Loan is £11900 over 84 months @ 15.9% APR (what was I thinking?!), totalling £7375 interest, + single premium loan for PPI of £3866 plus £2396 interest. Total repayment is £304 per month over 84 months. I haven't been able to pay in full for a year and I'm paying £70 per month through CCCS.
I then sent a letter of complaint/claim on 4th Nov:
I purchased the above policy from you in 2004 but now believe that I was miss-sold this policy for the following reasons:
Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums, and subsequent interest on these payments, that I have paid to date. As I believe I have been deprived of this money I also expect 8% statutory interest, the amount a court would award, to be added to each payment made.
I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint.
I received a reply today:
Sorry you've had to complain.. blah blah
"We are looking into your concerns and will let you have an answer or update as quickly as possible, but no later than 3rd Dec 2009. To assist our investigations further, I would be grateful if you could complete the enclosed questionnaire and return it to me in the envelope provided."
My question is - do I have to complete the questionnaire and should I? (I've tried to link but it won't upload the pdf)
Any comments? as all advice is gratefully received.
I took out a bank loan in 2004 and I believe I was missold PPI by Barclays. I wrote and asked for a copy of my original loan agreement, I received a printed version unsigned by either party (linked below). Loan is £11900 over 84 months @ 15.9% APR (what was I thinking?!), totalling £7375 interest, + single premium loan for PPI of £3866 plus £2396 interest. Total repayment is £304 per month over 84 months. I haven't been able to pay in full for a year and I'm paying £70 per month through CCCS.
I then sent a letter of complaint/claim on 4th Nov:
I purchased the above policy from you in 2004 but now believe that I was miss-sold this policy for the following reasons:
- This is due to the fact your member of staff did not ask me about any previous medical conditions or inform me of the effect that they could have on the insurancewhen the policy was sold.
- This is due to the fact that I was not given the correct information when the policy was sold to me, as
- your salesperson did not tell me that the policy was optional,
- your salesperson stated that taking out the policy was essential for me to get the associated credit, and
- your salesperson did not give me full information on what the policy would and would not cover.
Unless you can satisfactorily justify to me that the policy was fair and reasonable I am requesting a full refund of all premiums, and subsequent interest on these payments, that I have paid to date. As I believe I have been deprived of this money I also expect 8% statutory interest, the amount a court would award, to be added to each payment made.
I look forward to a full and prompt response to this letter and for the matter to be concluded within eight weeks or I shall be contacting the Financial Ombudsman to investigate my complaint.
I received a reply today:
Sorry you've had to complain.. blah blah
"We are looking into your concerns and will let you have an answer or update as quickly as possible, but no later than 3rd Dec 2009. To assist our investigations further, I would be grateful if you could complete the enclosed questionnaire and return it to me in the envelope provided."
My question is - do I have to complete the questionnaire and should I? (I've tried to link but it won't upload the pdf)
Any comments? as all advice is gratefully received.
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