FRS claims management - Hello to everyone hope you can help me.

[Jozie]

Hi there,
I am really pleased to find this forum and thank you so much to allow discusions.
It is really hard to work out what is right or wrong with financial companies.

Basically, I need help to understand an issue with a ppi recovery company, Financial Recovery Solutions ltd.
Last year I was contacted by telephone from a company abroad that convinced me that I had unclaimed ppi from my two Barclay account loans.
I had told the (unknown) call centre company, that I think I was already awarded my ppi back many years ago but the company persisted in explaining that there was more money to be claimed.
He said "the Bank does not check all of the PPI and didn’t hold a record for what was paid out" it would be fine for you to claim again now.
I was at a very vulnerable state with my affairs and decided to listen to the phone call and allowed them to pursued and pressure me into it although I had previously before claimed by myself and won.


The agent proceeded with telling me that he will automatically connect me to a company FRS that will sort out the paperwork for me but when he connects me, he said “do not tell them that I am connecting you to them” and also “do not tell them that you have already received a ppi settlement”.


Within seconds I was talking to another agent from FRS and giving them my details. I was extremely worried in the process because I did not know how this company knew I still had ppi left to claim.
Then in June 2015 Barclays had said I had nothing to claim because the PPI was settled a few years ago already.


FRS called also to say that the settlement already happened and there is nothing left for them to claim. So, I taught that would have been the end of my contract with FRS.
Now this year in April nearly 11 months latter, I received a payment into my bank account, I had no idea where it came from. Barclays bank sent me a letter to say they found another account that was consolidated and they made a mistake. They gave me another big sum of money and said they were sorry for their mistake.


Now FRS is demanding 29% of that settlement but I do not know if it was them who earned it because Barclays had said 11 months ago, there was no other money to claim.
The question I need to ask you, am I oblige to pay the 29% to Financial Recovery Solutions Ltd? I am frightened that this is some what fraudulent in the whole process from the unknown company contacting me and transfering me to FRS to Barclays making the mistake. How did these companies know that Barclays still owed money on my ppi? I do not know what to do about this,I feel really scared that this is unlawful.

They are sending me letters to pay them but I feel as if this is somewhat wrong and I feel that all of the companies involve including Barclays are doing something unlawful.
Can anyone help with any advise?

I will have to pay them 29% of the payment and now my overdraft has eaten it up.
Happy and Sad at the same time (they really know how to work on your emotions).

Thanks

[Kati]

Re: Hello to everyone hope you can help me.

tagging [MENTION=332]EXC[/MENTION] [MENTION=189]Turboman[/MENTION]

[Turboman]

Re: Hello to everyone hope you can help me.

Hmmm----did you enter into a signed Contract with FRS to claim PPI for you in this case?--and what were the Terms & Conditions re time periods & commision payable to them?

Can you also ask Barclays if FRS were involved at all too.

[EXC]

Re: Hello to everyone hope you can help me.

In addition to the questions that Turboman has asked...

1) Did FRS actually submit a claim to Barclays?

2) You said FRS called to say ''settlement already happened and there is nothing left for them to claim'' but do you have anything in writing from them confirming that?

3) Can you post up the letter from Barclays?

4) Can you post up the letter of authorisation you should have signed in order for FRS to handle your PPI claim?

[EXC]

Re: Hello to everyone hope you can help me.

FRS called also to say that the settlement already happened and there is nothing left for them to claim. So, I taught that would have been the end of my contract with FRS.

Me too.

From their Terms & Conditions:

We can cancel this agreement by giving you 14 days notice in writing if any of the following events occur: We become aware that your Claim is unlikely to succeed

http://www.financialrecoverysolution...ppi-terms.html

[Jozie]

Re: FRS claims management - Hello to everyone hope you can help me.

Hi EXC and Turbo Man,

The first two claims I did myself about 6 years ago and then last year I received the call from the call centre telling me that there is more to claim.
That is when they connected me to FRS (all of this process went so fast I didn't think that I could have just re claimed myself).

Anyway, I have just looked at the Barclays letter that was sent March 22, 2016 with my current award money, which Barclays mistakenly missed.
It states that " A CMC LETTER OF AUTHORITY TO ACT ON YOUR BEHALF LAST FOR SIX MONTHS. A COPY OF THIS LETTER WILL BE SENT TO YOUR CMC IF OUR ORIGINAL DECISION LETTER WAS SENT TO YOU WITHIN THE LAST 6 MONTHS).

