Bank smart breach of contract

[Jo-raffe]

Hi Nick ,
I have fowarded the an email from bank smart which I have just received in receipt from the formal complaint .
Thanks Jo

[EXC]

Yes just seen it. As I said I doubt that they will give you a final response within the 8 weeks they're supposed to so give me nudge the second week of October and we'll go to the Ombudsman.

[Jo-raffe]

Great Thank you

[Jo-raffe]

Hi Nick ,
I’ve just forwarded an email from bank smart would you take a look at it please .
From what I have read does this mean just a few of the contracts have been cancelled not all of them ?
I just don’t want anything more to do with this company and certainly don’t want anymore breach of contracts .
Jo

[EXC]

Hiya

Well they've cancelled the invoice but haven't addressed the bulk of the rest of the complaint which is the ongoing 'claims'. Obviously the concern is that you'll get further breach of contract invoices down the line so we want the rest of the claims cancelled without charge.

We could go to the Ombudsman with the rest of the complaint now on the basis that they haven't dealt with it but it will be a lot of work so I suggest we have one final stab at them first. Can I suggest I draft a letter to that effect and see what happens?

[Jo-raffe]

That would be great Nick thank you! I don’t want anything further to do with this company .

[EXC]

Ok give me a day or two.

[Jo-raffe]

Great thanks

[Jo-raffe]

Hi Nick !
I’ve only just logged on to the forum and have just seen all the messages about Bank Smart ! This is amazing
A huge congratulations to you and your team, great work
Finally people can forget about these crooks!
I wanted to ask if you take donations to fund this site and the work you all do for people ?
Thanks again Jo

[EXC]

Hi Jo

Thank you.

I'm guessing that you didn't get the notification from them as you don't currently 'owe' them for any cancellation or breach of contract invoices but the fact remains that they cannot issue any now, so you're home & dry in terms of the 'outstanding' claims you have with them.

Thanks for the offer but if you'd like to show your appreciation by all means leave a review on our Trustpilot page and don't forget to give Skank Smart a mention!

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[Jo-raffe]

I definitely will Nick ! Thank you again for all your help I can’t thank you enough . Jo

[Jo-raffe]

Hi Nick ,
Hope to you’re well !
I’ve been contacted by the FCA asking for a bit more understanding about my claims with bank smart . The lady who I spoke to Victoria was really nice and said they were looking at random samples and my file was in there .
I wasn’t sure as I can’t really remember much as it was such a long time ago .
Have any other clients of yours been contacted by the FCA ?
Thanks Joann Taylor

[EXC]

Hi Jo

That's interesting! Thanks for letting us know. No I haven't heard of anyone else being contacted yet.

After FCA banned them from chasing breach of contract invoices, a few months ago Bank Smart filed their accounts and there was this little snippet from it:



So it looks like FCA are taking further action against them (hopefully requiring them to refund people who already paid them for those kind of invoices) and that Bank Smart are challenging it. Hence FCA contacting the likes of you for evidence.

From memory they invoiced you for breach of contract but did you ever pay them?

[EXC]

.....I've just dug your file out. So they cancelled the breach of contract invoices but continued with the 'claims'. Have you heard from them about the claims since they cancelled the invoices?