The last letter from Braclays stated that the PPI on my two loans was already upheld and awarded to me therefore, there is nothing else to claim. This letter was sent to me in June 2015, and I received a phone call that week from FRS asking me about the claims which were paid back to me. I told them yes, I do remember claiming and receiving this money. I believe they were not going to continue with that claim any further but they will continue with trying to claim some other charges on my account such as (overdraft etc.).
This is what I understood and didn't think about it any further.

I will up load further info that I signed so that you can understand but in the meantime, I was thinking since Barclays has said a CMC claim only last 6 months, from their last letter, and it's been 11 months since I heard from FRS or Barclays, do I have a case to prove that FRS had done nothing else since calling me June last year to say that the claim had failed? They didn't say they will continue to preserver and they didn't send me any other papers to say they were still working on it and neither did Barclays.

And if I have to pay FRS, is there a complaints system to explain so that other people do not get caught up in being persuaded?
Although I did receive this money, I do feel some what used and I feel there is something wrong here.
Who are the people who can see my loan accounts on PPI? And if FRS paying them a commission.
I just feel this is all dodgy somehow and I dislike being inside of this loop.

Thanks for listening, at least I am getting it off my chest.
I will upload some of the contract soon.
Just feeling really vulnerable now.

Jozie

[EXC]

Re: FRS claims management - Hello to everyone hope you can help me.

Hi Jozie

Firstly nobody other than the bank can see what loans you had and if there was any PPI attached. Cold callers often use the ploy of saying that they know you have PPI to claim just to get your interest and sign you up.

Most banks insist that each letter of authority only last for 6 months and that if there is still a potential claim in the pipeline the CMC would usually ask you to sign a new one to renew it. Obviously in this case they didn't so I think you have a good argument that the initial one expired long before the claim was upheld and as such your contractual obligation to the CMC expired at the end of the first 6 months.

Once we've seen the contract & letters we'll draft a formal complaint and if you're not happy with the response we can then take the complaint to the @Legal Ombudsman

It sounds to me that Barclays unilaterally 'reviewed' your original complaint. The regulator generally takes the view that CMCs should not charge for reviewed claims and issued a bulletin to that effect - see page 2 https://www.gov.uk/government/upload...n-Aug-2014.pdf

Although it deals with cases of additional compensation being awarded on reviewed claims the principle is the same:

If additional work to review concluded cases is needed then CMCs will need to re-contract with those clients who may not have received an appropriate award. Letters of authorities will also likely to have expired when the contract concluded, and so will need to be reissued.

[Jozie]

Re: FRS claims management - Hello to everyone hope you can help me.

Thanks for that info everyone,
I will try to scan and upload some of the statement letters this afternoon.
Scanner not working.
If this can help myself and others, that would be wonderful!

[Legal Ombudsman]

Re: FRS claims management - Hello to everyone hope you can help me.

Thanks for that info everyone,
I will try to scan and upload some of the statement letters this afternoon.
Scanner not working.
If this can help myself and others, that would be wonderful!

Hello Jozie,

If you are unhappy with the service provided by your claims management company, then you should complain to the company and allow them 8 weeks to resolve the issue. If they fail to respond to you in that time, or you remain unhappy with their response, then you can bring your complaint to us – The Legal Ombudsman.

Alternatively, we can support you to make the complaint.

If you would like any more advice then please get in touch on 0300 555 0333 or email us on cmc@legalombudsman.org.uk. We also have a complaint template available for guidance http://www.legalombudsman.org.uk/wp-...t-Template.pdf

[Jozie]

Re: FRS claims management - Hello to everyone hope you can help me.

Yes, thank you, I have just mailed the copies of the contract to the cmc office today. I have been on touch with them over the past few days.
I have also read a lot of information on your website and it looks like I have a case.
I will also send them a written complaint.
Shall keep everyone posted. Thanks

Hello Jozie,

If you are unhappy with the service provided by your claims management company, then you should complain to the company and allow them 8 weeks to resolve the issue. If they fail to respond to you in that time, or you remain unhappy with their response, then you can bring your complaint to us – The Legal Ombudsman.

Alternatively, we can support you to make the complaint.

If you would like any more advice then please get in touch on 0300 555 0333 or email us on cmc@legalombudsman.org.uk. We also have a complaint template available for guidance http://www.legalombudsman.org.uk/wp-...t-Template.pdf